Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: AKShrddr on February 29, 2012, 03:59:49 PM
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Is there a way to keep the game from crashing. Or will I have to just reinstall the game. Thx for any help.
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It depends on what is causing the crashes, and how it is crashing. More details are needed.
Does the game lock up?
Does it load and then crash when you log in?
Does it crash before you even get the game started?
Does it crash when your trying to land a spit?
The more iformation you can give the better the suggestions for a fix.
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It crashes after logging right before the game comes up.
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can you run the game off line?
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nope, the sign on screen comes back and is enlarged
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That sounds to me like some corrupted files, but I'm only guessing. I would try deleting the video8.cfg file in the settings fold of the game. restart the game. It will put in a new video8 file. I would start there because it's the easiest, and because you said the picture comes up big.
If that doesn't work I'd make a copy of the "skins""settings""ahterrains""sites" folders from the game folder, uninstall the game, remove the desktop icon for the game, and then download a fresh copy and install it. Once the new install is up and running you can copy the folders you saved to the new game files to get all the terrains and setting back that you had.
Good luck!
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I will try that...thx
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If you are still having troubles, a DXDIAG output would be helpful.
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System Information
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Time of this report: 3/7/2012, 16:20:38
Machine name: RON-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.111025-1505)
Language: English (Regional Setting: English)
System Manufacturer: GATEWA
System Model: GM5407E
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) D CPU 2.80GHz (2 CPUs), ~2.8GHz
Memory: 4096MB RAM
Available OS Memory: 3326MB RAM
Page File: 3680MB used, 2970MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9500 GT
Manufacturer: NVIDIA
Chip type: GeForce 9500 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0640&SUBSYS_00000000&REV_A1
Display Memory: 2414 MB
Dedicated Memory: 1007 MB
Shared Memory: 1406 MB
Current Mode: 1680 x 1050 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SP2208WFP
Monitor Id: DEL4039
Native Mode: 1680 x 1050(p) (59.954Hz)
Output Type: DVI
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver File Version: 8.17.0012.7533 (English)
Driver Version: 8.17.12.7533
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 5/24/2011 22:09:05, 11992680 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4500-11CF-DD7E-0C201FC2C535}
Vendor ID: 0x10DE
Device ID: 0x0640
SubSys ID: 0x00000000
Revision ID: 0x00A1
Driver Strong Name: oem95.inf:NVIDIA_SetA_Devices.NTx86.6.1:Section005:8.17.12.7533:pci\ven_10de&dev_0640
Rank Of Driver: 00E60003
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
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Nice to have the DXDIAG, but what problem are you having? Please be very specific.
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When I log on to an arena, the game crashes. Window pops up saying "aceshigh.exe has stopped working Windows will close the program and notify you if a solution is available"
I have uninstalled game, then re-installed. Same problem. And it does NOT work offline either.
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I need to see the rest of the DXDIAG.
Basically you are saying the game will not run at all, other than the main menu.
Are you still running version 2.27 Patch 2? If so, you need to go ahead and grab 2.27 Patch 3 and try it.
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I have uninstalled, re-downloaded newest version, and re-installed Still crashes as soon as i try to log into an arena or to run game offline. :bhead :bhead
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I just had to restart my computer and that fixed mine. But thx for the help all.
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Spanky, try renaming the games "settings" folder. I still would like to see the rest of the DXDIAG output. Particularly, the "sound" device section.
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I changed the "settings" folder's name to "settingsbak," restarted game, still crashes. I sent the full DXDIAG to you via email because it was too long to fit in here. See Bob Gilkey's email.
It is so fricking frustrating to have had a game working, then all of a sudden a patch to fix problems renders my entire computer unable to run the game. Especially after uninstalling and re-installing the friggen thing so many times. I had made sure to turn off all antivirus, antispyware, programs before downloading and reinstalling.
Been almost a week now. Getting real tired of paying for a subscription for something I can't use any longer.