Aces High Bulletin Board
General Forums => Hardware and Software => Topic started by: jolly22 on August 14, 2011, 06:13:45 PM
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Posting in the "correct" forums this time.
This annoying little "scareware" wont let me on the internet. Anyone else ever had this problem? and how do you get rid of it? I cant get on the internet long enough to download a virus doctor. Help me please!
JRjolly
If you need any additional info, ill try to answer it.
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Did you get it from eteprebra :lol?
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reinstall the os.
semp
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reinstall the os.
semp
os?
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operating system
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okay, im not good with windows at all, How do you do that? :D
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which operating system do you have xp? vista? win7? and do you have your sytem disc?
semp
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Vista, and i cant get to the disc before the comp restarting... Can it be found on the box it came in? If so, what are you looking for?
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Its a shiny round plastic disk with a small hole in the center (would look a lot like a CD). It SHOULD have came with your computer. Insert that into your DVD/CD drive after you've wiped your computer.
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Its a shiny round plastic disk with a small hole in the center (would look a lot like a CD). It SHOULD have came with your computer. Insert that into your DVD/CD drive after you've wiped your computer.
Jager, most disks are shiny,round,and have a hole in the middle
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Jager, most disks are shiny,round,and have a hole in the middle
:rofl :rofl
Alright, ill check tomorrow, thanks for the help.
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This Microsoft Answer (http://answers.microsoft.com/en-us/protect/forum/protect_scanning/what-is-vista-antispyware-2012/7f55d28a-1632-46bf-930c-20f0497815c4) gives you plenty of alternatives concerning your problem. Personally I'd download Malwarebytes' Anti-Malware (http://dw.com.com/redir?edId=3&siteId=4&oId=3000-8022_4-10804572&ontId=8022_4&spi=a7cd9d19132f366f256e2eec13d10e37&lop=link&tag=tdw_dltext<ype=dl_dlnow&pid=11920346&mfgId=6290020&merId=6290020&pguid=kkrw1AoOYJIAAB-i498AAAAH&destUrl=http%3A%2F%2Fdownload.cnet.com%2F3001-8022_4-10804572.html%3Fspi%3Da7cd9d19132f366f256e2eec13d10e37%26part%3Ddl-10804572) preferably with another computer to a memory stick and then start Windows in "Safe Mode with Networking" for running it.
Sometimes cleaning may corrupt some settings, causing programs asking which program you would like to use for opening it. I've used ComboFix (http://www.bleepingcomputer.com/combofix/how-to-use-combofix) to correct these issues with success.
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Sometimes cleaning may corrupt some settings, causing programs asking which program you would like to use for opening it. I've used ComboFix (http://www.bleepingcomputer.com/combofix/how-to-use-combofix) to correct these issues with success.
Havin this problem as well, alright, i will try that.
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It's not just a scamware, it is a virus. It will hide itself and it will try to prevent you from deleting it, usually by replacing the executable file with itself, so any time you run an EXE it goes through this nasty bugger instead. You can remove it safely with a little internet searching. Unfortunately you'll need to find what it has named itself. This bugger has come up on my sistsers' computers many times and I have had to fix them. It involves finding which running EXE is the nasty one, locating it on your HD, finding the registry entries it has screwed over, including those for MSIE and Firefox, and fixing the registry entries before you permanently delete the EXE in question.
That's a really short description of the process. If you can get your task manager open before the virus loads on bootup you should be able to scroll through the process list and locate it.
Just disconnect it from any network before you do. I don't know if it replicates across your network or "calls out" any info. It is a virus, after all!
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Its a shiny round plastic disk with a small hole in the center (would look a lot like a CD). It SHOULD have came with your computer. Insert that into your DVD/CD drive after you've wiped your computer.
okay, couldnt find the cd. and Krusty, would you recommend installing the program on a flashdrive and moving it to my laptop?
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There might be a miscommunication: I wasn't suggesting installing anything. Task Manager is just the windows screen that shows what is running right now. When you hit CTRL ALT DEL and choose "Task Manager" instead of "shut down" or anything else, that's the screen. The first tab has a simple view. The second tab from the left has "processes" and it is here you need to look.
