Aces High Bulletin Board
Help and Support Forums => Aces High Bug Reports => Topic started by: CAP1 on April 02, 2012, 07:43:56 AM
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i posted this over in the bugs forum last night......crossposting it to here, as it's annoying the poop outta me......
dunno if this is the right place or not........
was filming in the practice last night. the film was 25 minutes long. no problems in the game, 'cept for me dying. however, the film viewer is constantly crashing on me, since this last update.
anyone have any suggestions, or similar problems?
also noticing that although i had no framerate problems in the game, the viewer is all kinds of jumpy.
it looks like i can't get more than 3 minutes at a time, nor can i get past the 20 minute mark, even if i drag the time slider.
this is very agitating....i can't even get to the friggin fight, to see what the hell i did wrong.......
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Same problem here. The film viewer is fubar........again :frown:
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Cap, did you ever get your film viewer working? I guess we're the only ones around here with this problem...........
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Nope happens to me too, might be because I have like 300 films though.....
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Can you send us a film that is crashing?
HiTech
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Can you send us a film that is crashing?
HiTech
me? yes.......i'd be glad to. what email should i send it to? i'll do it tonight when i get home.
something else i noticed, but forgot to mention in the op. as the film is going on, the slider bar where the time show up...on mine, it never moves. also, the film i'm referencing, is about 25 minutes long. it seems to crash around the 20 minute mark(as timed by me). should i send the entire film?
and thanks!! it's pretty dam awesome when the big kahuna himself responds to things like this.
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Cap have you tried the film viewer again? HTC released a fix later the day you made your post. I haven't had time to watch much but I just ran 4 minutes of a 29 minute film with no problems. Slider works and everything.
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me? yes.......i'd be glad to. what email should i send it to? i'll do it tonight when i get home.
something else i noticed, but forgot to mention in the op. as the film is going on, the slider bar where the time show up...on mine, it never moves. also, the film i'm referencing, is about 25 minutes long. it seems to crash around the 20 minute mark(as timed by me). should i send the entire film?
and thanks!! it's pretty dam awesome when the big kahuna himself responds to things like this.
I too noticed the slider not moving as the film ran. But now the viewer crashes as it tries to start the film.
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Cap, did you ever get your film viewer working? I guess we're the only ones around here with this problem...........
i did not. i'm going to send it to hitech tonight when i get home. i'm going to re-watch it just to be sure, so i can give him good info concerning what it's doing, when and how.
i still think it's effin awesome that the owner himself is here replying to this problem....
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Cap have you tried the film viewer again? HTC released a fix later the day you made your post. I haven't had time to watch much but I just ran 4 minutes of a 29 minute film with no problems. Slider works and everything.
i'll be watching it tonight before i send it in. someone mentioned having a lot of films. since the update made a new version, i've only got 3 films in that folder.
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i still think it's effin awesome that the owner himself is here replying to this problem....
No doubt. But it doesn't surprise me as the customer service has always been top notch in any issues I may of had in the past, no matter how small.
I called their office one time and was blown away when HiTech himself answered the phone. :lol I felt like I called Ford Motor Company and Henry answered. :O
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Fyi I had trouble with the viewer last night also. Tried checking my film from FSO and it would load up OK but would crash after about ten secs and give me an ahfilm.exe has stopped working error. Tried another film and that crashed too. Don't recall that happening before. The counter is working again tho.
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Just tried the viewer again with several films and it crashed on all of them. Some from over the last month or so that I've watched without a problem prior.
I noticed something that may or may not be a clue. The viewer starts normally and I get the blank horizon on the screen before I load a film. That much is normal. When I select a film it loads normally but once it's loaded I noticed that the time counter (where it says 0:00/4:48 for example) is flickering. Only that is flickering. I start the film and it displays normally but that time counter flicker remains. After about 10 seconds (I got to 17 seconds once, but others only 5) it crashes.
I tried a reboot. Still crashes.
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Just tried the viewer again with several films and it crashed on all of them. Some from over the last month or so that I've watched without a problem prior.
