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Help and Support Forums => Technical Support => Topic started by: Tilt on October 14, 2012, 04:47:35 PM

Title: Connection woes.....
Post by: Tilt on October 14, 2012, 04:47:35 PM
(http://www.btinternet.com/~fulltilt/AH/PP14_10_12.jpg)

Skuzzy you were (the other night ) warning again of the woes of BT internets connectivity...and you have rolled eyes at my Ping plots before........ but its seems some what worse now.

BT (the UK's #1 most popular ISP and indeed the back bone supplier to many others) does not listen to any conversations re packet loss ( a man in Deli told me it was not a problem {all I had to do was buy his faster line} and he was an "expert"...I'd just been transferred to him from the man in Calcutta......or was it Bombay?)

So whilst your playing with ISP's is there a route into/from the UK that your ISP would favour most. Could I even open an account with him.....could even AH provide an "no garantee but preffered" ISP service for us poor BT ridden Brits.

How many of us would have to subsrcibe to make it viable at say another $10-15 a month?
Title: Re: Connection woes.....
Post by: Skuzzy on October 15, 2012, 06:16:44 AM
Tilt, I have already noted the issues with the BT route and have plans to work with the ISP to see what can be done with the routes. It will take a few business days.
Title: Re: Connection woes.....
Post by: Wizer on October 15, 2012, 09:45:14 AM
My Host Queue time (Milliseconds)  look the same as yours.  This started on Friday after Skuzzy rebooted the arenas to update the servers.  Until this update on Friday I had a solid line in the host queue time.  Although Skuzzy said that he would be monitoring the servers over the weekend, my crappy connection has continued.  Hopefully, this Monday will bring changes back to the original settings. 
Title: Re: Connection woes.....
Post by: Wizer on October 15, 2012, 09:57:42 AM
I forgot to add that skuzzy said on Friday that he would be using a new ISP for the late war arena (for the update).  In view of this info I went to the early war and mid war arenas and found that I had solid lines in the host queue time in both arenas.
Title: Re: Connection woes.....
Post by: Kovel on October 15, 2012, 10:54:01 AM
My Host Queue time (Milliseconds)  look the same as yours.  This started on Friday after Skuzzy rebooted the arenas to update the servers.  Until this update on Friday I had a solid line in the host queue time.  Although Skuzzy said that he would be monitoring the servers over the weekend, my crappy connection has continued.  Hopefully, this Monday will bring changes back to the original settings. 

Exactily same problem to me from Spain. My Host Queue time (Milliseconds)  look the same as yours.

I have to add that I've been running AH without any Disco for several months (6-7), and on Friday I had one.

Btw, I logged back in less than 1 minute and the flight re-launcher didn't work.
Title: Re: Connection woes.....
Post by: oboe on October 15, 2012, 10:58:40 AM
Interesting.  Think I discoed 3 times from the scenario on Saturday.  Hadn't noticed a problem before...
Title: Re: Connection woes.....
Post by: Skuzzy on October 15, 2012, 11:46:59 AM
It is only the Late War arena which has changed.  All other arenas have had no changes to them.

If you are having any issues with the Late War arena, then try the other arenas and see what happens.  Also note, you are free to run Ping Plots to the new server and the old server for the Late war.

New:  66.151.248.2
Old: 206.16.60.38
Title: Re: Connection woes.....
Post by: Wizer on October 15, 2012, 01:37:30 PM
I went to the early war and mid war arenas and found that I had solid lines in the host queue time in both arenas.
Title: Re: Connection woes.....
Post by: Skuzzy on October 15, 2012, 01:54:24 PM
That does not help me Wizer.  I can only trace back to you.  The data coming from your computer is taking a different path than the one it takes back to you.

Ping Plots will help.
Title: Re: Connection woes.....
Post by: Skuzzy on October 15, 2012, 01:57:22 PM
Wizer, here is what I am getting when I trace to you from the old Late War arena server.

 1  206.16.60.46 (206.16.60.46)  0.379 ms  0.254 ms  0.254 ms
 2  mdf001c7613r0002-gig-10-2.dal1.attens.net (63.241.193.17)  0.374 ms  0.320 ms  0.253 ms
 3  12.122.251.57 (12.122.251.57)  0.967 ms 12.122.251.61 (12.122.251.61)  1.013 ms 12.122.251.57 (12.122.251.57)  1.015 ms
 4  cr1.dlstx.ip.att.net (12.122.85.70)  34.546 ms  33.773 ms  32.824 ms
 5  cr2.nsvtn.ip.att.net (12.122.1.242)  33.538 ms  34.365 ms  32.301 ms
 6  cr1.cl2oh.ip.att.net (12.122.28.74)  35.287 ms  32.478 ms  35.769 ms
 7  cl2oh01jt.ip.att.net (12.123.151.45)  33.734 ms  34.758 ms  31.991 ms
 8  * * *
 9  * 75.25.192.96 (75.25.192.96)  41.002 ms  35.874 ms
10  * * *


Here is what I cam getting from the NEW arena server.

