Aces High Bulletin Board

Help and Support Forums => Help and Training => Topic started by: RussHeim on April 18, 2012, 08:12:09 PM

Title: Contacting HTC
Post by: RussHeim on April 18, 2012, 08:12:09 PM

I e-mailed HTC technical support with a potential issue and asking where to send some film for them to review. I e-mailed 'em Monday, it bounced back, sent an e-mail to the same address Tuesday evening and have not heard back. I sent my e-mail to support@hitechcreations.com. This is the correct address, right?

Title: Re: Contacting HTC
Post by: uptown on April 18, 2012, 08:18:36 PM

That's the address posted in the support section of the home page.

Title: Re: Contacting HTC
Post by: Skuzzy on April 19, 2012, 11:10:32 AM

We always turn email around with one business day, after we get it.  Depending on the ISP, I have seen it take days to deliver an email.

Generally speaking, if you do not hear from us, within 48 hours of sending an email, you can assume we did not get it or there is a delay with the ISP (Yahoo can take up to a week to accept an email from us, as an example).