I noticed something that may or may not be a clue. The viewer starts normally and I get the blank horizon on the screen before I load a film. That much is normal. When I select a film it loads normally but once it's loaded I noticed that the time counter (where it says 0:00/4:48 for example) is flickering. Only that is flickering. I start the film and it displays normally but that time counter flicker remains. After about 10 seconds (I got to 17 seconds once, but others only 5) it crashes.
I tried a reboot. Still crashes.
when i logged on last night for the fso, i had to download some kind of small quick patch before it let me to the online arenas section. i didn't get to try the film viewer since that download, but i'll try it tonight.
as mine was when i sent the film to htc, my slider wasn't flickering...but it wasn't moving either. i also noticed that within the viewer, the film looked choppy, as if i were having frame rate problems. yet whilst i was flying, it was smooth as glass, and rock steady between 73 and 75 fps.
i figure they'll get it sorted out.
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Hi all!
Same problems with film viewer here.
A few patches ago, film viewer started crashing.
Not all films, though. Some can be viewed to the end.
Will be sending a problem film to HTC for analysis.
Take care and have a Happy Easter!!! :cheers:
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Hi all!
Same problems with film viewer here.
A few patches ago, film viewer started crashing.
Not all films, though. Some can be viewed to the end.
Will be sending a problem film to HTC for analysis.
Take care and have a Happy Easter!!! :cheers:
yep. i sent mine in last night. simply waiting for them to have time to look it over. i figure they're probably off spending time with family this weekend, so i don't expect to hear anything till next week though.
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I had the time counter not moving thing too but while that was going on I didn't have the crashing issue. Films played fine but I didn't know where I was in the film as the counter was broken. That's fixed since the last patch on the 2nd but now I've got the crashing issue. I don't remember looking at any films since maybe last Sunday and they were from the scenario practice frame. They worked fine. I was picking out some screen shots. So for me at least the problem popped up with this last patch. I could try a game re-install but haven't yet.
Cap the little update you got logging into FSO might have been a terrain file. There's a ton of special events terrains that get used and I'm guessing you just didn't have the particular one used for this setup.
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I had the time counter not moving thing too but while that was going on I didn't have the crashing issue. Films played fine but I didn't know where I was in the film as the counter was broken. That's fixed since the last patch on the 2nd but now I've got the crashing issue. I don't remember looking at any films since maybe last Sunday and they were from the scenario practice frame. They worked fine. I was picking out some screen shots. So for me at least the problem popped up with this last patch. I could try a game re-install but haven't yet.
Cap the little update you got logging into FSO might have been a terrain file. There's a ton of special events terrains that get used and I'm guessing you just didn't have the particular one used for this setup.
nah.....i saw/watched the terrain bar as it downloaded. this was an actual little update. i got the "your current version is out of date and you must update" or something like that message before i even got to the point of trying to log in.
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ok, just tried watching my film from last night. got the normal blank horizon, then it quit when i clicked play.
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Tried the viewer again just now. Started with a random film I made a few weeks ago about 3 minutes long. That film ran fine through to the finish. Then I tried one I made in FSO the other night. It made it about a minute and a half in before crashing. Better than yesterday's attempt.
Here's the difference: I never changed any settings. When the film finished loading the time counter still flickered but it stopped once the film started running. Usually I'll check the box for use recorded view (or whatever it's called) and maybe external view, but this time I just let it sit in the internal straight ahead cockpit view.
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Tried the viewer again just now. Started with a random film I made a few weeks ago about 3 minutes long. That film ran fine through to the finish. Then I tried one I made in FSO the other night. It made it about a minute and a half in before crashing. Better than yesterday's attempt.
Here's the difference: I never changed any settings. When the film finished loading the time counter still flickered but it stopped once the film started running. Usually I'll check the box for use recorded view (or whatever it's called) and maybe external view, but this time I just let it sit in the internal straight ahead cockpit view.
i hadn't thought of trying that. i found a film from last year. the film showed perfectly start to finish....and it was 23 minutes long. went and found one from jan. 20 2012 in midwar. it was only just over 8 minutes long...and worked perfectly. the time slider worked perfectly too. no stuttering as i mentioned in the other films.
tried to open my film from the first frame of out of the sun.....didn't even get the blank horizon thing......white film box, then the stopped working message.