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Help and Support Forums => Technical Support => Topic started by: wrench on May 15, 2013, 05:00:38 AM

Title: disco fever
Post by: wrench on May 15, 2013, 05:00:38 AM

Since last evening in LWA have been getting disco repeatedly or switch from UDP to TCP for awhile. Many others experiencing similar problems. Maybe it's the internet but this morning had to reboot computer to access online arenas after a disco. Also at same time experiencing difficulty accessing forums.
Thank You

Title: Re: disco fever
Post by: The Fugitive on May 15, 2013, 06:27:27 AM

Did you check your connection. Y running  ping plotter? More than likely it IS the internet and posting here won't help you. You ISP may help if you can get them to react.First step tho is check to see where you are loosing your connection.

Title: Re: disco fever
Post by: wrench on May 15, 2013, 08:15:25 AM

ok thank you. Will try the ping plotter.

Title: Re: disco fever
Post by: Skuzzy on May 15, 2013, 09:18:44 AM

I am seeing packet loss in your ISP's network (hops 12 and 13).  There also appears to be some type of router flap happening in hop 12.

You can point your ISP to this data.

 1  L300.DLLSTX-VFTTP-58.verizon-gni.net (71.244.19.1)  1.098 ms  2.052 ms  0.976 ms
 2  G0-5-0-6.DLLSTX-LCR-21.verizon-gni.net (130.81.107.36)  5.423 ms  4.444 ms  3.943 ms
 3  ae3-0.DFW9-BB-RTR1.verizon-gni.net (130.81.199.58)  59.272 ms  2.526 ms  2.451 ms
 4  0.xe-3-0-0.BR2.DFW13.ALTER.NET (152.63.99.233)  3.990 ms  3.908 ms  3.938 ms
 5  ix-20-0.tcore1.DT8-Dallas.as6453.net (66.110.56.17)  4.089 ms  4.103 ms  6.903 ms
 6  if-2-2.tcore2.DT8-Dallas.as6453.net (66.110.56.6)  4.460 ms  4.516 ms  4.327 ms
 7  66.110.57.98 (66.110.57.98)  3.965 ms  4.192 ms  3.915 ms
 8  107.14.17.235 (107.14.17.235)  10.727 ms 107.14.17.233 (107.14.17.233)  6.605 ms 107.14.17.235 (107.14.17.235)  10.788 ms
 9  107.14.19.157 (107.14.19.157)  25.621 ms 107.14.19.155 (107.14.19.155)  4.226 ms  4.194 ms
10  66.109.6.107 (66.109.6.107)  28.352 ms 66.109.10.13 (66.109.10.13)  29.491 ms  28.159 ms
11  hun0-0-0-0.tamp20-car1.bhn.net (72.31.117.157)  51.826 ms hun0-4-0-0.tamp20-car1.bhn.net (72.31.117.159)  44.366 ms hun0-0-0-0.tamp20-car1.bhn.net (72.31.117.157)  43.900 ms
12  ten0-8-0-0.orld71-CAR1.bhn.net (71.44.1.211)  49.275 ms ten0-13-0-0.orld71-CAR1.bhn.net (71.44.1.209)  47.094 ms *
13  * ten0-4-0-1.orld31-car2.bhn.net (97.69.194.147)  42.761 ms *
14  ten0-0-0-0.orld23-ser2.bhn.net (97.69.194.189)  42.941 ms ten0-1-0-0.orld23-ser1.bhn.net (71.44.61.239)  42.491 ms  42.305 ms
15  ten1-0-0.ORLD23-cts1.bhn.net (72.31.194.41)  40.681 ms  39.574 ms  40.974 ms
16  * * *
17  * * *

Title: Re: disco fever
Post by: wrench on May 15, 2013, 09:52:21 AM

Thanks Skuzzy will pass data along to roadrunner. Sent an email to AH tech support with jpg screenshots of plots from my end. How can I paste a jpg directly to a post rather than attach? Or can I? Didn't see the attach option to attach for tech support posts.

Title: Re: disco fever
Post by: The Fugitive on May 15, 2013, 06:40:17 PM

Here's a thread on how to post pictures.

http://bbs.hitechcreations.com/smf/index.php/topic,327528.0.html

Title: Re: disco fever
Post by: wrench on May 16, 2013, 06:50:09 AM

Thank You Skuzzy! Thanks Fugitive! Here's screenshot of some packet loss at one of the hops. I called roadrunner and passed along the analysis by Skuzzy and they're looking into it.
While on the phone roadrunner discovered signal level was too high from pole to my cable modem causing occasional spazz attacks in modem during very high throughput. They're coming by today to remedy that.
(http://i41.tinypic.com/6fz0xt.jpg)