 1  66.151.248.1 (66.151.248.1)  0.272 ms  0.231 ms  0.252 ms
 2  core3.pc2-bbnet2.ext1a.dal.pnap.net (216.52.191.106)  1.113 ms core3.pc1-bbnet1.ext1a.dal.pnap.net (216.52.191.41)  1.107 ms  1.156 ms
 3  dls-bb1-link.telia.net (213.248.73.193)  1.244 ms  1.092 ms  1.056 ms
 4  chi-bb1-link.telia.net (80.91.248.208)  23.892 ms  23.846 ms  30.709 ms
 5  att-ic-155020-chi-bb1.c.telia.net (213.248.87.254)  26.607 ms  27.095 ms  26.844 ms
 6  cr1.cgcil.ip.att.net (12.122.81.94)  32.184 ms  38.729 ms  33.945 ms
 7  cr1.cl2oh.ip.att.net (12.122.2.206)  36.016 ms  36.337 ms  37.161 ms
 8  cl2oh01jt.ip.att.net (12.123.151.45)  36.168 ms  35.457 ms  31.869 ms
 9  * * *
10  * * *
11  * * *
12  * 75.25.192.19 (75.25.192.19)  44.908 ms  33.611 ms
13  * * *


Neither looks good.
Title: Re: Connection woes.....
Post by: Skuzzy on October 17, 2012, 02:42:40 PM
Ok Tilt, how is it going now?
Title: Re: Connection woes.....
Post by: Tilt on October 17, 2012, 06:05:22 PM
(http://www.btinternet.com/~fulltilt/AH/PP17_10_12.jpg)

Better.

Infact when we chatted online  the Host Queue time in game was better than shown here but I guess that's down to local usage building during EST -CST evenings.

You will note  the PL% just prior (BT's eu switch) and post the Atlantic hop. In fact the 207.88.#.# are pretty poor on PL.  Is there a reason I should not be worried about PL reports from pinged US servers?

Thanks for your work re this...........  really appreciated.
Title: Re: Connection woes.....
Post by: Skuzzy on October 18, 2012, 06:04:35 AM
You need to address BT about the packet loss within the BT network.  Not much I can do there and until it is cleared up it makes the rest of the ping plot meaningless as packet loss always impacts anything after it happens.
Title: Re: Connection woes.....
Post by: Wizer on October 18, 2012, 06:39:07 AM
Okay, I have ran a ping plot to both isp.  However I don't have the slightest idea how to attach the images here.  Could someone help me.  thanks  wizer
Title: Re: Connection woes.....
Post by: Skuzzy on October 18, 2012, 06:47:10 AM
Wizer, how is your host queue looking now?  We did make a change the day before yesterday which should have helped clear it up, unless there are real network issues in the way.
Title: Re: Connection woes.....
Post by: Wizer on October 18, 2012, 09:11:11 AM
HI Skuzzy. thanks for the response.  I did notice that my host queue had cleared up considerably.  I am now reflecting a  very small sawtooth straight line during the hours between 7:00 a.m to 11:00 a.m. (mostly when I am on-line).  I did not appear to have any lag during this period of time. :salute
Title: Re: Connection woes.....
Post by: pervert on October 18, 2012, 07:55:39 PM
You need to address BT about the packet loss within the BT network.  Not much I can do there and until it is cleared up it makes the rest of the ping plot meaningless as packet loss always impacts anything after it happens.

You can say that skuzzy but my connection was a lot better before the switch, why did we have to have the switch? it yo yos between being decent to being virtually unplayable? Tonight again its horrible cannot shoot anything. Planes going back and forward, mini warps, planes warping 4-5 k?
Title: Re: Connection woes.....
Post by: Skuzzy on October 19, 2012, 06:10:05 AM
You can say that skuzzy but my connection was a lot better before the switch, why did we have to have the switch? it yo yos between being decent to being virtually unplayable? Tonight again its horrible cannot shoot anything. Planes going back and forward, mini warps, planes warping 4-5 k?

It is not a permanent, yet.  We are simply testing the possibility.  We are always looking for better connectivity.  I need Ping plots, when it is bad so I can see what you are seeing.

