Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: jollyFE on September 29, 2014, 04:12:14 PM

Title: Game freezes on startup after driver re-installation
Post by: jollyFE on September 29, 2014, 04:12:14 PM
Got a weird one here.  My X-52 Pro wouldn't be recognized in game so I figured that a driver must have gotten corrupted.....easy fix or so I thought.  I went to Saitek and downloaded the appropriate driver and installed it.  This took forever...like an hour for it to finish (which it never did)...in fact my pc locked up so I had to restart.  If I leave my stick plugged in to the USB port(powered hub), the pc wont progress past the password entry screen when windows starts.  I unplug the stick and restart the pc and everything starts fine.  I plug the stick in and windows says it's installed the drivers and I try to start AH...gets to the online arena selection phase and stops responding.   I know I have deeper issues but I just want to fly.

thanks

Tim
Title: Re: Game freezes on startup after driver re-installation
Post by: Skuzzy on September 29, 2014, 04:28:53 PM
First of all, you did not need to install anything from Saitek.  If you did, then get rid of it.

Something is not acting right with your computer.  I do not have enough information to make a guess at what it could be.

I need to see a [bcomplete[/b] DXDIAG output.  That might help.
Title: Re: Game freezes on startup after driver re-installation
Post by: jollyFE on September 29, 2014, 05:17:42 PM
heres the dxdiag
Title: Re: Game freezes on startup after driver re-installation
Post by: Skuzzy on September 29, 2014, 05:49:56 PM
You have two NVidia GTX 760 cards in the system?

What power supply is in the computer?
Title: Re: Game freezes on startup after driver re-installation
Post by: jollyFE on September 29, 2014, 06:03:44 PM
1 card 2 monitors
Title: Re: Game freezes on startup after driver re-installation
Post by: Skuzzy on September 29, 2014, 06:05:12 PM
There are two instances of the card showing up in the DXDIAG output.  That usually means there are two drivers installed, unless NVidia is actually registering the driver for each monitor, which would be very odd.
Title: Re: Game freezes on startup after driver re-installation
Post by: jollyFE on September 29, 2014, 06:07:33 PM
not sure on the power supply...its a big one though
Title: Re: Game freezes on startup after driver re-installation
Post by: jollyFE on September 29, 2014, 06:15:04 PM
Weird, how would I get rid of the duplicate vid driver?
Title: Re: Game freezes on startup after driver re-installation
Post by: Skuzzy on September 29, 2014, 06:33:09 PM
Purge the system of the drivers, then let Windows install the VGA driver and then install the NVidia driver again.

Or, remove the other monitor and run DXDIAG again and view the text file to see if there is still a double entry.
Title: Re: Game freezes on startup after driver re-installation
Post by: jollyFE on September 29, 2014, 06:47:57 PM
unhooked the other monitor
Title: Re: Game freezes on startup after driver re-installation
Post by: guncrasher on September 30, 2014, 01:08:06 AM
I had a problem with a couple of updates before.  when something got installed in windows and my x-52 throttle stopped working.  not sure what madcatz did to their driver but somehow my windows got messed up.  when I switched to the x-55 rhino the throttle would be recognized either.  I had to do a clean reinstall of windows and then both my x-52 and x-55 throttle started working.

I still have my old hd and when I hook it up it still wont recognize my x55 throttle.


semp
Title: Re: Game freezes on startup after driver re-installation
Post by: jollyFE on September 30, 2014, 06:29:50 AM
So if I read Skuzzy right, I can not install any Saitek drivers and the X52 should work fine?...How would I remove all the Saitek drivers.
Title: Re: Game freezes on startup after driver re-installation
Post by: Skuzzy on September 30, 2014, 06:54:48 AM
Is there not an Add/Remove feature in the Control Panel/Programs and Features for the Saitek software in Windows?
Title: Re: Game freezes on startup after driver re-installation
Post by: jollyFE on September 30, 2014, 07:02:30 AM
Nothing in the add remove programs says Saitek, does that mean that I have gotten rid of all of it, or are there things left in the registry?
Title: Re: Game freezes on startup after driver re-installation
Post by: Skuzzy on September 30, 2014, 07:15:15 AM
It might be madcatz.  Yes, there could be things remaining in the registry.
Title: Re: Game freezes on startup after driver re-installation
Post by: FLS on September 30, 2014, 11:55:40 AM
Nothing in the add remove programs says Saitek, does that mean that I have gotten rid of all of it, or are there things left in the registry?

You can sort the program list by the "installed on" date to make it easier to find.
Title: Re: Game freezes on startup after driver re-installation
Post by: Skuzzy on September 30, 2014, 11:58:17 AM
The more I read this the more it sounds like power supply.
Title: Re: Game freezes on startup after driver re-installation
Post by: morfiend on September 30, 2014, 01:16:04 PM
Jolly,

  Open a side panel and take a look at the PSU!  you should be able to see the manufactor and also see the power outputs to the different lines.  This might help.


  Does the game still hang on you if you only have 1 monitor connected?


Windows did a large update in early sept. and it has caused all kinds of issues,my machine will sometimes see the proper monitor and all is fine and other days I boot my machine and it reverts to plugnplay,this changes the resolution from 1920x1080 to 1600x1200 and changes the refresh rate from 60 hz to 75hz.  Easy enough to fix but I never had this issue before that blasted update.


     :salute
Title: Re: Game freezes on startup after driver re-installation
Post by: Bizman on September 30, 2014, 01:25:12 PM
Speaking about early september updates, check if you have installed and remove the updates mentioned in this article: http://www.zdnet.com/microsoft-pulls-updates-recommends-uninstall-7000032678/

M$ recommended uninstalling them even if you had no problems with them. There's improved versions of them available now, they should be safe to install.
Title: Re: Game freezes on startup after driver re-installation
Post by: Skuzzy on September 30, 2014, 01:31:04 PM
That is why you always wait one month before installing updates from Microsoft.
Title: Re: Game freezes on startup after driver re-installation
Post by: morfiend on September 30, 2014, 03:22:51 PM
That is why you always wait one month before installing updates from Microsoft.


