Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Kazan_HB on February 15, 2014, 09:06:53 AM

Title: cannot connect
Post by: Kazan_HB on February 15, 2014, 09:06:53 AM: i had disconnected. Now i cant join to game.
"unable to connect for version checking, please check all firewall setting"
i have checked my setting, all look good.
any idea? :headscratch:
Title: Re: cannot connect
Post by: The Fugitive on February 15, 2014, 09:14:27 AM: Did you run a pingplot? Your connection path may have crapped out.

http://www.pingplotter.com/downloads/pngplt_1.exe

Ping both the web page (http://www.hitechcreations.com/) and the game server (71.252.137.149) The web page only because I think the login is on the same server
Title: Re: cannot connect
Post by: mbailey on February 15, 2014, 09:18:27 AM: This happened to a bunch of us this morning all at the same time.......the infrastructure here in the states has taken a pounding the last week due to winter weather........We were able to get back in in a matter of minutes.
Title: Re: cannot connect
Post by: Kazan_HB on February 17, 2014, 03:56:40 AM: day three without game
Title: Re: cannot connect
Post by: BluBerry on February 17, 2014, 04:20:59 AM: Quote from: Kazan_HB on February 17, 2014, 03:56:40 AM
day three without game

Are the cold sweats and nausea setting in yet? :neener:
Title: Re: cannot connect
Post by: The Fugitive on February 17, 2014, 06:48:20 AM: Quote from: Kazan_HB on February 17, 2014, 03:56:40 AM
day three without game

Have you run pingplotter? With the info from that we could tell whether its an internet problem (no much you can do) or a problem on your end ( many things you can try to fit it).

More info is needed, just saying "it don't work" isn't going to help much..... unless you like having the cold sweats and nausea. :devil
Title: Re: cannot connect
Post by: Skuzzy on February 17, 2014, 07:07:39 AM: Kazan, I need to see what the ping plotter output looks like.
Title: Re: cannot connect
Post by: Kazan_HB on February 17, 2014, 07:34:57 AM: look normal for me
Title: Re: cannot connect
Post by: Skuzzy on February 17, 2014, 11:56:26 AM: You have packet loss at your router, which should never happen.

Not bad enough to cause a connect issue to the servers though. I am out of the office today, but will check the logs on our side to see if there is any other reason why this is happening.
Title: Re: cannot connect
Post by: Rich46yo on February 17, 2014, 02:43:25 PM: Ive had luck with this product, most of all for BF4. They made a port application for AH when i asked them to. http://portforward.com/ My BF4 packet loss got much better.
Title: Re: cannot connect
Post by: Skuzzy on February 18, 2014, 08:51:40 AM: I checked the logs and cannot find any attempts to connect from you, Kazan.

This usually means there is something blocking the connection attempt from your end.
Title: Re: cannot connect
Post by: TequilaChaser on February 18, 2014, 08:58:38 AM: Router crapping out? or Router needs rebooting or might even needs a firmware update?

some might update automatically if you have that toggle setting... if so I suggest people uncheck it.... and only update manually after reading what might be changed or fixed via the firmware update.......

same goes for any updates for computers or web browsers or pc software......

just some thoughts.... if on cable or DSL, reboot your cable or dsl modem wouldn't hurt.....

Good Luck

TC
Title: Re: cannot connect
Post by: Kazan_HB on February 28, 2014, 10:49:54 AM: I had to try everything. Without positive result :bhead
Title: Re: cannot connect
Post by: Skuzzy on February 28, 2014, 10:54:34 AM: Is your ISP port blocking?
Title: Re: cannot connect
Post by: Kazan_HB on February 28, 2014, 01:47:55 PM: Quote from: Skuzzy on February 28, 2014, 10:54:34 AM
Is your ISP port blocking?
any port?
edit: i have enable all ports
Title: Re: cannot connect
Post by: Kazan_HB on March 01, 2014, 12:20:19 PM: i try uninstall and lost all my files sound psd skins all
i think uninstall.exe delete only game files :bhead
I have enough

edit: but game working now