Do you test the connections between the other arenas?  They are still at the old location.  There are a number of things causing severe Internet congesti9n, in general, right now.

When you see any problem, it would helpful to see Ping Plots to both the new and old server locations. The problem may not have anything to do with the test ISP.

New: 66.151.248.2
Old: 206.16.60.38
Title: Re: Connection woes.....
Post by: bmwgs on October 19, 2012, 07:52:06 AM
Do you want these PingPlots run while in game, or just at different times of the day?

Fred
Title: Re: Connection woes.....
Post by: Skuzzy on October 19, 2012, 08:58:25 AM
It really would be helpful if they are run at the moment the problems are happening.  Shut the game down to run them.
Title: Re: Connection woes.....
Post by: Skuzzy on October 19, 2012, 09:04:48 AM
You can say that skuzzy but my connection was a lot better before the switch, why did we have to have the switch? it yo yos between being decent to being virtually unplayable? Tonight again its horrible cannot shoot anything. Planes going back and forward, mini warps, planes warping 4-5 k?

I hate to tell you this, but the routes to you from either location is the same.  If the traces from your location are the same for both, then, logically, it should not make any difference where the server is.  Here are the traces back you.

From the new server:

 1  66.151.248.1 (66.151.248.1)  0.831 ms  0.270 ms  0.256 ms
 2  core2.pc1-bbnet1.ext1a.dal.pnap.net (216.52.191.40)  1.314 ms core2.pc2-bbnet2.ext1a.dal.pnap.net (216.52.191.105)  0.933 ms  1.486 ms
 3  12.90.228.13 (12.90.228.13)  1.449 ms  2.462 ms  1.815 ms
 4  cr2.dlstx.ip.att.net (12.122.138.114)  3.605 ms  1.830 ms cr1.dlstx.ip.att.net (12.123.18.30)  4.479 ms
 5  gar25.dlstx.ip.att.net (12.122.85.233)  2.215 ms gar27.dlstx.ip.att.net (12.123.16.77)  2.116 ms  2.061 ms
 6  192.205.34.146 (192.205.34.146)  1.585 ms  2.975 ms  1.672 ms
 7  bt-group-plc.tengigabitethernet3-3.ar7.lon3.gblx.net (64.215.25.2)  113.698 ms  113.503 ms  113.502 ms
 8  166-49-168-18.eu.bt.net (166.49.168.18)  113.921 ms  115.086 ms  114.187 ms
 9  core1-te0-1-5-0.ealing.ukcore.bt.net (62.6.200.178)  117.769 ms  118.631 ms  117.256 ms
10  acc1-10GigE-4-1-0.mr.21cn-ipp.bt.net (109.159.250.41)  120.075 ms  120.552 ms  121.070 ms
11  109.159.250.101 (109.159.250.101)  119.946 ms 109.159.250.103 (109.159.250.103)  120.998 ms 109.159.250.111 (109.159.250.111)  120.678 ms
12  31.55.165.106 (31.55.165.106)  119.135 ms  119.578 ms  119.050 ms
13  31.55.165.62 (31.55.165.62)  119.486 ms  120.758 ms  119.962 ms
14  213.120.163.89 (213.120.163.89)  126.791 ms 213.120.163.17 (213.120.163.17)  128.436 ms 212.140.206.137 (212.140.206.137)  127.724 ms


From the old server:
 1  206.16.60.46 (206.16.60.46)  0.337 ms  0.253 ms  0.253 ms
 2  mdf001c7613r0002-gig-10-2.dal1.attens.net (63.241.193.17)  123.913 ms  0.637 ms  0.319 ms
 3  12.122.251.61 (12.122.251.61)  1.032 ms 12.122.251.57 (12.122.251.57)  1.013 ms 12.122.251.61 (12.122.251.61)  1.011 ms
 4  cr2.dlstx.ip.att.net (12.122.138.190)  3.675 ms  2.969 ms cr1.dlstx.ip.att.net (12.122.85.70)  22.341 ms
 5  gar27.dlstx.ip.att.net (12.123.16.77)  1.719 ms gar25.dlstx.ip.att.net (12.122.85.233)  1.595 ms gar27.dlstx.ip.att.net (12.123.16.77)  1.400 ms
 6  192.205.34.142 (192.205.34.142)  1.595 ms  50.100 ms  2.876 ms
 7  bt-group-plc.tengigabitethernet7-4.ar7.lon3.gblx.net (64.215.25.218)  106.022 ms  105.920 ms  105.761 ms
 8  166-49-168-10.eu.bt.net (166.49.168.10)  106.146 ms  106.121 ms  106.418 ms
 9  core1-te0-1-5-0.ealing.ukcore.bt.net (62.6.200.178)  112.502 ms  187.587 ms  111.397 ms
10  acc1-10GigE-10-0-0.mr.21cn-ipp.bt.net (109.159.250.8)  113.223 ms  119.160 ms  113.234 ms
11  109.159.250.65 (109.159.250.65)  113.617 ms  113.731 ms  113.758 ms
12  31.55.165.106 (31.55.165.106)  113.813 ms  113.802 ms  113.756 ms
13  31.55.165.62 (31.55.165.62)  114.076 ms  113.605 ms  113.954 ms
14  212.140.206.201 (212.140.206.201)  121.547 ms 213.120.163.113 (213.120.163.113)  121.006 ms 213.120.163.89 (213.120.163.89)  124.218 ms

