Aces High Bulletin Board

General Forums => Hardware and Software => Topic started by: wpeters on January 22, 2014, 07:58:33 PM

Title: USB problems
Post by: wpeters on January 22, 2014, 07:58:33 PM
My computers USB is not recognizing my head phones or joystick
Title: Re: USB problems
Post by: Ack-Ack on January 22, 2014, 08:33:30 PM
Are you using the USB ports on your motherboard or a USB hub?  Do you have any other USB devices that you can test to see if the USB ports on your computer recognize them?

ack-ack
Title: Re: USB problems
Post by: wpeters on January 22, 2014, 08:38:43 PM
Are you using the USB ports on your motherboard or a USB hub?  Do you have any other USB devices that you can test to see if the USB ports on your computer recognize them?

ack-ack
Motherboard    gigabyte board. Mouse works in the slot. But it won't recognize the joystick
Title: Re: USB problems
Post by: wpeters on January 23, 2014, 02:11:10 PM
It looks like they are spiking. Is there some software that will scan the and see if they are actually spiking
Title: Re: USB problems
Post by: Skuzzy on January 23, 2014, 02:14:02 PM
It looks like they are spiking. Is there some software that will scan the and see if they are actually spiking

Aces High shows the raw inputs in parentheses in Options->Controls->Map Controllers.
Title: Re: USB problems
Post by: wpeters on January 23, 2014, 02:55:47 PM
Aces High shows the raw inputs in parentheses in Options->Controls->Map Controllers.
ok joystick is defiantly spiking. What should I do
Title: Re: USB problems
Post by: Ack-Ack on January 23, 2014, 06:53:37 PM
What kid of USB joystick and headset are you using?  Have you installed the drivers for both? 

ack-ack
Title: Re: USB problems
Post by: Skuzzy on January 24, 2014, 06:36:15 AM
In the "Map Controllers" panel, select the spiking axis, check the "Advanced" option.  Use the "Deadband" slider to help mitigate spikes from the axis.  A little goes a long way so try it, test it, and repeat as needed.

Just ward about spiking sticks.  Once they start, they usually will get worse with time.
Title: Re: USB problems
Post by: Brooke on January 24, 2014, 03:06:08 PM
I put my joystick and pedals on a powered USB hub to avoid spikiness.
Title: Re: USB problems
Post by: Skuzzy on January 24, 2014, 03:07:39 PM
That is also a good idea for those high power draw sticks.
Title: Re: USB problems
Post by: wpeters on January 24, 2014, 07:47:14 PM
mine is showning about a 2.5 second delay between me doing something and the plane responding.  IT isnt my internet connection . I have no problem with that when i pulled that up
Title: Re: USB problems
Post by: Skuzzy on January 25, 2014, 06:52:09 AM
Input delays in Aces High have nothing to do with the Internet connection, unless your connection is being spammed from the outside, or you are running downloads from the Internet.

Basically, any input delay is directly related to the computers CPU and how busy it is.  If the computer is running out of any resource (system RAM, video RAM, sound channels...),  it can cause it.  If there is a high CPU usage outside the game, it will cause it.

Start with a DXDIAG output and let's see what resources are available and then we can make suggestions on what the game settings should be like.  While we are at that, take a look at the CPU activity with nothing running on the computer.  Using the "Windows Task Manager" take a look at the CPU usage in the "Processes" tab (lower left corner).  It should almost always be at zero.
Title: Re: USB problems
Post by: wpeters on January 27, 2014, 11:28:59 AM
Input delays in Aces High have nothing to do with the Internet connection, unless your connection is being spammed from the outside, or you are running downloads from the Internet.

Basically, any input delay is directly related to the computers CPU and how busy it is.  If the computer is running out of any resource (system RAM, video RAM, sound channels...),  it can cause it.  If there is a high CPU usage outside the game, it will cause it.

Start with a DXDIAG output and let's see what resources are available and then we can make suggestions on what the game settings should be like.  While we are at that, take a look at the CPU activity with nothing running on the computer.  Using the "Windows Task Manager" take a look at the CPU usage in the "Processes" tab (lower left corner).  It should almost always be at zero.

Ok I am running a i5-3750k  on a gigabyte board. I have 32G of ram
 

Process flickers between 0-1 on the CPU.   On the ram I have around 5%.    The thing acts like the computer is not getting the command.  Then it gets it for a moment before freezing up again
Title: Re: USB problems
Post by: Bizman on January 27, 2014, 12:10:05 PM
Try running Safe mode to eliminate at least some of the software related causes. I doubt AH wouldn't run, but you should be able to use the calibration utility in Windows to see if the response times get better. I'm not sure if all of the essential motherboard drivers work in Safe mode, so the result may not be relevant...

Another approach is to take a spare hard disk and install Windows and AH on it for testing. Will take half a day but will also give solid information about whether it's hardware related or not.
Title: Re: USB problems
Post by: Warmongo on January 27, 2014, 03:21:24 PM
I would also go to Device Manager and check that your USB devices have the correct drivers and are working correctly.
Title: Re: USB problems
Post by: wpeters on January 27, 2014, 03:31:53 PM
I would also go to Device Manager and check that your USB devices have the correct drivers and are working correctly.
.  It shows they have the correct drivers
Title: Re: USB problems
Post by: Ack-Ack on January 27, 2014, 04:41:58 PM
You mentioned using a USB joystick and headset, which ones?

ack-ack
Title: Re: USB problems
Post by: wpeters on January 27, 2014, 04:54:53 PM
LOgitech. All my things are that. I had a saitech 45x hooked up when it first started
Title: Re: USB problems
Post by: wpeters on January 28, 2014, 10:24:21 AM
Could it be my motherboard
Title: Re: USB problems
Post by: Bizman on January 28, 2014, 12:53:18 PM
Could it be my motherboard
Yes, it could, but before trying to RMA it, check with fresh install of Windows. Preferably with a spare HDD if you don't want to backup your current setup. Or just reinstalling on the current disk if you have nothing to save.
Title: Re: USB problems
Post by: wpeters on January 28, 2014, 01:51:44 PM
Yes, it could, but before trying to RMA it, check with fresh install of Windows. Preferably with a spare HDD if you don't want to backup your current setup. Or just reinstalling on the current disk if you have nothing to save.
done and doesn't fix problem
Title: Re: USB problems
Post by: Bizman on January 28, 2014, 02:01:02 PM
If you did a clean install including the motherboard drivers, it definitely looks like the motherboard is faulty. RMA if it's under warranty.
Title: Re: USB problems
Post by: wpeters on January 28, 2014, 02:55:35 PM
If you did a clean install including the motherboard drivers, it definitely looks like the motherboard is faulty. RMA if it's under warranty.
is there someway try a custom install of the drivers by selecting them and reinstalling them manually
Title: Re: USB problems
Post by: Bizman on January 29, 2014, 09:42:11 AM
is there someway try a custom install of the drivers by selecting them and reinstalling them manually
You should be able to do that even from the CD which came with the motherboard. Newest motherboard specific drivers should be available at the manufacturer's website, also downloadable and installable separately.
Title: Re: USB problems
Post by: wpeters on January 29, 2014, 09:58:13 AM
You should be able to do that even from the CD which came with the motherboard. Newest motherboard specific drivers should be available at the manufacturer's website, also downloadable and installable separately.
. Does that allow me to delete the one I have
Title: Re: USB problems
Post by: Bizman on January 29, 2014, 11:50:38 AM
Yes
Title: Re: USB problems
Post by: wpeters on January 29, 2014, 01:58:59 PM
Yes
thanks will try that
Title: Re: USB problems
Post by: Ack-Ack on January 29, 2014, 07:45:07 PM
Motherboard    gigabyte board. Mouse works in the slot. But it won't recognize the joystick

Does your USB mouse work in all of the USB ports on your motherboard?  Before you re-install Windows or RMA your motherboard, let's be sure that the problem is with the USB ports and not your Logitech gear.  We know that your USB mouse works in at least one of the USB ports, which is a good sign since we know at least one USB port is working.

If you have your Logitech joystick and headset plugged in, do they show up under Devices and Printers (In Windows 7 Control Panel> Devices and Printers)?  Does your Logitech joystick require you to calibrate within the Logitech gaming software or through Windows?  If you have your headset plugged in (is it a G930?) and open the Logitech gaming software, is your headset selectable (should be a picture of your headset that you can click on)?

ack-ack
Title: Re: USB problems
Post by: wpeters on January 30, 2014, 11:41:27 AM
Does your USB mouse work in all of the USB ports on your motherboard?  Before you re-install Windows or RMA your motherboard, let's be sure that the problem is with the USB ports and not your Logitech gear.  We know that your USB mouse works in at least one of the USB ports, which is a good sign since we know at least one USB port is working.

If you have your Logitech joystick and headset plugged in, do they show up under Devices and Printers (In Windows 7 Control Panel> Devices and Printers)?  Does your Logitech joystick require you to calibrate within the Logitech gaming software or through Windows?  If you have your headset plugged in (is it a G930?) and open the Logitech gaming software, is your headset selectable (should be a picture of your headset that you can click on)?

ack-ack
  I have  windows 8..  The thing that I keep coming up with is the mouse will freeze also.. Another thing is it says my Nvidia shader or card shader keeps crashingl. Idk know if that is creating the problem
Title: Re: USB problems
Post by: Bizman on January 30, 2014, 11:47:21 AM
Information by the drop... Combined that sounds like a serious hardware issue. Or you have messed up your drivers big time!
Title: Re: USB problems
Post by: wpeters on January 30, 2014, 12:16:37 PM
Information by the drop... Combined that sounds like a serious hardware issue. Or you have messed up your drivers big time!
  The card deal happened for the first time last night soon after I made the vid.  What should I do.

