Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: helbent on April 18, 2014, 08:43:48 AM

Title: Failure to launch AH
Post by: helbent on April 18, 2014, 08:43:48 AM

Have re-DLed AH many times as I had computer issues, but everytime I try and open it, I get a pop-up that says aceshigh.exe has stopped working.

Ran a dx-diag and sent it to skuzzy yesterday.

Any ideas?

Title: Re: Failure to launch AH
Post by: helbent on April 18, 2014, 09:24:58 AM

Just heard back from Skuzzy

Native video card driver not installed
Native sound card driver not installed
Mother board drivers not installed


So....how does one reinstall these drivers?

Title: Re: Failure to launch AH
Post by: Skuzzy on April 18, 2014, 09:31:24 AM

Depends on what is in the computer.  Is it an OEM computer (i.e. Dell, HP...)?  Custom made?  Home built?

Title: Re: Failure to launch AH
Post by: helbent on April 18, 2014, 09:36:09 AM

HP

Title: Re: Failure to launch AH
Post by: Skuzzy on April 18, 2014, 09:36:38 AM

You need to contact HP about it then.

Title: Re: Failure to launch AH
Post by: Bizman on April 18, 2014, 09:43:26 AM

Quote from: helbent on April 18, 2014, 09:24:58 AM

Just heard back from Skuzzy

Native video card driver not installed
Native sound card driver not installed
Mother board drivers not installed


So....how does one reinstall these drivers?

HP support site: http://www8.hp.com/us/en/drivers.html (http://www8.hp.com/us/en/drivers.html). Use the product number for exact results, the product name usually gives a gazillion alternatives.

Title: Re: Failure to launch AH
Post by: Skuzzy on April 18, 2014, 09:46:24 AM

Be sure to install the motherboard drivers first!