If you're not comfortable even running the registry editor or finding the task manager, I hate to say it but you may need outside help. It's really not that hard but you can't be fumbling around or you might make things worse. Some local family member must be a nerd, no? Friend? Co-worker? If all else fails you can take it in to a Best Buy with a customer service desk, but they charge you for their work.
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alright ill look, will it affect which processes are running if i start uo in safe mode with networking? or should i start up regularly?
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If you don't feel too comfortable fiddling around with Task Manager and Registry and such, I'd again recommend you to run a couple of known-good anti-malware scan in Safe Mode. Look at my previous post. Will take an hour for each scan, but the programs will do all the searching and deleting. Using several programs for cleaning is recommended, because although one can disable a malware, it may leave enough data for it to resurrect. Another cleaner may find and delete the residues.
I salute those who manually can eliminate viruses and other malware. Experience has taught me, though, that many times there isn't just one baddie. The less visible ones may be those opening ports and gateways for the big nasties. That's why I prefer malware scanner programs. Plus they are much easier...
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If you don't feel too comfortable fiddling around with Task Manager and Registry and such, I'd again recommend you to run a couple of known-good anti-malware scan in Safe Mode. Look at my previous post. Will take an hour for each scan, but the programs will do all the searching and deleting. Using several programs for cleaning is recommended, because although one can disable a malware, it may leave enough data for it to resurrect. Another cleaner may find and delete the residues.
I salute those who manually can eliminate viruses and other malware. Experience has taught me, though, that many times there isn't just one baddie. The less visible ones may be those opening ports and gateways for the big nasties. That's why I prefer malware scanner programs. Plus they are much easier...
The thing is, my computer, withing 15 seconds of logging in, says there is an error and it will shut down in 60 seconds, in all modes.
And, i have malwarebytes uploaded from a flash drive to my comp, but when i got to run it it gives me the option to search what to open it with (like when you right click on a program and click "open with"). Unless i can find the disk to down my OS again, i think my computer is done for.
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Ran into the same problem. Ended up just reinstalling vista again. I didnt think from vista on they give u a reinstall disc? Mine started with a partion on the hard drive for reinstall and if I wanted actual disc I had to run the windows program to create them. Or buy the disc from which ever company made the computer. Wait is it self build or a off the shelf computer?
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The thing is, my computer, withing 15 seconds of logging in, says there is an error and it will shut down in 60 seconds, in all modes.
Oh, didn't notice that, sorry.
Don't give up, all hope is not gone. Download and burn yourself an F-secure rescue CD (http://www.f-secure.com/en_EMEA-Labs/security-threats/tools/rescue-cd/) and boot from it. There are many others, too, but this one can look foor rootkits. Unfortunately these Linux based things don't mix with all brands of networking cards. In that case insert another netcard with a commonly used chip like Realtek or 3com, preferably a little older one. I have found it easier than the USB updating system they offer. In fact, I once spent a good half an hour with their tech on the phone trying to get the USB update to work :bhead.
After having cleaned your computer, try to boot. If the viruses have damaged something and your rebooting problems continue, boot again tapping F8 and choose "Repair your computer". In the command prompt, run "chkdsk /r" (without quotes). Hopefully your boot options haven't been corrupted by the virus, otherwise you'd only be given the opportunity to reinstall to factory defaults. In that case you should get a Vista repair disk to run the repair options.
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Ran into the same problem. Ended up just reinstalling vista again. I didnt think from vista on they give u a reinstall disc? Mine started with a partion on the hard drive for reinstall and if I wanted actual disc I had to run the windows program to create them. Or buy the disc from which ever company made the computer. Wait is it self build or a off the shelf computer?
Off the shelf, and could barely understand it, ill try it when i get home tonight though
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My approach to virus infections has and always will be the following:
Buy or format a fresh hdd. Reinstall Windows. If you have no backup you can scan/clean the old drive and copy whatever you need from there.
Once an infection is detected, I never trust the OS anymore no matter which antivirus claims to 'clean' it. If the antivirus would have been worth its salt in the first place the infection would never happen.
Having said that I've seen an infection on my computer last time in 2002 when a worm attacked my freshly installed XP through non-nat cable modem. Later I ran a network analyser only to find out that the ISP network had 2+ trojan probes per second from several ip:s. Nice.