Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Tr1gg22 on December 10, 2013, 10:20:15 PM

Title: Internet connection and tip question?
Post by: Tr1gg22 on December 10, 2013, 10:20:15 PM
Internet connection and tip question   Skuzzy said that if u had more than 2 percent of ur cpu usage it causes lots of problems.. Mine goes all the way to 14 and I have noticed lots of problems with rubber bullets and lag..  I have norton 360 and it will not help me get rid of this garbage... I been getting pop ups and all kinds of crap while I surf the web.. I will click a web page and it sends me to another page...   I have spyware or maleware going on and can't find it.. Can anyone help me out please its making this game way to hard..  I am not a computer guru by no means and I just need to get this fixed! If anyone can help ty very much...
Title: Re: Internet connection and tip question?
Post by: JimmyD3 on December 11, 2013, 12:31:16 AM
Trigg, I'm no computer expert by any means, but the first thing I did was get rid of Nortons!  I use AVG and am very pleased with it, they have a free version you can down load. There are others here on the forum that can give you a lot better advice on the other issues, so I'll let them do the talking from here.  :salute and Welcome to Aces High!
Title: Re: Internet connection and tip question?
Post by: ink on December 11, 2013, 02:55:03 AM
malwarebytes antimalware 

http://www.malwarebytes.org/

I believe they have an online checker......

also I like "whats running" to see exactly what is running in the background.

good luck :aok
Title: Re: Internet connection and tip question?
Post by: Copprhed on December 11, 2013, 05:06:44 AM
Ink beat me to malwarebytes, but also you could try Glarys Utlilities, it will get rid of some ad/spyware and clean up registry and temp files
Title: Re: Internet connection and tip question?
Post by: Skuzzy on December 11, 2013, 06:43:38 AM
Norton is useless for ridding or protecting your computer from malware/spyware.  Norton is a virus all on its own and no one should be using it.  It boggles my mind people are still using that malware called Norton.

Others have made some good suggestions.
Title: Re: Internet connection and tip question?
Post by: Bizman on December 11, 2013, 09:43:27 AM
From the Norton family the 360 is the worst nightmare of an antivirus suite I've ever seen! It nags about things it thinks you should do, or does its stuff when you wouldn't want it to. Get rid of it. Unfortunately it often digs its roots very deep inside Windows, making it hard to uninstall totally. Since you seem to have all kinds of nasties in your computer, it would be wise to make a clean install instead of an endless cleaning process not knowing if something were hiding and waiting for an unsuitable moment to contaminate your computer again.

Remember that a clean install will wipe everything you have on the C: drive at least, so make a copy of your valuables such as photos and other things that you can't download or install. Before that you might like to clean up a little bit. Start with CCleaner to get rid of temporary files, then run Eset Online scanner with the following Advanced Options ticked: Potentially unwanted and Potentially harmful. Eset is quite good in finding all kinds of nasties, not only viruses, especially with those two options chosen.

There are ways to clean a computer, but the result is never 100% proof. In your case a total clean reinstall is the best solution, I suppose.
Title: Re: Internet connection and tip question?
Post by: Tr1gg22 on December 11, 2013, 03:46:54 PM
Thanks for all ur replies.. Norton is uninstalled now... I just paid 100 buks for it about a month ago at staples... What a bunch of crooks.. That malwarebytes is workin very well it seems...
Title: Re: Internet connection and tip question?
Post by: ink on December 11, 2013, 04:01:03 PM
Thanks for all ur replies.. Norton is uninstalled now... I just paid 100 buks for it about a month ago at staples... What a bunch of crooks.. That malwarebytes is workin very well it seems...

you might also want to grab "CCleaner" to get rid of programs that start up that are not needed....cleaning out old programs....

there is also a website

http://www.blackviper.com/

excellent source to find a good configuration for your system.....what to shut down and whatnot....

lots of services are running on a default system that don't need to be, this site will help in figuring out what you can shut off.
Title: Re: Internet connection and tip question?
Post by: Tr1gg22 on December 11, 2013, 04:03:44 PM
Ty Ink I have it :aok
Title: Re: Internet connection and tip question?
Post by: JimmyD3 on December 12, 2013, 09:56:41 AM
 :) As I mentioned earlier, lots of help on this forum! :rock
Title: Re: Internet connection and tip question?
Post by: Rich46yo on December 15, 2013, 08:44:20 AM
Ive always used Spybot. Its free and effective and they are always updating.
Title: Re: Internet connection and tip question?
Post by: Bizman on December 15, 2013, 08:53:23 AM
Ive always used Spybot. Its free and effective and they are always updating.

