Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Nimrod45 on March 14, 2014, 01:00:37 AM

Title: HELP, can't run AH on my new comp!! Skuzzy!!
Post by: Nimrod45 on March 14, 2014, 01:00:37 AM: This is the detail report when I try to run the game, I tried uninstallingand re-installing and still have the same problem. I don't know what this means so I dont know what to do.

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   aceshigh.exe
  Application Version:   0.0.0.0
  Application Timestamp:   52ebdb08
  Fault Module Name:   aceshigh.exe
  Fault Module Version:   0.0.0.0
  Fault Module Timestamp:   52ebdb08
  Exception Code:   c0000005
  Exception Offset:   001707d3
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   1033
  Additional Information 1:   0a9e
  Additional Information 2:   0a9e372d3b4ad19135b953a78882e 789
  Additional Information 3:   0a9e
  Additional Information 4:   0a9e372d3b4ad19135b953a78882e 789

Here is my system components.

AMD FX-6300 3.5GHz 6-Core

Motherboard Gigabyte GA-990FXA-UD3 ATX AM3+

Memory G.Skill Sniper Series 8GB (2 x 4GB) DDR3-2133

Storage Seagate Barracuda 1TB 3.5" 7200RPM

Video Card Asus Radeon R9 270X 2GB

Case Corsair 200R ATX Mid Tower

Power Supply Seagate 600W

Optical Drive Asus DRW-24B1ST/BLK/B/AS DVD/CD Writer

Operating System Microsoft Windows 7 Home Premium SP1 (OEM) (64-bit)

Please help.
Title: Re: HELP, can't run AH on my new comp!! Skuzzy!!
Post by: Skuzzy on March 14, 2014, 08:34:59 AM: Need a DXDIAG output. Usually it means a driver has not been loaded, for sound card, for instance.
Title: Re: HELP, can't run AH on my new comp!! Skuzzy!!
Post by: Bizman on March 14, 2014, 10:26:30 AM: Your component list makes me think you've built your computer quite recently. Have you installed all of the motherboard drivers?

Don't forget the DxDiag!
Title: Re: HELP, can't run AH on my new comp!! Skuzzy!!
Post by: Nimrod45 on March 14, 2014, 12:12:19 PM: What is a DXDIAG, sorry I am a rookie when it comes to computers.
Title: Re: HELP, can't run AH on my new comp!! Skuzzy!!
Post by: Skuzzy on March 14, 2014, 12:36:14 PM: http://bbs.hitechcreations.com/smf/index.php/topic,71591.msg3215282.html#msg3215282
Title: Re: HELP, can't run AH on my new comp!! Skuzzy!!
Post by: Nimrod45 on March 14, 2014, 02:38:57 PM: K got it!!

I didnt have the driver installed for my video card, LOL. All is well now, thank you for your help!!

Nimrod :salute
Title: Re: HELP, can't run AH on my new comp!! Skuzzy!!
Post by: Bizman on March 14, 2014, 04:03:14 PM: NM. Just in case you or someone else would need this piece of information: The Windows installation will make the Device Manager look mostly alright, but it uses generic drivers for the motherboard components. Motherboards usually include a CD containing dedicated drivers, which may improve performance a lot. Just so you know...
Title: Re: HELP, can't run AH on my new comp!! Skuzzy!!
Post by: Nimrod45 on March 14, 2014, 09:07:26 PM: Yes that was part of my problem, thanks to all the helpfull people here I am up and running and able to provide better sticks with a target of opportunity, LOL!!

See you in the digital sky's!!

Nimrod
Title: Re: HELP, can't run AH on my new comp!! Skuzzy!!
Post by: Drano on March 14, 2014, 09:40:08 PM: Yes! The drivers are kind of important! :D

I'd recommend making your own CD of the newest drivers available for all of your components. Get them from the manufacturer's sites and install those. Generally they'll be improved on the ones that came on the CD in the box they came in.
Title: Re: HELP, can't run AH on my new comp!! Skuzzy!!
Post by: Chilli on March 16, 2014, 03:00:57 PM: Just found a similar problem with new update to Windows 7 64 bit. It was fixed when I removed SweetFx from the program. :salute
Title: Re: HELP, can't run AH on my new comp!! Skuzzy!!
Post by: Chilli on March 17, 2014, 03:06:23 AM: I apologize Nimrod, I hope everything is running for you now. I was searching to see what was causing my game to stop loading after the initial run from the install prompt. It turns out that as the fellas have suggested here, I was missing an obscure driver. For me the fix was not straight forward as I thought it should be.

FIXED:

I downloaded dxwebsetup.exe and ran it. Note: Although I am running Windows 7 64 bit with DirectX 11 version, in order to find the particular driver (to run SweetFx again) this setup runs the DirectX 9C update :D and it worked, giving me the missing file, while keeping my DirectX 11 version intact. :x