Aces High Bulletin Board
General Forums => The O' Club => Topic started by: Scherf on July 16, 2014, 05:33:07 PM
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I feel for you 'Murican folks - disconnect guy no doubt trying to save his own neck, but, wow.
https://www.youtube.com/watch?v=q-YzR9WE1TE
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And the guy will most likely still be charged for service for months, charged late fees, sent to collections, etc.
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All they would of had to do was hang up and call back. You will always get someone else and the disco would of went through a lot easier
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And the guy will most likely still be charged for service for months, charged late fees, sent to collections, etc.
That I would believe, though I assume his account will now actually BE disconnected, in stark contrast to the rest of the non-believers.
I half expected the CS guy to ask the customer "Why do you hate America?"
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All they would of had to do was hang up and call back. You will always get someone else and the disco would of went through a lot easier
And the PITA customer service guy would have gotten a pat on the back for retaining a customer. No, this was the proper way to expose their high pressure customer service practices. After all, the call was recorded for quality, right?
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i have called to disconnect from timewarner cable, dsl, directv, verizon, and several others. they always asked me politely why I wanted to cancel and I explained to them why.
in the case of dsl my modem was too old and was paying for 20 for dsl and 25 for a landline. I asked them to give me a free modem, they refused. I told them I could pay less for internet cable and asked to cancel. they called me back 2 days later and offered me a free modem and lower price. I asked them to match internet cable. they refused. I said bye and dont call me again.
in the case of timewarner cable, they were updating equipment and my dvr wouldnt work for about a week while the updated their system. I asked for credit for that week. they refused and asked me to call their customer service. I tried for about 1 hour as the wait line was too long. finally asked to transfer me to their cancellation dept. the very nice lady answer right away. I explained the problem and said there was nothing she could do. since I was asked to pay for cable that I couldnt watch I asked to cancell. she complied.
I called dish network and they came over the next day and installed their satellite. timewarner called me 2 days later and offered me a pretty good deal. I said sorry you already had your chance.
2 years later when my contract was up with dishnetwork, I called and asked to be given the same deal as new customers. they said they couldnt. so I asked to cancelled, they said fine.
I called directv and they came over 2 days later and installed their equipment. then got a call from dishnetwork and asked me what they could do to retain me as a customer. I asked them to match directv price. they wouldnt, I said bye.
2 years later when my contract was up with directv I asked to be given the same price as new customers. they wouldnt. so I cancelled and went back to dishnetwork. directv called me back a few days later and offered me the same price as dishnetwork. I told them it was too late. I wasnt gonna stay home for another 2 days just to disconnect dish and get back directv with all new equipment.
I still have timewarner internet, everytime their "6 month only offer" expires and they up my price I threaten to cancel. they will always go back to 30 bucks a month for their almost top speed.
they thing is threaten to quit and call back several times and try to see if they will give you a better deal. if they dont they quit and go with whoever gives you the better equipment/speed for your money. and make sure you follow thru. I have quit timewarner cable twice when they have refused to lower their price and I always have gotten a call a day or two later giving me a better deal. I lose nothign by not having internet for a day or two given them a chance to call back with a "deal" they "didnt have before".
always give them an ultimatum and then wait for them to call you back. most will call you and give you a better deal once they lose you as a customer except for verizon.
semp
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I just canceled my DSL line. Two line e-mail and it was done.
I switched to LTE/4G. I would never believe this but I'm actually more satisfied with the 4G connection. I get 80/30 Mbit speed and 15ms lower ping times compared to my old DSL line. WOT and BF3 (only games I currently play) and my wifes second life work excellent.
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The wife works at Comcast. She tells me that this guy would have been let go on the spot had a senior rep overheard that exchange. His conduct was completely against everything Comcast expects from it's people when handling consumers' problems.....Buy or Die means BUY OR DIE. It's not just a suggestion.
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I had Rogers for cable and inet, and Bell for the phone. Rogers offered my a deal if I would switch the phone to them. Said OK
Bell is continually phoning and sending snail mail despite telling them I am not interested. Contact Rogers telling them Bell is after me to switch to Bell. Rogers gives me a new deal. :aok