Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: xcom on May 23, 2011, 02:17:33 PM
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Hi,
I have problems of slow reaction online, i mean when i click on "roster" for example it takes about 15 secs for it to open... same goes for changing bases and getting into the hanger.
Ping plotter shows 23 hops, about 200 ping. 100% packet loss through all the hops.
I understand that i should tell my ISP to open ports 2000-6000, I will ask for that.
Also i understood that i am behind some kind of checkpoint security and therefore probebly getting these connection problems... my ISP suggested to give me another hop through his switches/routers that will open outside connection but to a diffrent IP, will this resolve the issue at hand here? or should i just ask to be moved to be moved to a less secured connection through the main IP?
Thanks in advance!
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That sounds like incredibly strange behavior for an ISP. Who exactly *IS* your ISP? Where are you located?
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...and if your getting 100% packet lose thru ALL of the hops that means your computer is the first place to start as its the first hop. Post a picture of what pingplotter looks like.
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Well my ISP is a buisness ISP so he deals directly with customers requirements and not like the regular ISP enterprises.
Pingplotter:
(http://www.badongo.com/t/800/13030277)
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Hi,
I have problems of slow reaction online, i mean when i click on "roster" for example it takes about 15 secs for it to open... same goes for changing bases and getting into the hanger.
Ping plotter shows 23 hops, about 200 ping. 100% packet loss through all the hops.
I understand that i should tell my ISP to open ports 2000-6000, I will ask for that.
Also i understood that i am behind some kind of checkpoint security and therefore probebly getting these connection problems... my ISP suggested to give me another hop through his switches/routers that will open outside connection but to a diffrent IP, will this resolve the issue at hand here? or should i just ask to be moved to be moved to a less secured connection through the main IP?
Thanks in advance!
Outdated information. From Skuzzy's post : http://bbs.hitechcreations.com/smf/index.php/topic,68316.0.html
In this post, I will try to give you helpful information on how to interpret your connection to the various servers that HiTech Creations deploys.
First, the server IP addresses, to be used for traces/ping plots.
Axis vs Allies, Dueling, Early, Mid, Late War Blue: 206.16.60.39
All WW1 Dogfight Arenas, Training, Late War Orange, Late War Off Hours, Titanic Tuesday: 206.16.60.41
Special Events: 206.16.60.38
The current port range for all arenas in Aces High is 2000-7000, inclusive, for UDP and TCP. Aces High will use a random subset of those ports for all online play.
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Hey,
I also did a trace to the main arenas -
(http://www.badongo.com/t/800/13031951)
seems like at the last hop i can see 3% packet loss instead of 100% out of every hop.
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Generally speaking, once you have some packet loss, results from hops after that are not that accurate. I believe some wise sage has said that.
[ .41 was a main arena. ]
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BUMP....
I'm not getting any assistance from HTC on this problem... so far my account is getting billed but I am unable to play online... what am i paying for exactly???
I would like to know exactly what to say to the ISP so this problem can be resolved if this is actualy an ISP problem.
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Did you call them? Their phone number is on the main page. As to "why" HTC has to help you talk to your ISP, I think you may have a problem there. Your ISP is YOUR problem. If you need more info to relay to your ISP CALLing HTC may work better, ans faster.
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I have no trouble playing other online simulators... with servers all over the world.
This is the only simulator I am having trouble with! and this is also the only simulator i pay for online gaming, thats quite annoying.
Therefore this issue should be solved or atleast be researched and directed to some resoulotion by HTC as I'm a paying customer!
I also sent an Email to HTC about this problem and the only response i got is that there are no refunds.
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That is because they do not control the internet. With hundreds of people playing at this minute it seems as if their equipment is working fine. Your ping shows a terrible connection, which there really is nothing they can work on. Either your computers doesn't have the ports open, your firewall, your router or modem doesn't have the ports open, or your ISP is blocking the connection. None of which HTC has any control over. The sticky at the top of the thread about connections has all the info you need to connect.
