Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Limbo0 on January 25, 2012, 08:57:51 PM

Title: Unable to connect to game manager
Post by: Limbo0 on January 25, 2012, 08:57:51 PM

 Everytime i click online arenas it says unable to connect to game manager

Title: Re: Unable to connect to game manager
Post by: Skuzzy on January 26, 2012, 06:16:38 AM

Are you running a software firewall?  If so, you will probably have to allow the game back through it.

Title: Re: Unable to connect to game manager
Post by: Limbo0 on January 26, 2012, 12:38:55 PM

 Did that same problem

Title: Re: Unable to connect to game manager
Post by: Tigger29 on January 26, 2012, 12:42:57 PM

The fact that you did it tells me you do have a software firewall and this is your problem.

Go in and manually remove Aces High from the approved list.  Then reboot and add it back in again.

Are you running behind a router?  If so then most likely you don't even need a software firewall...

Title: Re: Unable to connect to game manager
Post by: Limbo0 on January 26, 2012, 01:12:34 PM

 Same thing and dk if it matters but says the same thing if i click account admin it worked fine before update after no go

Title: Re: Unable to connect to game manager
Post by: Skuzzy on January 26, 2012, 01:14:02 PM

After the update your firewall triggered and is not allowing the game back through again.

What firewall are you running?

Title: Re: Unable to connect to game manager
Post by: Limbo0 on January 26, 2012, 01:23:24 PM

  Ugh prob has to do with norton then dk whats with it but wont open and cant access its firewall and will not uninstall from my comp just started a few days ago.

Title: Re: Unable to connect to game manager
Post by: Skuzzy on January 26, 2012, 01:25:28 PM

Norton is notorious for getting its database corrupted.  The only way I know how to get around that is to remove Norton and re-install it.

If your computer has gotten so messed up that you cannot remove Norton, then you should bite the bullet and re-install the operating system.  Just leave Norton off of it.

Most viruses do not do as much damage as Norton does to your computer.

Title: Re: Unable to connect to game manager
Post by: Tigger29 on January 26, 2012, 01:54:05 PM

Norton Removal Tool:

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&product=home&version=1&entsrc=redirect_pubweb&pvid=f-home&docid=kb20071130124653EN_EndUserProfile_en_us (https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&product=home&version=1&entsrc=redirect_pubweb&pvid=f-home&docid=kb20071130124653EN_EndUserProfile_en_us)

Title: Re: Unable to connect to game manager
Post by: Limbo0 on February 02, 2012, 04:49:16 PM

I tried that removal tool and it doesnt work cant get to the webpage to download it can anyone tell me how to reboot my comp?

Title: Re: Unable to connect to game manager
Post by: Skuzzy on February 03, 2012, 06:16:27 AM

Sounds like you need to do a repair installation of the operating system, but that is completely up to you.  You will lose your applications, but if your computer has been infected with a virus, then all that will do is give the virus another place to start.

Title: Re: Unable to connect to game manager
Post by: Chilli on February 03, 2012, 11:09:57 AM

Would re starting the computer in safe mode with internet access help you to download the norton removal tool?   :headscratch: 

Google your computer model number for the setup key to press during the start up.  I always forget which one my computer uses.  Sometimes might even be a combination of keys.

I hope you get it straightened out Limbo0.  :salute