Aces High Bulletin Board

General Forums => Hardware and Software => Topic started by: Estes on April 18, 2014, 01:58:07 AM

Title: Help please.
Post by: Estes on April 18, 2014, 01:58:07 AM
Ok, so I was helping a friend build a computer, everything is brand new from newegg but I'm getting a BSOD whenever I play any game. I've looked up the error codes, unchecked automatically restart (I only got it to blue screen once rest of the time it just restarts), updated drivers which is what one of the codes was on about, I've looked at temps under load and everything checks out there. I've got a beefier video card on the way, she is just using her old one currently so I'm hoping that will fix it. I've even tried completely different ram no joy.

At any rate, I've tried everything I can think of and it's still doing it. Any help is greatly appreciated.  :salute

(http://i297.photobucket.com/albums/mm226/Deezcamp/10268680_10154122566340647_8101669372628749564_n_zps9c9ccb80.jpg)
Title: Re: Help please.
Post by: Bizman on April 18, 2014, 02:36:19 AM
A quick search gave this Youtube tutorial: http://www.youtube.com/watch?v=p0BWtwTp9fo (http://www.youtube.com/watch?v=p0BWtwTp9fo)

Another answer by Microsoft gave numerous possible causes for this error, including a bad hard disk or bad hdd cables. If you see any data on bad sectors in the chkdsk report, the hdd is faulty and should be replaced.

You might also like to try some dump reading program such as WhoCrashed: http://www.resplendence.com/whocrashed (http://www.resplendence.com/whocrashed). If the culprit is always the same, you've nailed it. If there's multiple devices causing errors, the culprit is most probably the PSU, although it also might be the motherboard.

If you can't find any defective components, try a clean reinstall.

Happy hunting!

Title: Re: Help please.
Post by: MrRiplEy[H] on April 18, 2014, 03:55:18 AM
Ok, so I was helping a friend build a computer, everything is brand new from newegg but I'm getting a BSOD whenever I play any game. I've looked up the error codes, unchecked automatically restart (I only got it to blue screen once rest of the time it just restarts), updated drivers which is what one of the codes was on about, I've looked at temps under load and everything checks out there. I've got a beefier video card on the way, she is just using her old one currently so I'm hoping that will fix it. I've even tried completely different ram no joy.

At any rate, I've tried everything I can think of and it's still doing it. Any help is greatly appreciated.  :salute

(http://i297.photobucket.com/albums/mm226/Deezcamp/10268680_10154122566340647_8101669372628749564_n_zps9c9ccb80.jpg)

Are you using Windows XP? Your bluescreens may result from your hardware being too new for XP, it's not supported anymore by most hardware makers.
Title: Re: Help please.
Post by: Estes on April 18, 2014, 04:28:08 AM
Are you using Windows XP? Your bluescreens may result from your hardware being too new for XP, it's not supported anymore by most hardware makers.
No, it's running Windows 7 home premium 64 bit. I can't recall the specific model numbers of the parts, I can get that tomorrow though. It's an I5, on an Asus board with 8 gigs of gskill ram, and a Seasonic 750 watt PS.
Title: Re: Help please.
Post by: Drane on April 18, 2014, 07:44:28 AM
What you're experiencing has happened to me a few times while setting up new hardware.

Based on your description this is a fresh install of windows. Here's some things to consider.

It could be hardware failure or motherboard settings (most likely) or both. MB settings on the performance edge for any of your HW (memory, CPU, chipset, HD) can simulate HW failure under stress and possibly corrupt your windows installation.

Look online to see if there are recommendations for settings for your combination of MB, CPU, and memory. Even the default settings may need some tweaking to get some hardware to work under stress.

Hopefully this will help. 

Title: Re: Help please.
Post by: MrRiplEy[H] on April 18, 2014, 08:30:18 AM
No, it's running Windows 7 home premium 64 bit. I can't recall the specific model numbers of the parts, I can get that tomorrow though. It's an I5, on an Asus board with 8 gigs of gskill ram, and a Seasonic 750 watt PS.

Try running memtest. If even a single error occurs then you have a hardware problem.
Title: Re: Help please.
Post by: Skuzzy on April 18, 2014, 09:45:37 AM
When you installed the software, if you do not do it in the correct order, it can manifest stability problems.

1)  Operating system.
2)  Motherboard drivers.
3)  Sound card drivers.
4)  Video card drivers.

If the video card drivers installed a sound card driver, disable it, unless you need audio through the HDMI cable port.

Check the device manager and make sure there are no devices unidentified.  If there are, find the drivers for that device and install it.

If the device manager looks good, go about disable any devices you are not going to use.

Now, install all the Microsoft updates to the operating system.

Next, applications.

That should do it.  If you did that and are still getting a blue screen, you might have a hardware issue.
Title: Re: Help please.
Post by: Estes on April 18, 2014, 12:31:40 PM
Thanks for all the replies, years ago I had the same kind of issue where it would blue screen in a game turned out to be the power supply or motherboard can't recall which. Drane, thanks I'll check into that and make sure any kind of auto over clocking is turned off.

Skuzzy, I installed things in that order unless I missed something. I'll go ahead and just do a fresh install, do the mem check and swap power supplies. Sadly I don't have an extra motherboard for that chipset, so I'll have to send it back if that's the case.
Title: Re: Help please.
Post by: Rich46yo on April 18, 2014, 02:59:52 PM
Just went thru it. Turns out it was either a memory card was not clipped in right or I had them in wrong order on the MB. I changed them up, thinking I had them the way EVGA said to install them, and the BSDs stopped.

