Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: HGANCHOR on April 14, 2013, 12:59:58 AM
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I keep getting a total screen lock. The only way out of it is a hard reboot. Once I get back in I get the Windows Explorer has stopped working and the game crashes again (sometimes Total lockup, and sometimes back to desktop. I did a total reinstall and things are good for about a week, then blewy, it starts all over again :bhead
HELP!
Anchor sends
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System Information
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Time of this report: 4/14/2013, 01:50:57
Machine name: ROOSTERSPUR02
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-970A-UD3
BIOS: Award Modular BIOS v6.00PG
Processor: AMD FX(tm)-6100 Six-Core Processor (6 CPUs), ~3.3GHz
Memory: 16384MB RAM
Available OS Memory: 16366MB RAM
Page File: 2353MB used, 30375MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
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DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.
Display Devices
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Card name: AMD Radeon HD 6670
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6758)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6758&SUBSYS_25451458&REV_00
Display Memory: 4095 MB
Dedicated Memory: 1985 MB
Shared Memory: 2110 MB
Current Mode: 3840 x 1024 (32 bit) (60Hz)
Monitor Name: Matrox TripleHead2Go Digital Edition
Monitor Model: unknown
Monitor Id: MTX0511
Native Mode: unknown
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1151 (English)
Driver Version: 9.2.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/27/2012 21:41:40, 1120768 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2418-11CF-9773-4F05BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6758
SubSys ID: 0x25451458
Revision ID: 0x0000
Driver Strong Name: oem24.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:9.2.0.0:pci\ven_1002&dev_6758
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
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Sound Devices
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Description: Speakers (VIA High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0441&SUBSYS_1458A014&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: viahduaa.sys
Driver Version: 6.00.0001.7300 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/10/2009 13:07:02, 1222144 bytes
Other Files:
Driver Provider: VIA Technologies, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Headphone (VIA High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0441&SUBSYS_1458A014&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: viahduaa.sys
Driver Version: 6.00.0001.7300 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/10/2009 13:07:02, 1222144 bytes
Other Files:
Driver Provider: VIA Technologies, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: SPDIF Interface (TX1) (VIA High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0441&SUBSYS_1458A014&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: viahduaa.sys
Driver Version: 6.00.0001.7300 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/10/2009 13:07:02, 1222144 bytes
Other Files:
Driver Provider: VIA Technologies, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: SPDIF Interface (TX0) (VIA High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0441&SUBSYS_1458A014&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: viahduaa.sys
Driver Version: 6.00.0001.7300 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/10/2009 13:07:02, 1222144 bytes
Other Files:
Driver Provider: VIA Technologies, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
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The thing that a reinstall fixed the problem for awhile leads to think your hard disk is failing in a continuous process. The reinstalling procedure might have bypassed existing faulty sectors during formatting, but new sectors are starting to fail. The Ultimate Boot CD (http://www.ultimatebootcd.com/) has test programs specific for most hard disk brands, Seagate's and IBM's tests are working with those without a test of their own. If the test fails but gives you the opportunity to repair the disk, bear in mind that such fix is mostly only temporary.
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This could be a tough one to nail down. It could be a hard drive issue, a power supply issue, a RAM problem, or a video card RAM problem.
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are you running triple monitors on that video card? --->< Matrox TripleHead2Go Digital Edition>
if you haven't done it already, try removing it or turning it off then see what happens...also there was a windows update put out last week that may be a contributing factor, especially if you're running kaspersky anti-virus...
http://www.cio.com/article/731699/Microsoft_Urges_Windows_7_Users_to_Uninstall_Blue_Screen_of_Death_Patch?source=rss_security&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+cio%2Ffeed%2Fdrilldowntopic%2F3089+%28CIO.com+-+Security%29 (http://www.cio.com/article/731699/Microsoft_Urges_Windows_7_Users_to_Uninstall_Blue_Screen_of_Death_Patch?source=rss_security&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+cio%2Ffeed%2Fdrilldowntopic%2F3089+%28CIO.com+-+Security%29)
i'm dinking around trying to figure out if there is more to that microcrap issue...
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Sure sounds like a PSU about to take a dirt nap. You will know for sure if audio anomalies start to show up, but why wait? Just have the PSU checked out.
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Yet another thing to check: Since it worked after a reinstall, what would happen if you did a rollback to a date when all still worked? If things start working again, the culprit is one of the updates installed after your initial reinstall. You probably know that you should avoid drivers from Windows Update, at least now it's been said.
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The WD Dia tool says everything is fine with HDD. I could check PSU as well, but not yet. I loaded AH on an external HDD run with USB 3 for now and haven't run into the issue yet.
Yes I run 3 monitors and the effects are the same with or without them in the system.
Anchor sends