Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: Cee64E on November 10, 2012, 10:37:51 PM
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When ever I try to fly in the online arenas I lose all internet connection on my game machine. No other devices on my home network lose their connection. It doesn't disconnect, it just stops working. It still shows as connected but there is absolutely no traffic. Can't even get to my router with my web browser. I just signed up to play this game again after a long break. I've used this machine to play before with no trouble and I still meet the recommended system requirements. I ran a couple of ping plots to see if that might be the problem, and they are pretty ugly, But I don't understand how the connection being iffy could cause my internet connection on this one machine to lock up.
Please help.
(http://i441.photobucket.com/albums/qq138/Cee64E/08USAirshow/plots.jpg)
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You are tracing to the wrong address. That is our WEB server. Use 206.16.60.38 for a game server IP address.
Make sure you do not have a machine set to a static IP address that is part of the DHCP pool as another machine can get the same IP address which will cause what you describe.
You can also test the network by going around the router with your computer, assuming your router and Internet modem are two separate devices.
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Thanks for the advice. I checked and there aren't any conflicting IPs. However while I was at it I forwarded the whole range of ports on my netgear router just to see if that would help. Apparently it did, I was able to play online for a good while last night.
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Thanks for the advice. I checked and there aren't any conflicting IPs. However while I was at it I forwarded the whole range of ports on my netgear router just to see if that would help. Apparently it did, I was able to play online for a good while last night.
glad that helpped also if you decided to get rid of that router i would go with a Cisco
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Thanks for the advice. I checked and there aren't any conflicting IPs. However while I was at it I forwarded the whole range of ports on my netgear router just to see if that would help. Apparently it did, I was able to play online for a good while last night.
having a similar problem how do you forward the range on your ports?
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Well I thought I had it fixed. It's doing it again. It happens when I actually get in a plane. I lose UDP then a few seconds later I lose all connection. After that I have to restart my computer to get any kind of internet connection working again. When it happened tonight, I immediately checked to make sure nothing was connected to my network but my game machine. Checked my ports, still forwarded. Checked the logs for the firewall and antivirus, nada.
Previous versions of the game (back a couple of years ago) I had to bridge the connection to my router and run the PPOE from my game machine. Do you think I need to do that again? I may as well try it, I suppose.
having a similar problem how do you forward the range on your ports?
Log into your router (My netgear is http://www.routerlogin.net/adv_index.htm) Look for port forwarding/port triggering in it's menus. I forwarded the whole range.
Edited to add:
To add a new wrinkle, I could get into the late war main arena and launch in a panzer h at v26 and drive all over the place until I got egged but couldn't up a trio of B17Gs at a12. As soon as I hit the runway the beacon light goes yellow and I lose UDP, followed shortly by the whole shebang going kaput.
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The game cannot kill an Internet connection. However, if your computer runs out of resources, that could kill your computers connection to its network.
A DXDIAG output might be helpful here, assuming it is your computer that is dropping its network connection.
Also, a Ping Plot to 206.16.60.38 might be revealing as well.
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do you guys with the netgear routers have qos setup in the router admin panel?
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The game cannot kill an Internet connection. However, if your computer runs out of resources, that could kill your computers connection to its network.
A DXDIAG output might be helpful here, assuming it is your computer that is dropping its network connection.
Also, a Ping Plot to 206.16.60.38 might be revealing as well.
As requested...
(http://i441.photobucket.com/albums/qq138/Cee64E/ping3.jpg)
NOTE: This is abridged. Full readout was too long
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System Information
------------------
Time of this report: 11/15/2012, 18:32:57
Machine name: WERERAT
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.120821-1629)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz (2 CPUs)
Memory: 2046MB RAM
Page File: 910MB used, 4078MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found. DirectDraw test results: All tests were successful. Direct3D 7 test results: All tests were successful. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: All tests were successful.
Sound Tab 1: DirectSound test results: All tests were successful.
Music Tab: DirectMusic test results: All tests were successful.
Input Tab: No problems found.
Network Tab: No problems found. DirectPlay test results: All tests were successful.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9600 GT
Manufacturer: NVIDIA
Chip type: GeForce 9600 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0622&SUBSYS_23621682&REV_A1
Display Memory: 512.0 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0013.0681 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 9/23/2012 09:28:00, 4494208 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 9/23/2012 09:28:00, 12557728 bytes
Device Identifier: {D7B71E3E-4562-11CF-9B77-6F0300C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0622
SubSys ID: 0x23621682
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: All tests were successful.
D3D7 Test Result: All tests were successful.
D3D8 Test Result: All tests were successful.
D3D9 Test Result: All tests were successful.
-------------
Sound Devices
-------------
Description: Realtek HD Audio output
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0883&SUBSYS_10438249&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5324 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 11/15/2006 01:34:40, 4225920 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Standard
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: All tests were successful.
---------------------
Sound Capture Devices
---------------------
Description: Realtek HD Audio Input
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5324 (English)
Driver Attributes: Final Retail
Date and Size: 11/15/2006 01:34:40, 4225920 bytes
Cap Flags: 0x0
Format Flags: 0x0
-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: All tests were successful.
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Microsoft SideWinder Force Feedback 2
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x001B
FF Driver: C:\WINDOWS\system32\swpdflt2.dll
FF Driver Date: 8/18/2001 00:36:32
FF Driver Version: 4.05.2600.0000
FF Driver Size: 10240 bytes
Device Name: G13
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC21C
FF Driver: n/a
Device Name: Logitech G13 Joystick
Attached: 1
Controller ID: 0x1
Vendor/Product ID: 0x046D, 0xC2AB
FF Driver: n/a
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What settings are you using in the game? That video card is a bit old, and low on memory. Adding any shadows or anti-alisen can use up over a gig of memory and you only have half that. You may have to turn down the eye candy a lot to get it to run smooth.
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I run with most of the effects off. Detail is set at full fast Ground detail at about the middle. All bump mapping is off but I left detailed water and terrain on so I can tell where the water begins. Resolution is at 1920x1280 which is native to my monitor. Max texture is at 1024. On the ground I can usually pull 60 fps though that dips to half when I go to gunsight view. In the air I get an average of 55 - 60 fps. Video doesn't seem to be the problem.
My problem is that I lose the UDP connection, followed moments later by the TCP connection. After that, my game machine's network adapter just quits. It reads as connected but there is no packet exchange happening at all and it only affects my game machine. Other devices on the network like my Blu-Ray player and android tablets are not affected. I have to restart my game machine to get any kind of internet connection back, even to the router. My game machine is the only device that is directly wired to the router everything else is on wi-fi
My router is a netgear WINR2000v3. My internet is 6Mbit DSL with an IPv6 to 4 tunnel. QoS is enabled with my game machine set at highest and everything else set to low. I have ports 2000 through 6000 forwarded for aceshigh.exe. I was going to set my game machine to doing the PPOE connection and just bridge through the router but I haven't figured out how to do that with this router yet. I had to do that before when I was a subscriber a few years ago but that was with a different router. Back then I couldn't connect to the game at all until I bridged it
And the weird part is I was able to run around with a tank for like 20 minutes but as soon as I hit the runway in a bomber the beacon light goes yellow and I lost connection as described above.
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another suggestion, make sure router firmware is current..
my playstation 3 used to really mess with my connection for every other device in the house (might have even been rebooting the router, IIRC).. Updated router firmware, problem completely solved.
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two things I would try, first powercycle your router and modem. Turn them both off for a few minutes, turn on the modem, and a minute or so later the router. Home version get "clogged up" for lack of a better word. Cycling them resets and clears them. If you find yourself doing this more than once a week or so it's time for a new modem and/or router. On an average my router last 18-24 months, modems 3-4 years. your mileage may vary.
second, turn the texture size down. I'd go to at least 512 if not 256. Personally Id start with 256 and see if I could stay flying. Like Skuzzy says, if you over load your computer, it could dump your network settings forcing you to re-boot to clear room and get it to work again. Changing a texture size and few times really isn't that big a problem and it could really lead you to an answer.
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I would do like Fugitive says, and you should disable 'skins' as well.
That said, your Ping Plot does not look good at all. If it is always like that, you should send it to your ISP, which also happens to be our ISP for the game servers.
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You guys keep acting like my game machine can't keep up. While I know my graphics card is a little on the old side, I can still pull 60 fps, which is what my monitors refresh rate is, at full view distance in a ground vehicle. My Logitech G13 keypad is set to display CPU and RAM usage. At no time does ram usage go over 50%. CPU tends to hover around 40% in the tower and around 25% in cockpit, be it vehicle or plane (though it does seem to be using only one of two CPUs). I can get in a vehicle and drive around, engage in combat, run down a mountainside at lightspeed if I want but as soon as I hit the runway in a bomber I get a beacon light. My game machine more than meets minimum specs and other than my older graphics card is doing pretty good on the recommended specs. Making sure all drivers and firmwares were up to date is the -first- thing I did. I'm going to reset my DSL Modem and Router after I post this. I'm going to get in touch with AT&T as well about the packet loss, but again this is only a problem in planes. If I was experiencing a lot of warping I could understand that. But I'm not seeing a hardly any warping or rubber bullets, at least not on the ground. I've got almost all of the eye candy turned off and even disabled the download of skins in the background.
I've only had this problem with one other game (ie completely killing my connection to the network & requiring a restart to get it back) and that was early versions of Minecraft. (The early versions of Minecraft would throw out a Java Exception Error on WinXP Pro, service pack 3 users, but that was something in the Java code not liking certain motherboard ethernet chips)
I'm at a loss to figure this out, guys. :headscratch:
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Your computer is old and JUST makes the RECOMMENDED MINIMUM REQUIREMENTS. That means that you can run the game but you must turn down a lot of the graphics. When I had a computer that was about the same specs as yours (3 years ago) I was running the 512 textures, and most of the graphics turned down. I also had 3 megs of ram (XP won't recognize more) and while I could keep 60 fps I would get stutters in heavy graphics. Of course back then we didn't have the clouds that we have now nor the ground clutter nor as many skins.
Turning the textures down is easy. When you load the game, click on the "video" button and click the drop down under the texture and click the new setting. Close the window, close the game, restart the game and try it out. It's not like the old days where you had to wait for it to rebuild the cache and stuff. Dropping it down to 256 and trying a few flights should take more than a few minutes. If it still crashes then you know it isn't the computer running out of resources. If you have no trouble flying ....well it might be time for an upgrade. :D
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I've got the textures turned down to 256. I've been tinkering trying to figure out -exactly- what the trigger is to me losing connection. From what I can tell so far, it's trying to launch bombers with formations enabled. I just took a B25 C up as a single with no problems. Earlier I did a Panzer and a Spit 8, again, no problems. After the single B25 I re enabled formations and launched again with the same plane and load out. Got a beacon light within ten seconds. I can do bomber formations offline with no trouble.
As for upgrades I've been planning to upgrade the graphics card for a while. That may be my Christmas present to me. Thought about updating the OS but that would cost as much as the graphics card and be a huge hassle to boot since I'd have to reload every single application too. Memory is an easy fix and I've heard adding a sound card, even a cheap one, goes a long way too just in freeing up CPU cycles. I've got an Asus P5NE SLI motherboard with Nvidia chipset and 800 watts of power. What would you recommend as an upgrade that gives the most bang for the buck? Do you think I should add an ethernet card instead of using the on-board ethernet?
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Are you using any custom sounds? Those can cause load problems.
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Are you using any custom sounds? Those can cause load problems.
Haven't had the chance to load any. I'm using a fresh download of the game.
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Just wanted to let you guys know I found the problem. Apparently it was the on-board network adapter that was the issue. I started to suspect it when I had the same problems with FSX multiplayer. Fortunately I have a backup. Thanks for all the help though...