True, but although it is quite effective against spyware and other malware, it isn't actually an anti-virus:
Quote from: http://www.safer-networking.org/features/
Anti virus protection – paid editions of Spybot offer you award-winning antivirus protection

If the free version the only shield against malware in your computer, I wouldn't dare do banking with it. Unless you have tweaked your Windows to something asketic like Skuzzy has done.
Title: Re: Internet connection and tip question?
Post by: guncrasher on December 15, 2013, 11:37:04 AM
Ink beat me to malwarebytes, but also you could try Glarys Utlilities, it will get rid of some ad/spyware and clean up registry and temp files


glary's is known to be a good tool for messing up your registry.  they were also known to install other products even though you had declined for them to be installed.


semp
Title: Re: Internet connection and tip question?
Post by: ink on December 15, 2013, 03:44:18 PM
glary's is known to be a good tool for messing up your registry.  they were also known to install other products even though you had declined for them to be installed.


semp

I have used Glarys for a long time, never had a problem...although it is not used as anti virus or anti anything, its more like CCleaner then anything.
Title: Re: Internet connection and tip question?
Post by: 1Boner on December 15, 2013, 04:24:13 PM
When using Malwarebytes..........check "other tools"..........they have a beta root kit killer that helped me out once.........its free.........
Title: Re: Internet connection and tip question?
Post by: Bizman on December 16, 2013, 10:32:12 AM
When using Malwarebytes..........check "other tools"..........they have a beta root kit killer that helped me out once.........its free.........
Also, when using Malwarebytes', take a look at the Settings tab before scanning: On the General tab check "Terminate IE during threat removal" and on the Scanner Settings tab choose "Show in results list and check for removal" for both PUP's and PUM's in their respective drop down menus. I haven't seen a "Potentially unwanted" thing yet that would do any good for gaming.
Title: Re: Internet connection and tip question?
Post by: bustr on January 06, 2014, 05:58:57 PM
A long time ago my Dell, which came with free Norton on it, I downloaded ESET NOD32 to check it out. NOD32 kept telling me the Norton files were viruses.
Title: Re: Internet connection and tip question?
Post by: Skuzzy on January 07, 2014, 10:15:44 AM
A long time ago my Dell, which came with free Norton on it, I downloaded ESET NOD32 to check it out. NOD32 kept telling me the Norton files were viruses.

Duh,..they are!! :)
Title: Re: Internet connection and tip question?
Post by: -error on January 11, 2014, 03:43:16 AM
Guys, could anything be done to improve pings from Europe? It annoys me as hell seeing constant warps in my sights when I'm on close 6 of the boogie.
Title: Re: Internet connection and tip question?
Post by: Bizman on January 11, 2014, 04:23:35 AM
Guys, could anything be done to improve pings from Europe? It annoys me as hell seeing constant warps in my sights when I'm on close 6 of the boogie.
Actually the ping time itself doesn't cause warping. Everything under 300ms should be playable, if it's stable. You can't do much to improve your ping, since it's mainly dependent on the distance from your location to the server. The only solution would be to move to Texas for best ping times!

As said, stability is the key word when talking about warping. As you might have heard in the news, there's been severe storms both in the USA and in Europe. They have damaged Internet connections here and there, so there's nothing you could do unless you are a network technician doing the repairs.

What you can do is to make sure your own activity isn't causing warping. Warps are instabilities in the net. If your computer and network devices were only handling AH, the network traffic could be described as a straight line (very simplified here!). If your computer checks for updates while you're playing, there will be spikes in that line, causing warps. Not to mention down-and uploading torrents in the background! So take a close look at what your computer is running in the background, shut down everything unnecessary before playing, go through the Settings in every program and disable their automatic updates. If you're like me, wanting to have the anti-virus on while playing, put AH in the exceptions list and do a manual update right before playing. It's unbelievable how often some programs of secondary value would like to check for updates: I can't understand the importance of checking for updates for a multifunction printer or a webcam daily or weekly? Even monthly is overkill and after a year or so there won't even be any updates for the product! Yet they will continue checking, causing traffic in the net. So reduce the amount of background processes and disable their automatic update checks to minimize the potential causes for warping at your end.
Title: Re: Internet connection and tip question?
Post by: Skuzzy on January 11, 2014, 05:55:18 AM
What Bizman said.
Title: Re: Internet connection and tip question?
Post by: -error on January 12, 2014, 06:34:47 AM
Thanks for an explanation.
How can I see if it is my machine to blame? I check 'Net Status' from time to time. And 'variance' graph is hardly discernable from 0.
Title: Re: Internet connection and tip question?
Post by: The Fugitive on January 12, 2014, 07:04:59 AM
Thanks for an explanation.
How can I see if it is my machine to blame? I check 'Net Status' from time to time. And 'variance' graph is hardly discernable from 0.