Did you Read this thread (http://bbs.hitechcreations.com/smf/index.php/topic,68316.0.html)?
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If it bothers you that you're paying for a service you can't use, then cancel you account.
Once you get things sorted out with your ISP you can always start a new account.
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that they suck
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I have no idea what you want to hear. We have no control over local or Internet related connection issues. You have already gone through what I would have suggested and you seem to have found it to be either local, or with your ISP. At this point, there is nothing we (HTC) can do.
You need to provide all of this to your ISP and have them look into it.
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just throwing it out there. business isp, you sure there isnt a firewall somewhere blocking you?
semp
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Just throwing this out there, the provider I contract with will usually call customers who cancel their account within a day or two and offer them a kick bellybutton price to change their mind. To my understanding, FCC allows your ISP 7 days to do absolutely nothing when you call to cancel your account and they will take full advantage of this. In my case, we use it as our window to retain customers.
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@Tigger29
I tryed that, HTC won't give me a trial account to test if my new configuration work, this means i have to pay for a full month in order to see that the new fix my ISP did isn't working.
@Skuzzy
If the DA works and the MA doesn't work... is that a problem with my local connection or is it a problem with the HTC servers? it seems to me that if there is a problem with a specific server than the problem must be of the server specificly... this is what logic tells me but ofcourse theres nothing logic about the internet.
@semp
I requested the ISP to open those ports and they did... so now i'm looking to find out where else can the problem be.
@Rob52240
I got no idea what that has to do with this post...
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Use better logic.
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With a lot of ISP's, telling them you're cancelling will get you a better deal.
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With a lot of ISP's, telling them you're cancelling will get you a better deal.
He doesn't want a better deal, he just wants a service that works.
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xcom, if the problem was with the server, EVERYONE would have the same problem, without exception.
It looks as though specific ports are being blocked. That is my best guess.
We (HTC) actually has no control over whether or not anyone can get connected to a server. All we can do is make sure the server and local network are functioning properly. I can assure you, they are doing just that, or it would impact everyone equally.
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That ping plot is a clear indicator that it isn't Hitechcreations is that causing the problem, if it was, you'd be far more likely to see errors towards the end of the plot than at the beginning.
It is akin to giving a local store the redass about the bent tire rim you received when you went to their store. Mind you, the store's parking lot is pristine and newly paved but all the roads heading there look like the moon. That store (HTC in this case), can only ensure their 'lot' is well maintained, anything beyond that is out of their control.
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Thanks for the persistance to assist, i hope this will be solved soon!
I got a few more questions that don't fit to this tag line of blocked ports...
1. i had just managed to play online for an hour or 2 (Main Arena) without being disconnected, how is it possible if my ports are still blocked? i ran ping plotter just after and i had same result.
2. It seems i can connect and play online in the main arena only at about this hour everyday, how does this hour change anything? (I tryed to connect like 4 hours ago but it did the same thing - host connection lost)
3. i can connect to the DA and fly there, how can it be its working for this server and not for the main arena server? Aftert all, blocked ports should be blocked ports.
Hope this will shed some more light on the problem.
Thanks,
xcom
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If I remember right the game doesn't use ALL the port ALL the time. It uses a random set of ports at different times. So if your ISP isn't keeping ALL those ports open ALL the time you might it open ones and play for a bit and then slam into ones that aren't open.
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1. Do you connect through a router?
2. If so, is it wireless?
3. How many computers are connected?
I used to do tech support for a major ISP. We would often have issues like this when people had a router or a high S/N ratio due to buggy wiring. The causes varied, but ranged from neighbor(s) using an unsecured router to download from a P2P site, to big brothers disease ridden porn box and one of the most common things I'd hear was "I know it's not my stuff because..."
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Every arena has its own set of ports to use and out of those ports you will get a random port number to connect to. The range is 2000-7000, inclusive, for all the arenas. However, each arena will only use a subset of ports in that range.
It may not be blocked ports. That was my best guess given what has been said. It simply could be problems with your ISP. Your ISP is the only one who could answer that as they are the only ones who could actually analyze your connection for issues.
Your Ping Plots are the most bizarre I have ever seen and I have been doing this for a really long time (>20 years).
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Thanks for the persistance to assist, i hope this will be solved soon!
I got a few more questions that don't fit to this tag line of blocked ports...
1. i had just managed to play online for an hour or 2 (Main Arena) without being disconnected, how is it possible if my ports are still blocked? i ran ping plotter just after and i had same result.
2. It seems i can connect and play online in the main arena only at about this hour everyday, how does this hour change anything? (I tryed to connect like 4 hours ago but it did the same thing - host connection lost)
3. i can connect to the DA and fly there, how can it be its working for this server and not for the main arena server? Aftert all, blocked ports should be blocked ports.
1: they are probably blocking the Pings from the looks of things. Many "businesses" do block ICMP to keep bandwith up and reduce exposure to pings/arps/rarps etc. The fact that you have 100% packet loss BUT you CAN connect to the Game (aka application) is key here. No ping but UDP/TCP is allowed.
2: Is you ISP "throttling" your bandwidth? Many "businesses" set up a Quota on the amount of data you can push/pull through the network. This allows them to service more customers....and keep the "Net Hogs" (aka file download/sharing/youtube/streaming media) users from dominating their network.
3: My only guess would be...see #2. In general there are less Pilots in the DA hence less traffic back to your machine.
I would ask your ISP if they are 1: Blocking/Limiting ICMP
2: is there any bandwidth quotas enforced per user?
3: are they "Proxy-ing" your traffic?
(#3 means that they have a server that takes your request..scans it...and forwards it to the destination for you (under the proxies IP not yours). Then when it gets a return packet it forwards it back to YOU after scanning it again. This is great to protect the network from hackers/virus/spam/trojans etc...and it works well when the users are surfing the net, checking emails, transferring files.... but it SUCKS for interactive game play especially when that proxy server gets really busy.
Your symptoms point to your ISP, your router or your machine.....especially the 100% packet loss on pings and the fact that you can connect "sometimes."
For giggles and kicks....try ping plotting MSN.com or YAHOO or any other web site....if ICMP is filtered/blocked....then they should also come up at 100% packet loss.
Good luck!
AKSoftail
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Thanks for the replys,
I went and changed my ISP, but with new ISP comes new problems unfortunetly...
(http://img232.imageshack.us/img232/4412/pingx.jpg)
I see there are packet loss at 2 points, should i call up my new ISP and ask them to check that out?
or is there a diffrent procedure you guys can think of?
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That is some pretty hefty packet loss over that sample size. You need to contact your ISP about it.
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Definitely tell your ISP... make sure to send them the pingplotter output
Stay cool over there ;-)
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Gotta love this ISP service...
My ISP response - as long as you have internet access we are not responsible for any lost traffic.
And to make things even better, they are offering a "premium service" called - "Gamer account" this will ensure higher priority to my connection and a different more "clean" routing, all this for only an additional 9.99$ a month, how greedy can they get?! :bhead
I asked the Representative if he can put me on the service for a trail out before i purchase it to test if it solves the problem, and it works just fine!
I guess i found an answer to the problem,
Thanks for everyone's help!
FYI -
When i tested the connection with the new service, The Ping Plotter remained the same, but the connection to the main arena was working good! i could connect and stay connected, i wasn't getting thrown off after a few seconds...
Does that mean the Ping Plotter does not show the actual connection info?
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Wow....like buying a car and then they ask you if would like brakes with that car....that'll be extra! :rofl
So in essence they cripple their service with bad routing then offer efficient (aka Correct) routing at an additional cost. :headscratch:
I wouldn't doubt the PingPlotter..... I'd keep a close eye on your ISP. :mad: