Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: SWrokit on April 13, 2012, 04:00:47 PM
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Been dealing with Dell Support for some time now :O OMG!!!! Dell out sources the support. It's bad when you can't understand what they are saying, it's even worst when they can't understand what I'm saying :O
I've one heck of a gaming rig, yet my frame rate is taking one hell of a hit. Mind you, I am no computer minded person.......so keep it simple. It appears I have a memory problem (that coming from someone who is STUPID with computers). I'll post my chit, hopefully someone (other than DELL) can help.
Damn, I lost the title for pulling up system info, anyone?
<S>
Rokit
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start/run/dxdiag. clcik the save info button at the bottom. Cut and paste the first third of that saved file here. (whole thing is to large to fit and the first third is usually enough info to help you out.)
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Damn Fugitive, thanks Bro!!
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System Information
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Time of this report: 4/13/2012, 13:18:25
Machine name: CCS-ED446C5F95E
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell XPS720
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs)
Memory: 3070MB RAM
Page File: 655MB used, 4299MB available
Windows Dir: H:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
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DxDiag Notes
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DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: NVIDIA GeForce GTX 560 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 560 Ti
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1200&SUBSYS_83901043&REV_A1
Display Memory: 1024.0 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0012.9610 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 2/29/2012 15:58:00, 4309760 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 2/29/2012 15:58:00, 13417632 bytes
Device Identifier: {D7B71E3E-5140-11CF-7956-9CA300C2CB35}
Vendor ID: 0x10DE
Device ID: 0x1200
SubSys ID: 0x83901043
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
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Sound Devices
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Description: SB X-Fi Audio [0001]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_000B&SUBSYS_00431102&REV_04
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1348 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/7/2010 23:14:20, 537048 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 1, 192000
Static/Strm HW Mix Bufs: 128, 127
Static/Strm HW 3D Bufs: 128, 127
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
Description: NVIDIA High Definition Audio
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0016&SUBSYS_10DE0101&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: nvhda32.sys
Driver Version: 1.03.0012.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/17/2012 04:45:58, 123712 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Full
Cap Flags: 0xB5B
Min/Max Sample Rate: 44100, 48000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
---------------------
Sound Capture Devices
---------------------
Description: SB X-Fi Audio [0001]
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1348 (English)
Driver Attributes: Final Retail
Date and Size: 7/7/2010 23:14:20, 537048 bytes
Cap Flags: 0x41
Format Flags: 0xFFF
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Just real quick.
1) You need to look at what is running in the background and the average CPU usage. Your CPU is not that fast and is going to limit your performance, so you need to free it up as much as possible.
2) You have two active sound cards. Get rid of one of them. That will cause stability and performance issues.
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When I go online I use "Game Booster', kills background. Have no idea about running 2 sound systms.
Thanks Roy for looking.
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Roy,,,,damn man thank you big time!!! It was the second sound system working in the background, just as you said. Deactivated second sound system and now I'm pegging frame rates as normal. Damn man, thank you very much!!
Yall just don't understand, I've been on the phone will DELL for the past week and a half. Between they can't understand me, and I can't understand them.......... :O Last DELL guy screwed up my settings so bad, it took me 2 hours to undo what he did :O
Wish I had of posted in here a month ago :rolleyes:
Again, Thanks!!
<S>
Rokit
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Glad you have it resolved.
Windows has never been able to deal with multiple hardware sound devices well at all.
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Lots of video cards have an "HD Audio" chip on them for playing DVDs in the computer. I think that may be what you ran into, here.
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Lots of video cards have an "HD Audio" chip on them for playing DVDs in the computer. I think that may be what you ran into, here.
that is exactly what happen. SWrokit had his monitor hooked up VIA HDMI cord and audio coming thru it.
for those of you that might find this thread looking to resolve the same problem, you can disable the sound from the video card in the video cards tool bar. for Nvidia you just open up the video management tool and disable it in there.
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But the video card "HD audio" chip doesn't affect normal on-board(MB) sound chips? Or can it?
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But the video card "HD audio" chip doesn't affect normal on-board(MB) sound chips? Or can it?
Sure it can, due to how Microsoft chains all the devices together. It is an absolute kludge how they manage multiple sound devices.
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Sure it can, due to how Microsoft chains all the devices together. It is an absolute kludge how they manage multiple sound devices.
:aok