Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: fattyrv on January 27, 2014, 09:56:04 AM

Title: Server down?
Post by: fattyrv on January 27, 2014, 09:56:04 AM
Tried to log in this morning all arenas are closed??
Title: Re: Server down?
Post by: Lusche on January 27, 2014, 10:01:45 AM
game & server update in progress
Title: Re: Server down?
Post by: fattyrv on January 27, 2014, 10:02:49 AM
ok thank you
Title: Re: Server down?
Post by: Dead87 on January 27, 2014, 11:30:01 AM
How long are they usually down for when they put a patch out
Title: Re: Server down?
Post by: Skuzzy on January 27, 2014, 12:08:18 PM
A basic patch does is pretty quick as it does not contain new models.  Usually a quick reset and it is done.

This is a new release.  It has an updated model and a new model, along with a lot of fixes.  It requires a bit more arena down time.
Title: Re: Server down?
Post by: Dead87 on January 27, 2014, 12:11:55 PM
ok just making sure...cause everytime i try to connect it says it cant connect to the server...just glad its not on my end :noid
Title: Re: Server down?
Post by: DubiousKB on January 27, 2014, 12:14:03 PM
Is it for the new environment skuzzy? Or is that update still a ways off yet? (I'm salivating at the video still)

 :salute
Keep Up The Good Work Skuzzy & Team!
Title: Re: Server down?
Post by: mthrockmor on January 27, 2014, 12:15:34 PM
Does this mean we are getting the new buffs? And does this update include anything extra like a P-61, Japanese Raiden or Italian Re2005 on the side? Or, the flaming drop tank on the Butcher Birds?

boo
Title: Re: Server down?
Post by: Skuzzy on January 27, 2014, 01:30:49 PM
Here (http://bbs.hitechcreations.com/smf/index.php/topic,358579.0.html) is a list of the changes.

If you are still having troubles connecting to get the patch or connecting after the patch, then reset your firewall.
Title: Re: Server down?
Post by: Dead87 on January 27, 2014, 01:44:03 PM
how do i reset firewall??? and your saying we should be able to connect to servers now?
Title: Re: Server down?
Post by: Skuzzy on January 27, 2014, 01:49:28 PM
how do i reset firewall??? and your saying we should be able to connect to servers now?

Yes, we have been up for hours now.  Follow the instructions, for your firewall, to remove the game from the firewall and then add it back in.

NOTE:  If you are running Norton, or McAfee you might actually have to remove the software (Norton or McAfee) to clear the problem.
Title: Re: Server down?
Post by: Dead87 on January 27, 2014, 01:56:33 PM
Ok i tried that...removed aces high and then reenabled...keeps telling me its unable to connect to host, try to use ALt route, it cant connect, then its says it cant connect to game manager....thanks for update......
 :furious
Title: Re: Server down?
Post by: Dead87 on January 27, 2014, 02:07:02 PM
Also ive restarted my computer, reinstalled aces high....still unable to connect....what gives???
Title: Re: Server down?
Post by: Skuzzy on January 27, 2014, 02:13:17 PM
Was that after the update?  If so, it is a firewall somewhere on your computer or in your router which is blocking the game from getting to the servers.

We have no control over this.

What firewall are you running?  What anti-virus are you running?
Title: Re: Server down?
Post by: Dead87 on January 27, 2014, 02:15:48 PM
All my anti virus is shut off, and just windows firewall....do u think if i reset my router it would fix this??? yes before update i was able to log on no problem...now i cant at all
Title: Re: Server down?
Post by: Skuzzy on January 27, 2014, 02:20:36 PM
What anti-virus are you running?

There is something on your computer blocking the game from the Internet.  It acts like a firewall in that it saw the new executable and instantly blocked it.
Title: Re: Server down?
Post by: Dead87 on January 27, 2014, 02:27:47 PM
all my anti virus is shut down...meaning it doesnt even start up when i turn my computer on.....and windows hasnt informed me of any kind of a problem where its asking for it get passed a firewall...i dont know what the problem is...and if your saying that is NOT on your server end. then im gonna have to request for a refund. The game worked fine before update, you release update, game dont work no more...im trying to find out the problem but so far i cant find it
Title: Re: Server down?
Post by: Dead87 on January 27, 2014, 03:09:40 PM
 :mad: *takes computer over my knee and spanks the hell out of it,

Sorry Skuzzy i guess my computer figured it out...i dont know how it fixed itself or what not....but....*Spanks computer even more*....thats for making me look bad on forums
Title: Re: Server down?
Post by: Skuzzy on January 27, 2014, 03:21:13 PM
LOL,...Just glad you got it all figured out.

By the way.  Next patch it will happen again.