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Help and Support Forums => Technical Support => Topic started by: Colt44 on February 15, 2012, 10:32:34 PM

Title: Packet loss .... I think
Post by: Colt44 on February 15, 2012, 10:32:34 PM
Skuzzy...

Need some help brother....  I lost cable for about three weeks.  They Dug everybodys yard up on the block and its back working... but now I think Im getting packet loss somewhere down the line...I think Im getting 100 % loss at hop 13.  Anything you can help with? 


Target Name: www.hitechcreations.com
         IP: 70.85.193.18
  Date/Time: 2/15/2012 11:08:00 PM to 2/15/2012 11:26:16 PM

 1    0 ms  N/A       0 ms    0 ms    0 ms    0 ms    0 ms  N/A       0 ms    0 ms  [10.0.1.1]
 2   19 ms  N/A      26 ms   25 ms   33 ms   27 ms   32 ms  N/A      31 ms   21 ms  [174.57.130.1]
 3    7 ms  N/A       7 ms    8 ms    9 ms    7 ms    8 ms  N/A       8 ms   10 ms  te-9-4-ur01.mayslanding.nj.panjde.comcast.net [68.86.155.5]
 4    8 ms  N/A      10 ms    8 ms    9 ms    8 ms    8 ms  N/A       8 ms    9 ms  te-8-3-ar01.absecon.nj.panjde.comcast.net [68.86.210.46]
 5  N/A     N/A     N/A     N/A     N/A     N/A     N/A     N/A     N/A      11 ms  xe-2-1-1-0-ar03.audubon.nj.panjde.comcast.net [68.85.63.197]
 6  N/A     N/A     N/A     N/A     N/A     N/A     N/A     N/A     N/A      16 ms  pos-3-7-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.95.149]
 7  N/A     N/A      17 ms  N/A     N/A      14 ms   15 ms  N/A     N/A      14 ms  pos-1-2-0-0-pe01.111eighthave.ny.ibone.comcast.net [68.86.86.74]
 8   15 ms  N/A      64 ms  N/A      14 ms  N/A      14 ms  N/A     N/A      15 ms  ae15.bbr02.eq01.wdc02.network layer.com [75.149.228.94]
 9   15 ms  N/A      14 ms   14 ms   14 ms   14 ms  N/A     N/A     N/A      15 ms  ae7.bbr02.tl01.nyc01.networkl ayer.com [173.192.18.177]
10  N/A     N/A      28 ms   27 ms   27 ms  N/A      29 ms  N/A     N/A      34 ms  ae0.bbr01.tl01.atl01.networkl ayer.com [173.192.18.153]
11  N/A     N/A     N/A     N/A      55 ms  N/A      56 ms  N/A      56 ms   57 ms  ae20.bbr01.eq01.dal03.network layer.com [173.192.18.136]
12   49 ms  N/A     N/A      48 ms  N/A      47 ms   48 ms  N/A     N/A      49 ms  po32.dsr02.dllstx3.networklay er.com [173.192.18.231]
13   *      N/A      *       *       *       *       *      N/A      *       *       [-]
14  N/A     N/A      48 ms   48 ms   49 ms  N/A      48 ms  N/A      51 ms   49 ms  po2.car03.dllstx5.networklaye r.com [70.87.254.22]
15   48 ms  N/A      56 ms   56 ms   49 ms   49 ms   56 ms  N/A      56 ms   57 ms  12.c1.5546.static.theplanet.c om [70.85.193.18]

Ping statistics for www.hitechcreations.com
Packets: Sent = 8, Received = 8, Lost = 0 (0.0%)
Round Trip Times: Minimum = 48ms, Maximum = 57ms, Average = 53ms
 
Title: Re: Packet loss .... I think
Post by: Skuzzy on February 16, 2012, 06:02:11 AM
Looks like there are issues from the very beginning.  You need to contact Comcast about it and show them your trace.
Title: Re: Packet loss .... I think
Post by: Colt44 on February 16, 2012, 07:40:29 AM
That is the right IP address to ping, Correct?  Someone said to ping the following IP for a better idea.    More importantly...what does a good plot look like? 