I will say this again and keep reminding everyone.  The Internet, here in the U.S. is a mess and will probably stay that way until after our elections are over.  Severe congestion is wreaking havoc at almost every network access point in the U.S.

By the way, the above routes were changed from the original routes as they really did not look that good.  The above route is better than the original to BT.

You will notice that hop#14 changes in both routes and the worse one is the trace from the old server.  That is BT's doing.
Title: Re: Connection woes.....
Post by: pervert on October 19, 2012, 12:03:02 PM
Well I hate to tell you it but thats the way it is since Friday, it does seem to get worse as the arena gets more populated or maybe I just notice it more frequently. It was ok the other night after you came in and announced that you had sorted something out? I will send you a film of the sort of warping I am getting if it helps.

Another thing if its my connection shouldnt the other guy see me warping? I pmed a lot of the guys I seen warping and they said I was fine...after I got shot by them lol
Title: Re: Connection woes.....
Post by: Skuzzy on October 19, 2012, 01:00:15 PM
Well I hate to tell you it but thats the way it is since Friday, it does seem to get worse as the arena gets more populated or maybe I just notice it more frequently. It was ok the other night after you came in and announced that you had sorted something out? I will send you a film of the sort of warping I am getting if it helps.

Another thing if its my connection shouldnt the other guy see me warping? I pmed a lot of the guys I seen warping and they said I was fine...after I got shot by them lol

Pervert, you do not have to take my word for anything.  Just run the plots, or go to the different arenas and see if it is any different.  In either case, plots from you (or anyone) would be helpful.

As to who is laggy and who is not.

If your connection is at issue, then you will see everyone (absolutely everyone) warp about the same amount.  If you are only seeing some people warping then it is usually the other guys connection.  That is a general rule of thumb.

Now, there are two parts to a connection.  The uplink (data from your computer to the server), and the downlink (data to your computer, from the server).  Those two paths are different routes over the Internet.  It is quite possible for one to be bad and the other good.  How this manifests is as follows:

1)  Good uplink, bad downlink
No one sees you warping, but you see everyone warping.

2)  Bad uplink, good downlink
You see no one warping, and everyone sees you warping.

Now that is if the warps are connection related.  Warps can be computer resource related as well.  If it happens on your computer you will usually see a frame rate fluctuation.  If your computer has enough overhead you may not see the fluctuation.  Example:  If your non-vsynced frame rate is 300FPS, your synced frame rate may never deviate from 60FPS, but your computer may still be fluctuating between 60 and 300, which indicates some type of resource issue is at play.
Title: Re: Connection woes.....
Post by: LCADolby on October 19, 2012, 01:02:43 PM
I'm not too keen on this new server, my ping has gone from a stable 149 to an unpredicatble 149-166.
Title: Re: Connection woes.....
Post by: LCADolby on October 19, 2012, 01:10:07 PM
The LW's ping bounces to a higher ping more often than the other servers. The packet loss remains the same.


EDIT oops double post
Title: Re: Connection woes.....
Post by: Skuzzy on October 19, 2012, 01:11:20 PM
I'm not too keen on this new server, my ping has gone from a stable 149 to an unpredicatble 149-166.

You guys need to show me some Ping Plots and let me know you are having issues.  We are testing this ISP and if all goes well we just might switch to it.  If I get no information about problems, then we could make a bad decision.

Dolby, I am reporting your issues to the test ISP.
Title: Re: Connection woes.....
Post by: Skuzzy on October 19, 2012, 01:15:00 PM
Routes to England are still changing so hang in there.  Working on it.
Title: Re: Connection woes.....
Post by: LCADolby on October 19, 2012, 01:16:39 PM
Thanks for the effort Skuzzy  :salute


It's this hop; 207.88.14.34.ptr.us.xo.net