 Normally I dont do updates on my game machine but when windows told me I had something like 17 updates to do and this large new one came up I fell for it! :furious

 Serves me right though as I didnt bother to read all the updates and just click ok ...

     Never again!


   :salute
Title: Re: Game freezes on startup after driver re-installation
Post by: jollyFE on September 30, 2014, 04:31:24 PM
I'll look at the updates, could the power supply not be putting out enough power?  I will look inside.  AH won't even start now, after launch, it just hangs and say ah is not responding.
Title: Re: Game freezes on startup after driver re-installation
Post by: jollyFE on September 30, 2014, 04:45:35 PM
Did some poking around and found the power supply is an Extreme Gear 800 w psu.  Looks like folks have had some problems with those.  Would a power supply cause bsod's and usb devices to flake out?
Title: Re: Game freezes on startup after driver re-installation
Post by: The Fugitive on September 30, 2014, 04:49:31 PM
Yes it would. Low power does all kinds of crazy stuff.
Title: Re: Game freezes on startup after driver re-installation
Post by: jollyFE on September 30, 2014, 05:00:37 PM
great
Title: Re: Game freezes on startup after driver re-installation
Post by: jollyFE on September 30, 2014, 05:21:35 PM
Went in and removed those updates that zdnet suggested, tried to run AH.  With the stick unplugged the game would freeze when the progress bar window labeled pre cache appeared.  Tried plugging the stick in and the game would freeze after I selected online arenas.  I thought perhaps something in the game files was missing or corrupted so I uninstalled AH and re downloaded IT.  When I try to install the game it keeps giving me the error
---------------------------
Aces High Game Installer
---------------------------
Error opening file for writing:
C:\Hitech Creations\Aces High\D3DX9_40.dll
Click Abort to stop the installation,
Retry to try again, or
Ignore to skip this file.
---------------------------
Abort   Retry   Ignore   
---------------------------
Title: Re: Game freezes on startup after driver re-installation
Post by: Chalenge on September 30, 2014, 06:47:14 PM
Jolly, did you install SweetFX previously?
Title: Re: Game freezes on startup after driver re-installation
Post by: FLS on September 30, 2014, 07:22:22 PM
Are you seeing any problems when the stick is not plugged in and you are not trying to install or run AH?
Title: Re: Game freezes on startup after driver re-installation
Post by: jollyFE on September 30, 2014, 08:33:58 PM
What's sweetFX, and it's been having random bsod's for a while.
Title: Re: Game freezes on startup after driver re-installation
Post by: Bizman on October 01, 2014, 05:51:16 AM
What's sweetFX
If you have to ask, you don't have it. It's a third party graphics enhancer.

Quote
and it's been having random bsod's for a while.
That might be due to your PSU failing. Run a couple of Windows tests: Error checking http://windows.microsoft.com/en-us/windows-vista/check-your-hard-disk-for-errors (http://windows.microsoft.com/en-us/windows-vista/check-your-hard-disk-for-errors) and System File Check http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html (http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html) option two.
Title: Re: Game freezes on startup after driver re-installation
Post by: Chalenge on October 01, 2014, 08:31:06 PM
SweetFX is the graphics shader  and configurator that has been making the rounds lately. It can enhance the appearance of games like Aces High. The most recent NVidia driver update broke something and required either a reinstall of SweetFX, or completely removing it and AH and starting over. The precise message the OP posted is the result of the Nvidia update on top of at least some SweetFX installs, although there are other reasons it might show up. Either way, the timing made me suspect that it is the update that might have caused the problem.

Sorry for the interruption.
Title: Re: Game freezes on startup after driver re-installation
Post by: jollyFE on October 02, 2014, 05:51:45 AM
Did both the checks that were suggested, still cant install AH.  Should I try to download it again?
Title: Re: Game freezes on startup after driver re-installation
Post by: Skuzzy on October 02, 2014, 09:00:56 AM
If it is the power supply, there is nothing in software that is going to fix it.
Title: Re: Game freezes on startup after driver re-installation
Post by: Bizman on October 02, 2014, 09:22:44 AM
If it is the power supply, there is nothing in software that is going to fix it.
Oh, I forgot to mention to change the PSU prior the testing. My bad.

Have you also checked if you have the bad updates installed mentioned earlier in this thread?
Title: Re: Game freezes on startup after driver re-installation
Post by: jollyFE on October 02, 2014, 03:36:58 PM
Ok, I'll have to order one......any suggestions.

I did delete the updates that were mentioned.
Title: Re: Game freezes on startup after driver re-installation
Post by: Skuzzy on October 02, 2014, 04:41:01 PM
It is a shame you do not have one to try.  It is a crap shoot guessing what can cause these kinds of problems, at best.
Title: Re: Game freezes on startup after driver re-installation
Post by: jollyFE on October 02, 2014, 04:47:45 PM
How about the install error? Should I download it again?
Title: Re: Game freezes on startup after driver re-installation
Post by: Skuzzy on October 02, 2014, 05:19:55 PM
Manually remove the entire directory.  That should take care of it.  If it does not, then you have some other issues going on.  Possibly some anti-xxxx software interfering.

It could also be Windows has gotten so out of whack it does not realize the file is no longer being used.  Or it is being used by another program (spyware, malware, virus....).
Title: Re: Game freezes on startup after driver re-installation
Post by: jollyFE on October 02, 2014, 06:22:14 PM
Ok, thanks