Title: Re: USB problems
Post by: Bizman on January 30, 2014, 12:33:23 PM
Test your equipment. Cross-check with known-good components one at a time. As I have said earlier in this thread, get another hard disk for a clean install with only Windows and AH (and of course all of the necessary drivers!) to check for a software failure. If the new clean install continues to fail in the same manner as the old one, it's definitely hardware. That's when you should start eliminating the potential culprits one by one, preferably on the clean install. Without any external devices plugged, run Memtest+. If it passes several rounds, your RAM should be OK. If it fails, test your RAM one at a time. If they all pass separately but not together, test them all with another PSU.

Or you may want to start the testing with a known-good PSU to see if the problems persist. If they're gone, you've found the culprit. If not, see the above. Multiple devices randomly failing often indicates a power issue.
Title: Re: USB problems
Post by: wpeters on January 30, 2014, 01:28:28 PM
Test your equipment. Cross-check with known-good components one at a time. As I have said earlier in this thread, get another hard disk for a clean install with only Windows and AH (and of course all of the necessary drivers!) to check for a software failure. If the new clean install continues to fail in the same manner as the old one, it's definitely hardware. That's when you should start eliminating the potential culprits one by one, preferably on the clean install. Without any external devices plugged, run Memtest+. If it passes several rounds, your RAM should be OK. If it fails, test your RAM one at a time. If they all pass separately but not together, test them all with another PSU.

Or you may want to start the testing with a known-good PSU to see if the problems persist. If they're gone, you've found the culprit. If not, see the above. Multiple devices randomly failing often indicates a power issue.
  Ok will check that. I have a semi modular 750 watt corsair. Will see if Anything else turns up. How do cross check devices if you dont have any other componets on hand
Title: Re: USB problems
Post by: wpeters on January 30, 2014, 02:07:51 PM
Test your equipment. Cross-check with known-good components one at a time. As I have said earlier in this thread, get another hard disk for a clean install with only Windows and AH (and of course all of the necessary drivers!) to check for a software failure. If the new clean install continues to fail in the same manner as the old one, it's definitely hardware. That's when you should start eliminating the potential culprits one by one, preferably on the clean install. Without any external devices plugged, run Memtest+. If it passes several rounds, your RAM should be OK. If it fails, test your RAM one at a time. If they all pass separately but not together, test them all with another PSU.

Or you may want to start the testing with a known-good PSU to see if the problems persist. If they're gone, you've found the culprit. If not, see the above. Multiple devices randomly failing often indicates a power issue.

Just a after thought. Should I try to take 2 sticks out .  I havew 4 sticks of 8 gb of ram in there.
Title: Re: USB problems
Post by: Bizman on January 31, 2014, 10:33:43 AM
If you mean you'd like to test how your normal routines would work with two sticks, by all means do so. Bear in mind that they work as dual channel, so leave identical sticks in same colour slots. If it works, do the same with the other pair in the same slots. If it works, test the other pair of slots similarly. Run a memory test with each combination, starting with all four installed. If that fails, test with one at a time, then with pairs that passed the test. Windows 7 has a built-in memory testing tool, here's how to: http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html (http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html).
Title: Re: USB problems
Post by: wpeters on January 31, 2014, 01:29:27 PM
If you mean you'd like to test how your normal routines would work with two sticks, by all means do so. Bear in mind that they work as dual channel, so leave identical sticks in same colour slots. If it works, do the same with the other pair in the same slots. If it works, test the other pair of slots similarly. Run a memory test with each combination, starting with all four installed. If that fails, test with one at a time, then with pairs that passed the test. Windows 7 has a built-in memory testing tool, here's how to: http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html (http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html).


Thanks a lot but I am running window
Title: Re: USB problems
Post by: Bizman on January 31, 2014, 03:26:47 PM

Thanks a lot but I am running window
"s 8"?: http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC3222505 (http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC3222505)
"s Vista"?: http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/ (http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/)
"s XP"?: Download the Ultimate Boot CD from here: http://www.ultimatebootcd.com/download.html (http://www.ultimatebootcd.com/download.html), boot from it, choose "memory" and run Memtest86+ (applicable directly for Vista and Seven, too, Eight after changing bios options to legacy or whatever it may be called)
Title: Re: USB problems
Post by: wpeters on February 01, 2014, 05:08:10 PM
"s 8"?: http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC3222505 (http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC3222505)
"s Vista"?: http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/ (http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/)
"s XP"?: Download the Ultimate Boot CD from here: http://www.ultimatebootcd.com/download.html (http://www.ultimatebootcd.com/download.html), boot from it, choose "memory" and run Memtest86+ (applicable directly for Vista and Seven, too, Eight after changing bios options to legacy or whatever it may be called)
. RightyO it is windows 8
Title: Re: USB problems
Post by: wpeters on February 02, 2014, 10:58:55 AM

I am lost. :bhead :bhead It looks like the computer has enough power. Keeps bring up something about Kernel Driver. I guess I might need to get someone to do a remote desk look at it.  When I look at my system information it shows some of the kernel drivers are critical.