The simplest thing to do is reseat your cards and memory. After that check your drivers and software. I agree disable any alternate sound card drivers. Get everything current driver/update wise.

If it only happens when playing a game I wouldnt be surprised if its bad memory or a driver.
Title: Re: Help please.
Post by: Bizman on April 18, 2014, 03:32:07 PM
Just in case: It is a fresh install, isn't it? I mean, you don't have the hard disk with everything installed from a previous compilation, do you? Because if you change all of the hardware around the hard disk, problems are prone to appear. Just making sure.
Title: Re: Help please.
Post by: Estes on April 18, 2014, 04:09:21 PM
Just in case: It is a fresh install, isn't it? I mean, you don't have the hard disk with everything installed from a previous compilation, do you? Because if you change all of the hardware around the hard disk, problems are prone to appear. Just making sure.
That's correct, it's a fresh install. Rich, I'll have her swap the memory around and make sure they are in there good. Also will get the memtest started, if that doesn't work guess I'll do another fresh install and go from there. Thanks for all the help guys.  :salute
Title: Re: Help please.
Post by: Estes on April 19, 2014, 11:57:22 PM
Just an update, swapped the data cable and hard drive and did another fresh install. Still happening so I swapped out the power supply with the old one and it was rock solid. New one is on it's way back to newegg. Thank you everyone for your help, I was really  :bhead lol  :salute
Title: Re: Help please.
Post by: MrRiplEy[H] on April 20, 2014, 02:54:43 AM
Just an update, swapped the data cable and hard drive and did another fresh install. Still happening so I swapped out the power supply with the old one and it was rock solid. New one is on it's way back to newegg. Thank you everyone for your help, I was really  :bhead lol  :salute

So even Seasonic is not bullet proof..  :noid
Title: Re: Help please.
Post by: Bizman on April 20, 2014, 03:14:30 AM
So even Seasonic is not bullet proof..  :noid
Apparently it is also made by humans and probably they make them on Mondays, too. Hadn't it been a brand new Seasonic a failing PSU would have been my best guess for a corrupted fresh install.  :bhead
Title: Re: Help please.
Post by: Estes on April 20, 2014, 04:47:25 PM
Apparently it is also made by humans and probably they make them on Mondays, too. Hadn't it been a brand new Seasonic a failing PSU would have been my best guess for a corrupted fresh install.  :bhead
Yeah, that's what was throwing me off was everything was brand new. That's the first time I've ever had a new piece of hardware that was doa. It happens though.
Title: Re: Help please.
Post by: MrRiplEy[H] on April 21, 2014, 01:29:37 AM
Apparently it is also made by humans and probably they make them on Mondays, too. Hadn't it been a brand new Seasonic a failing PSU would have been my best guess for a corrupted fresh install.  :bhead

It's not only making, the unit had to pass quality control too. I guess someone at the plant thought that the process is much faster if you just slap the sticker to the box instead of wasting time measuring it! :D
Title: Re: Help please.
Post by: Bizman on April 21, 2014, 03:04:13 AM
@Estes It's quite rare to see quality brand hardware being doa, but it can happen. One reason might be that...

@MrRipley ... AFAIK hardware testing in mass production is done by randomly picking an item off the line unless there's reason to suspect a major flaw in the production chain.
Title: Re: Help please.
Post by: MrRiplEy[H] on April 21, 2014, 03:05:28 AM
@MrRipley ... AFAIK hardware testing in mass production is done by randomly picking an item off the line unless there's reason to suspect a major flaw in the production chain.

Dunno, I've seen many 'Q.C. passed' stickers on my PSUs so I assumed they were actually tested.
Title: Re: Help please.
Post by: Bizman on April 21, 2014, 04:09:46 AM
Dunno, I've seen many 'Q.C. passed' stickers on my PSUs so I assumed they were actually tested.
Just out of curiosity I checked my pile of used PSU's: The one I trust least had the most Q.C. stamps on it! You may be right, though, that they actually are tested. The question is then, how intensive the testing is in high volume production. This document: http://www.silabs.com/Support%20Documents/TechnicalDocs/AN700.pdf (http://www.silabs.com/Support%20Documents/TechnicalDocs/AN700.pdf), although not being about PSU's, describes quite thoroughly the level of testing during various phases of manufacturing. Chapter 3.3 on page 10 nails it:
Quote
The hardware design and manufacturing process have already been proven, so the product now just
requires a quick “go/no go” functional test to verify operation.
I wouldn't be surprised if the Q.C. stickers only indicate that random items get tested. Time is money, and plugging each connector of a PSU to a tester would take several minutes. Then again, this page: http://www.cougar-world.com/psu_production.html (http://www.cougar-world.com/psu_production.html) claims that every single PSU is hand tested. Even that won't count out the possibility of human error: In a hurry it's easy to confuse a defective item to a long row of faultless ones. 
Title: Re: Help please.
Post by: Skuzzy on April 21, 2014, 06:15:06 AM
It can be hand tested all it wants.  Damage in shipping does happen.
Title: Re: Help please.
Post by: Bizman on April 21, 2014, 06:29:57 AM
It can be hand tested all it wants.  Damage in shipping does happen.
Now that you've said it, I remember thinking about that option, too. Somehow it just slipped off my mind while typing the previous post - trying to be accurate in a foreign language can sometimes be very time consuming!  :salute