Download Ping Plotter HERE (http://ftp://www.pingplotter.com/pub/pingplotter/pngplt_1.exe) . It's a free program. Install it and in the top left corner add the address 71.252.137.149 Then using the option set it up to "trace/ping" every second for about 10 minutes.

What it does is ping each server in the line between you and HTC. As it does it list the time in milli-seconds to each "hop". What you want is a steady, almost strait line from top to bottom with no red or yellow sections showing up. The straighter the line with the least amount of change from second to second ( as it pings) is better. I your line is bouncing around like a heart monitor hooked to a guy watching a stripper, then you might have a problem  :devil

The next to the last "hop" will be red with 100% loss because it doesn't return the info so you shouldn't have to worry about that one. If you want more info, take a screen shot and post the picture here and someone will help.
Title: Re: Internet connection and tip question?
Post by: Bizman on January 12, 2014, 07:29:42 AM
Thanks for an explanation.
How can I see if it is my machine to blame? I check 'Net Status' from time to time. And 'variance' graph is hardly discernable from 0.
What Fugitive said.

You can also try some network monitor (20 free ones here: http://www.gfi.com/blog/the-top-20-free-network-monitoring-and-analysis-tools-for-sys-admins/ (http://www.gfi.com/blog/the-top-20-free-network-monitoring-and-analysis-tools-for-sys-admins/)). I haven't used any of them so you'll have to do some research for yourself to find the right tool. Something running in the background creating a log would be a preferable choice. The log would tell if your computer were contacting a certain address too often. If you don't think there's something evil going on, getting rid of the automatic updates might just do the trick.
Title: Re: Internet connection and tip question?
Post by: -error on January 13, 2014, 04:50:49 AM
So, after another bad warps of cons when I got on their 6 i made this shots. Do these look fine?
(http://i43.tinypic.com/2dj9kht.png)
(http://i42.tinypic.com/2n06jrc.jpg)
Title: Re: Internet connection and tip question?
Post by: Skuzzy on January 13, 2014, 06:48:40 AM
That is only ten samples.  Might want to run it longer to gather better stats.
Title: Re: Internet connection and tip question?
Post by: -error on January 13, 2014, 09:47:26 AM
Here pingplotter picture with stats over whole 600 samples displayed
(http://i43.tinypic.com/2dj9kht.jpg)
Title: Re: Internet connection and tip question?
Post by: Skuzzy on January 13, 2014, 12:02:00 PM
That looks pretty good.  When you see warping, does everyone in your view warp, or do just a few planes warp in your view?
Title: Re: Internet connection and tip question?
Post by: ImADot on January 13, 2014, 12:18:32 PM
Both Pingplotter pictures are identical - look at the timestamps at the top of the display (10 Samples Timed: 13.01.2014 0:22:02 - 13.01.2014 0:22:11).
Title: Re: Internet connection and tip question?
Post by: Skuzzy on January 13, 2014, 01:11:16 PM
Good catch.
Title: Re: Internet connection and tip question?
Post by: -error on January 14, 2014, 11:45:00 AM
Sorry, my bad. Attached wrong image
Here's correct one
(http://i40.tinypic.com/520678.png)
Title: Re: Internet connection and tip question?
Post by: Skuzzy on January 14, 2014, 03:39:30 PM
Have you tried power cycling your router?
Title: Re: Internet connection and tip question?
Post by: Zoney on January 14, 2014, 04:13:45 PM
Have you tried power cycling your router?

That sounds dirty..............
Title: Re: Internet connection and tip question?
Post by: -error on January 15, 2014, 06:16:57 AM
Don't you do this to me Skuzzy. :D I work in tech support too  :ahand
Title: Re: Internet connection and tip question?
Post by: guncrasher on January 15, 2014, 12:49:38 PM
Don't you do this to me Skuzzy. :D I work in tech support too  :ahand

wait until the spring when the eastern part of the usa begins to unfreeze.  I have friends that I play wot and they live in montana or some of the other frozen states.  the get disconnected every other game.



semp
Title: Re: Internet connection and tip question?
Post by: ozrocker on January 15, 2014, 05:05:40 PM
Spybot S&D free :aok
Just install, do a scan & update once a week or so.
Do you have pop-ups disabled?



                                                                                                                          :cheers: Oz