Aces High Bulletin Board

Help and Support Forums => Aces High Bug Reports => Topic started by: Burke on January 25, 2012, 09:58:16 PM

Title: Aces High has stopped responding...
Post by: Burke on January 25, 2012, 09:58:16 PM
The game crashes about every 10-15 minutes, I have turned everything down/off (no eye candy what so ever) to try and fix the problem and it is still crashing. The Anti-Aliasing is set to none. Frame rates average in the 50-60 range then I get a stutter and then Aces High has stopped responding. When I ran the beta version it never once happened with all the frills on.

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System Information
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Time of this report: 1/25/2012, 21:41:29
       Machine name: OWNER-PC
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
       System Model: Dell XPS420                  
               BIOS: Phoenix ROM BIOS PLUS Version 1.10 A03
          Processor: Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz (4 CPUs), ~2.4GHz
             Memory: 8192MB RAM
Available OS Memory: 8126MB RAM
          Page File: 2508MB used, 13741MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

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DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

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DirectX Debug Levels
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Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

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Display Devices
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          Card name: NVIDIA GeForce 8800 GTX
       Manufacturer: NVIDIA
          Chip type: GeForce 8800 GTX
           DAC type: Integrated RAMDAC
         Device Key: Enum\PCI\VEN_10DE&DEV_0191&SUBSYS_039C10DE&REV_A2
     Display Memory: 4061 MB
   Dedicated Memory: 733 MB
      Shared Memory: 3327 MB
       Current Mode: 1680 x 1050 (32 bit) (59Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: DELL 2208WFP
         Monitor Id: DEL403C
        Native Mode: 1680 x 1050(p) (59.954Hz)
        Output Type: DVI
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.17.0012.6658 (English)
     Driver Version: 8.17.12.6658
        DDI Version: 10
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 1/7/2011 21:27:00, 12859496 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71E3E-42D1-11CF-6C69-90231CC2C535}
          Vendor ID: 0x10DE
          Device ID: 0x0191
          SubSys ID: 0x039C10DE
        Revision ID: 0x00A2
 Driver Strong Name: oem5.inf:NVIDIA_SetA_Devices.NTamd64.6 .1:Section005:8.17.12.6658:pci\ven_10de&dev_0191
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_B ModeWMV9_B ModeVC1_A ModeWMV9_A
Title: Re: Aces High has stopped responding...
Post by: Wagger on January 25, 2012, 11:17:01 PM
Having same problem:


Check Item   BD Ready?   Info
CPU : Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz   Unknown   More Info
__dwItemID=1001__ : szLibCPUName = Intel(R) Core(TM) i7-2600K CPU @       
__dwItemID=1002__ : dwLibClockRate = 3392       
__dwItemID=1003__ : dwLibFamily = 6, dwLibModel=42, dwLibStepping=7       
__dwItemID=1004__ : dwLibNumPhysicalProc = 8, dwLibNumCorePerPackage=8, dwLibNumLogicalPerCore=0       
__dwItemID=1005__ : dwLibCorePerPackage = 8, dwLibTotalLogicals=16       
__dwItemID=1006__ : szWMIName=Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz       
__dwItemID=1007__ : szWMIManufacturer=GenuineIntel       
__dwItemID=1008__ : dwWMIMaxClockSpeed=3401       
__dwItemID=1009__ : bBatteryExist=0       
__dwItemID=1010__ : szGuess=       
CPU (Hardware acceleration) : NVIDIA GeForce GTX 580   Unknown   More Info
System Memory : 4096 MB   Yes   
Operating System : Windows 7 Service Pack 1   Yes   
Operating System : Windows 7 Service Pack 1   Yes   
Graphics Card : NVIDIA GeForce GTX 580   Yes   
__dwItemID=1301__ : Adapter Compatibility: NVIDIA       
__dwItemID=1302__ : VideoProcessor: GeForce GTX 580       
Graphics card video memory : 1536 MB       
Graphics Card Driver : 8.17.12.8566   Yes   
__dwItemID=1501__ : 2D Driver=8.17.12.8566       
__dwItemID=1502__ : COPP=Yes       
__dwItemID=1503__ : RGBOverlay=Yes       
__dwItemID=1504__ : DEVICE=N/A       
__dwItemID=1601__ : Driver 0:       
__dwItemID=1602__ : [D:] TSSTcorp DVDWBD SH-B123L       
__dwItemID=1603__ : eHCMDrvType=0x00046fc7       
__dwItemID=1604__ : CDRom=1 DVDRom=1 BDRom=1 HDDVDRom=0       
Blu-ray Disc Drive : [D:] TSSTcorp DVDWBD SH-B123L   Yes   
Disc Drive : [D:] TSSTcorp DVDWBD SH-B123L   Yes   
Software Player : PowerDVD 9 9.0.3518.52   Yes   
Video Connection Type : Digital(with HDCP)   Yes   
Player Capability for Bonus View : Yes   Yes   
Player Capability for BD Live : Yes   Yes   
Hardware Dual-Video Decoding Capability for H.264 : 1080p+1080p   Yes   
Hardware Dual-Video Decoding Capability for MPEG-2 : 1080p+1080p   Yes   
Hardware Dual-Video Decoding Capability for VC-1 : 1080p+1080p   Yes   
Network Capability : Yes   Yes   
Program version : 2.0.3226.0       
System language : 0409 ENU English English       
Time : Sun Jan 15 16:16:17 2012       
Computer : Desktop       
System Name : FRED-PC       
Title: Re: Aces High has stopped responding...
Post by: TwinTail on January 25, 2012, 11:50:42 PM
Try disabling Detailed Terrain if you have it on/had it on in last oatch without issue, report back if it works.
Title: Re: Aces High has stopped responding...
Post by: Burke on January 26, 2012, 07:14:24 PM
I still get the crashes, but not as often.
Title: Re: Aces High has stopped responding...
Post by: smoe on January 27, 2012, 11:58:46 AM
I use to have crashes like mentioned above, probably around 4-5 years ago. I am pretty sure it was do to a noisy home electrical system. The game would often crash when my forced-air furnas would click on. I fixed the problem by using an isolation transformer and CVS (Constant Voltage Supply). I bought one used (500VA, 1phase, 120VAC to 120VAC, ~5Amps good for powering two computers) from a local electronics shop for $100. A new one like mine can cost over $1000. I would recommend looking at UPS isolation transformers at a Bestbuy. Have to be careful though, the cheap ones can add more noise to an electrical utility. Also note, some CVS’s can be very noisy audible wise. Mine is an industrial CVS and I had to put it into another room because of the humming noise.

Another thing to consider is how many fluorescent lights (and CFL's) are used on the same transformer shared by you and your neighbors. Fluorescent lights (I haven't heard anything about the new CFL's being too noisy, but they may be just as bad) have a nasty effect on electrical systems. Fluorescent lights can add a lot more noise to an electrical system when placed farther away from the transformer feeding the home or business. So, for example, having a garage out back lit up with fluorescents could be an issue. Another fix to eliminating fluorescent light noise is to put them on their own isolation transformer. An isolation transformer will block most electrical noise from the lights feeding back to the remaining home/business electrical system. This type of transformer can be just an isolation transformer W/O the CVS built-in. These can be bought with the plug and receptacles included, probably around the $20-200 range for a 500VA sized transformer. Another place to look is ebay. If you’re not an electrical person I would recommend one with a built-in circuit breaker and receptacles. These things can overheat, smoke, and possibly catch fire if used improperly.