Target Name: N/A
         IP: 206.16.60.41
  Date/Time: 2/16/2012 8:34:01 AM to 2/16/2012 8:35:31 AM

 1    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms  [10.0.1.1]
 2   25 ms   23 ms   23 ms   23 ms   31 ms   22 ms   23 ms   22 ms   32 ms   23 ms  [174.57.130.1]
 3   11 ms    9 ms   26 ms   11 ms    9 ms   10 ms    9 ms   10 ms    8 ms   12 ms  te-9-4-ur01.mayslanding.nj.panjde.comcast.net [68.86.155.5]
 4    9 ms    9 ms    8 ms    8 ms    9 ms    8 ms    8 ms    7 ms    8 ms    9 ms  te-8-4-ar01.absecon.nj.panjde.comcast.net [68.85.159.130]
 5  N/A      13 ms  N/A     N/A     N/A     N/A     N/A     N/A     N/A      88 ms  xe-15-0-0-0-ar03.plainfield.nj.panjde.comcast.net [68.85.62.242]
 6  N/A     N/A     N/A     N/A     N/A      14 ms  N/A     N/A     N/A      17 ms  pos-3-7-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.95.173]
 7   15 ms  N/A      17 ms  N/A      15 ms   16 ms   16 ms  N/A      16 ms   16 ms  pos-0-4-0-0-pe01.ashburn.va.ibone.comcast.net [68.86.86.146]
 8   15 ms  N/A     N/A     N/A      16 ms  N/A     N/A     N/A      15 ms   17 ms  [192.205.37.41]
 9  N/A     N/A     N/A     N/A     N/A      55 ms  N/A     N/A     N/A      55 ms  cr2.wswdc.ip.att.net [12.122.134.186]
10   54 ms   54 ms  N/A      56 ms   56 ms   55 ms  N/A      54 ms   55 ms   53 ms  cr2.wswdc.ip.att.net [12.122.3.38]
11  N/A     N/A     N/A     N/A     N/A     N/A      56 ms   56 ms   56 ms   57 ms  cr1.attga.ip.att.net [12.122.1.173]
12  N/A     N/A     117 ms   52 ms   52 ms   51 ms   50 ms   50 ms  181 ms   51 ms  ggr1.dlstx.ip.att.net [12.122.138.1]
13  N/A      52 ms  N/A      52 ms  N/A      54 ms  N/A     N/A     N/A      52 ms  [12.122.251.66]
14  N/A     N/A     N/A     N/A     N/A     N/A     N/A     N/A     N/A      54 ms  [12.122.251.66]
15   53 ms   50 ms   51 ms   51 ms   52 ms   52 ms   52 ms   51 ms   51 ms   51 ms  [206.16.60.41]

Ping statistics for 206.16.60.41
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 50ms, Maximum = 53ms, Average = 51ms
Title: Re: Packet loss .... I think
Post by: Skuzzy on February 16, 2012, 08:48:30 AM
That IP is just fine to use.  And that latest trace still shows a ton of issues in the Comcast network.
Title: Re: Packet loss .... I think
Post by: fuzeman on February 17, 2012, 07:29:51 PM
Quote from: Colt44 on February 16, 2012, 07:40:29 AM
<snip>More importantly...what does a good plot look like? 
<snip>

Those N/As are not good and neither are the ***s. Once you get somthing like that in a trace, the rest of the numbers don't matter too much.
Nice low, or more importantly, consistant numbers are good.
Title: Re: Packet loss .... I think
Post by: wil3ur on February 18, 2012, 12:19:31 PM
I get >1ms on all my hops until I hit some AT&T lines, then it's 50-150ms.  *Grumble*  Stupid companies and their crap infrastructure.  AT&T from LA to Texas is crap.