Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: HighTone on August 22, 2013, 08:50:52 PM
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I logged on and it said my version was out of date, not a problem there, I update as usual. Try to start the game and it will not load. The window pops up, but it stays white and never loads anything. After about 5 seconds it locks the computer up solid. I have uninstalled the game and the reinstalled it. Still the same thing. Any thoughts?
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System Information
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Time of this report: 8/22/2013, 20:40:23
Machine name: LUCY
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.130704-0421)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7250
BIOS: Default System BIOS
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5400+, MMX, 3DNow (2 CPUs), ~2.8GHz
Memory: 2048MB RAM
Page File: 593MB used, 3346MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
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DxDiag Notes
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DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: NVIDIA GeForce GTS 450
Manufacturer: NVIDIA
Chip type: GeForce GTS 450
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0DC4&SUBSYS_23601462&REV_A1
Display Memory: 1024.0 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: nv4_disp.dll
Driver Version: 6.14.0012.6658 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 1/7/2011 22:27:00, 6397824 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 1/7/2011 22:27:00, 9888672 bytes
Device Identifier: {D7B71E3E-4E84-11CF-D06D-6C0300C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0DC4
SubSys ID: 0x23601462
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
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Sound Devices
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Description: Realtek HD Audio output
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_14627250&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5605 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 4/17/2008 16:33:26, 4707328 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
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Sound Capture Devices
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Description: Realtek HD Audio Input
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5605 (English)
Driver Attributes: Final Retail
Date and Size: 4/17/2008 16:33:26, 4707328 bytes
Cap Flags: 0x0
Format Flags: 0x0
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DirectMusic
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DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run
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DirectInput Devices
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Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: T.Flight Hotas X
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x044F, 0xB108
FF Driver: n/a
Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31C
FF Driver: n/a
Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31C
FF Driver: n/a
Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31C
FF Driver: n/a
Poll w/ Interrupt: No
Registry: OK
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USB Devices
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+ USB Root Hub
| Vendor/Product ID: 0x10DE, 0x036C
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/13/2008 13:45:37, 59520 bytes
| Driver: usbd.sys, 2/28/2006 07:00:00, 4736 bytes
|
+-+ USB Human Interface Device
| | Vendor/Product ID: 0x044F, 0xB108
| | Location: T.Flight Hotas X
| | Matching Device ID: usb\class_03
| | Service: HidUsb
| | OEMData: 03 00 88 10 0C 00 00 00
| | Driver: hidusb.sys, 4/13/2008 14:45:28, 10368 bytes
| | Driver: hidclass.sys, 4/13/2008 14:45:26, 36864 bytes
| | Driver: hidparse.sys, 4/13/2008 14:45:22, 24960 bytes
| | Driver: hid.dll, 4/13/2008 19:11:54, 20992 bytes
| |
| +-+ HID-compliant game controller
| | | Vendor/Product ID: 0x044F, 0xB108
| | | Matching Device ID: hid_device_system_game
| | | OEMData: 03 00 88 10 0C 00 00 00
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If it was me I would try a clean install of the game. Sounds like your previous one was corrupted. Make sure to disable your AV when you dl the game as that can cause issues.
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Absolutely make sure any anti-virus or security software is disabled when you download and install the full version of the game.
If you rename (do not delete) the games "settings" folder and it magically starts working again, please ZIP that bad folder up and send it to us so we can find out why it happened.
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I'm back.....it was the anti virus.
Thanks Skuzzy :cheers: