Aces High Bulletin Board
General Forums => Hardware and Software => Topic started by: SJ001 on January 10, 2015, 11:39:08 AM
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Hi guys, I am a returning player, trying to get back into it.
I have a problem that I have searched through the forums and cant find an answer.
AH freezes when I click 'Quit' in the game and sometimes I get a random error "AH has stopped working etc." when I start the game.
Ive never had this before in previous years... Any ideas?
Here is my DXDiag www.steviejack.net/dxdiag.txt (http://www.steviejack.net/dxdiag.txt)
I have 4 monitors and run AH on 3 of them but I have tried running a single monitor and it still occurs so that's not it.
Any help is appreciated
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Ok, oddly enough I just seen the loading message "you can press Alt+F4 to instantly quit"...
I knew about Alt + F4 but haven't tried till now and it works, exits game just fine.
I guess I'll use this method each time until another solution comes along.
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At least it's not because of an underpowered computer!
I'm not an expert in reading dxdiag outputs, but I think that your pagefile usage was quite high. How many background processes do you have running?
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Thanks for the reply, I try to kill anything I don't need but there's about 30 processes running, 10 to 15 are for hardware like mouse, keyboard and evga precision for auto fan control. I have Malware bytes and Norton running but I have also turn them off briefly to test and it still occurs. I should have enough mem to handle almost anything.
To add, I just flew for about an hour and had a freeze in mid air, I could still hear the engine sound but nothing else, I couldn't kill the process either, very weird, I had to reboot.
Puzzled...
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I just ran DXDiag after a boot without running any DX applications like AH, Page File: 4152MB used, 44942MB available, before it was 5150MB and that was after running AH. I have the paging file size fixed to 16384MB, this is based on the 32GB ram.
I'll run Performance Monitor and keep an eye open.
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You said the "N" word ", Norton's, I feel dirty just typing it. On some systems Nortons is worst than a virus all by its self. A freeze could happen as Nortons checks a file to decide whether to infect.... err I mean pass it as ok :devil
Try running for a bit with out Nortons running. This will be very difficult to do as getting Nortons to stop running, even hidden in the background is tough to do.
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30 processes is OK for Win7, over 4000 MB in page file not. The "N" word... or worse: is it possible that you have remains of some other antivirus competing with norton?
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I temporally disabled the machines virtual memory and the problem persists also DXDiag still reports 3655MB page file, not sure I understand that.
Ive reset virtual memory to 512 - 1024, I don't know if i want to think this is a page file size issue, I think it shows a large page file simply because of the size of ram, unsure though.
Anyway, it isn't a huge deal now that I use Alt + F4 to exit the game, Ive only had one in flight freeze so far, maybe that will not repeat, if it does I'll report back.
Thanks
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Oh please the guy has 32 gig of ram and you worry about the amount of processes he runs? And virtual memory? Windows allocates a share of swap automatically based on the amount of ram in the machine, that's why the pagefile is so large. It may never get used with that amount of ram - it doesn't matter if it's large or small and most certainly messing with it will only result in more problems.
Has AH been production tested with 32 gigabytes of ram? That is one possible cause of problems. It's not unheard of to run into bugs at large memory addresses. So try removing half of your ram and see if the crashing continues.
Another possible source of trouble is you're running SLI. As we know, AH is not horribly compatible with SLI and Nvidia has had its share of driver problems. Try running SLI disabled to see if the crashes continue.
Third possible problem is the SLI settings - I noticed that card 1 had a native resolution of 1080p but the other 1600x1200. I don't know if this is normal when running SLI. You would think the resolutions should match if the cards are connected.
To the OP: Do not start to disable _anything_ especially the virtual memory. You can set the memory size to a fixed 4 gigs if you want for example but do not disable it. Some programs may crash without the pagefile even if you have loads of ram and you don't want that unnecessary problem for yourself. Especially when there's zero to no benefit in speed disabling it.
All in all the problems are most likely caused by the Norton antivirus. It is not (I repeat not) enough to just 'turn it off'. Norton has to be completely uninstalled using the special uninstaller found on the Norton website https://support.norton.com/sp/en/en/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us . Untill you do that, the system hooks and background processes Norton uses are still in place and cause system instability.
This affects anyone who ever accidentally or not, installed Norton on their computers.
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Sorry, Rip. As I said, I'm no expert in reading dxdiag outputs.
The reason I mentioned the pagefile was not how big it was, I was wondering how much of it was in use. Page File: 5150MB used, 43943MB available
With 32 GB RAM the pagefile usage should be quite modest even with Windows using it no matter how much RAM is installed.
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Sorry, Rip. As I said, I'm no expert in reading dxdiag outputs.
The reason I mentioned the pagefile was not how big it was, I was wondering how much of it was in use. With 32 GB RAM the pagefile usage should be quite modest even with Windows using it no matter how much RAM is installed.
The pagefile is not used just because the system runs out of ram. Data is flushed there in certain situations, depending on how programs are coded. So I wouldn't worry about the pagefile usage.
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Not likely to be SLI if he has more than a single monitor either way.
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Hi Guys, I have only 1 single video Card, its an Nvidia 780Ti with 4 inputs, three 27" screens (5760x1080) and a 4th screen to monitor Team Speak, card Temps etc... the 4th monitor is the 1600x1200. I have disabled PhysX and only used one 27" screen, Ive also used all default settings in the cards control panel, the problem persists.
I know a lot of people hate Norton, but I have trusted it for years and never had trouble except when i had a slow PC, I run many apps and games and never once had Norton caused an issue. If it is causing an issue now I'll live with it, with respect, I am not putting my PC at risk to be able to click the quit button, I have read about common problems that Norton may cause with games, firewall configuration, high processor usage and being a resource hog, I have no issue with any of these, if there is something more specific I am open to ideas.
I like the idea of removing some ram but not sure I want to go that far either, but I may the next time I clean my machine. if it is a ram issue I wonder what process Alt + F4 is bypassing, or for that matter why Norton would treat it any different.
It could be skipping an AH clean up process while closing, I didn't see any red flags with Resource Monitor or Performance Monitor.
To recap...
1) I get an error that AH has stopped working when starting AH about 1 in 10 starts (When clicking OK to enter selected arena).
2) I have never successfully clicked 'Quit' and it not freeze up (Alt + F4 works fine though).
3) I had only 1 single in flight game freeze where I had to reboot, couldn't (Alt + Ctrl + Delete) or anything, had to power off.
Thanks for the help!
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The best thing you can do is peruse through the system logs and sort out what Windows is trying to tell you. Windows is pretty good about telling you which processes are slow to start, and slow to close, but you do have to do a little detective work sometimes. It is worth a looking into and a good spit polish to get it sorted out before it leads to bigger issues.
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The pagefile is not used just because the system runs out of ram. Data is flushed there in certain situations, depending on how programs are coded. So I wouldn't worry about the pagefile usage.
Thanks, I stand corrected. As a matter of fact I just took a look at my pagefile after viewing a couple of hours Youtube videos and noticed that mine had gone up to 2.5 GB. Apparently something that only can be cured by a reboot - which I still believe is a good thing to do before starting a gaming session.
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The event viewer is a good idea... I found this after a game start up freeze, no logs for when shutting down the game and it freezes.
Faulting application name: aceshigh.exe, version: 0.0.0.0, time stamp: 0x52ebdb08
Faulting module name: aceshigh.exe, version: 0.0.0.0, time stamp: 0x52ebdb08
Exception code: 0xc0000005
Fault offset: 0x0016f315
Faulting process id: 0x17f0
Faulting application start time: 0x01d02ddd8e4c66ee
Faulting application path: C:\Hitech Creations\Aces High\aceshigh.exe
Faulting module path: C:\Hitech Creations\Aces High\aceshigh.exe
Report Id: 2d5e055b-99d1-11e4-9b99-3085a99a8944
Also I did remove 16GB ram, and the problem persists.
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It looks like you are using the Corsair Vengeance headset while your onboard audio is still active? That could be a problem, too.
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It looks like you are using the Corsair Vengeance headset while your onboard audio is still active? That could be a problem, too.
Yes sound related crashes have been common on AH.
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Thanks, it was worth a try, I disabled the driver and only had the headset active, problem persisted, then changed AH sound devices to exclusive headset instead of primary device, problem persists. And just for testing I unplugged the X52Pro and the problem continues to occur.
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I believe what that error code is attempting to alert you to is that the area of memory that Aces High is trying to address is already in use by another program. This is partly a guess, as I am no expert at dissecting this warnings even after working through a hundred or so. Windows should be aware of where Aces High can and can't use memory. So, what I see is a need to either troubleshoot every possible driver issue, registry conflict, , and BIOS setting, OR reinstall Windows from the beginning. You can also try repairing in place, or updating in place if you choose. If it were me, I would wait to hear from Skuzzy or a few of the other hardware guys on their suggestions, but I don't think you are in for an easy time finding a solution.
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Yes, I could use a system oil change but that's a lot of work at the moment, its beautiful while in game (screen shot below), just starting and exiting is the only issue, it's never froze in flight again. I'm done searching for an answer today, got to fly.
http://www.steviejack.net/ahscnsht.png (http://www.steviejack.net/ahscnsht.png)
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Run memtest to check the ram. At least 4 runs.
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4 passes, no problems found.
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Found I was having the same problem, redownloaded and installed game. Will report results back
Same error message in event logs even.
Wurz
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Norton cannot be disabled. All it does when you disable it, is turn off the reporting of issues. Due to how Norton works, it cannot ever be disabled completely. There will always be some time when Norton WILL impact any given application.
It is the worst thing you can do to your computer, next up would be McAfee. The only way to be sure if Norton is the problem is to remove it from the computer. This includes using the tool Symantec supplies to actually undo the damage done when Norton was installed.
That said, make sure you have all the correct sound devices selected in the Options->Game Sounds panels. When there is more that one sound device, the game makes it best *guess* at what to use for the defaults.
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Norton cannot be disabled. All it does when you disable it, is turn off the reporting of issues. Due to how Norton works, it cannot ever be disabled completely. There will always be some time when Norton WILL impact any given application.
It is the worst thing you can do to your computer, next up would be McAfee. The only way to be sure if Norton is the problem is to remove it from the computer. This includes using the tool Symantec supplies to actually undo the damage done when Norton was installed.
That said, make sure you have all the correct sound devices selected in the Options->Game Sounds panels. When there is more that one sound device, the game makes it best *guess* at what to use for the defaults.
I already even provided the uninstaller link. He would be far better off switching to Nod32 for example.
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I already even provided the uninstaller link. He would be far better off switching to Nod32 for example.
I agree. ESET makes the most gamer friendly anti-xxxx software on the market.
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So far, so good. No hangs on starting game, no hangs on leaving game. Not been on much however, will update once scenario is done today.
Wurz
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So far, so good. No hangs on starting game, no hangs on leaving game. Not been on much however, will update once scenario is done today.
Wurz
So it was some sort of game file corruption?
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Not sure yet Mr R, if it was, might have been something I did, or something got corrupt on the d/l - lots of possibilities (my internet isnt particularly good, but I'm out in the boonies, so I'll take what I can get).
Not running anything norton just for info (or macafee either) - so cant point to that as a possible cause either.
Wurz
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Flew the whole scenario, no pauses, stutters, game exited cleanly - good to go.
Checked event logs, no more instances of that error either (didnt expect there to be, but wanted to check in case I missed something)
Wurz
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Hey Wurz,
Did you do a clean install or just reinstall over AH? I have tried to reinstall over the existing AH but am still experiencing the problem.
If i have to do a clean instal what files can I back up to save the time of setting everything back up?
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Did a reinstall over the game - if your going to do a clean install, save your settings, sounds, skins, sights etc first - then once installed, put them back where you found them (saves a lot of time regrabbing skins, resetting controllers etc)
Wurz
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Ok, thanks!
Glad you got yours fixed
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Not 100% sure it is fixed to be honest - could be that whatever causes the problem didnt occur in the scenario. Guess I'll find out tomorrow in the mains - assuming I get my honey do list done.
Good luck SJ, hope you get it sorted fella.
Wurz
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Thanks Wurz,
I saved my settings, skins etc… and did a clean install, and this did not help.
I also thought about what I am running now that I didn’t in the past years, EVGA PrecisionX 16 is a program I use to monitor my video cards temps etc... I’m sure some of you know about this program.
I turned EVGA PrecisionX 16 off and the game exited fine, so now I am on to something.
After playing with several settings it seemed to be the ‘Hardware Polling Period’ I had it set to 1000ms, after setting it to 2000ms AH exits some of the time but still hangs most times.
A setting of 5000ms seems to work better but still having issues, after searching is seems a lot of others are having issues with the latest version of EVGA PrecisionX 16 after version 4.2.1.
Without PrecisionX running the game runs flawlessly, never once had an issue.
However, I do not want to run without PrecisionX in fear of overheating my card, the Auto fan control keeps it right at 70c, when polling is increased the temps are not checked as often.
But at least I have some clue where to look for answers.
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Does anyone here use MSI Afterburner? This may be my solution.
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A quick update, running MSI Afterburner I have no issues at all, opened and closed the game a dozen times, even after short flights, and no game startup crash.
MSI Afterburner looks and acts a lot like PecisionX except for the interface skins, I hope I am fixed for the long haul, if I have another hang I'll report back.
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Good to hear, nice job SJ.
See ya up.
Wurz
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I wanted to resubscribe after a long time again and decided to test my stick before subscribing. The stick worked fine but AH crashed every time I tried to use the hat switch for views.
I've never run into this kind of problem with AH before.
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That dont make any sense. you got your controllers plugged directly into the usb on the computer, or on a hub? If you use the keypad, does it still crash?
Wurz
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That dont make any sense. you got your controllers plugged directly into the usb on the computer, or on a hub? If you use the keypad, does it still crash?
Wurz
Yes it crashes just by switching pad views. If I use mouse to zoom around, no problem. I think it must be graphics driver related.
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Could be - tried replicating this, no luck. When viewing films I get a distinct pause when switching views using the keypad (I use trackir, so I dont have views mapped on my joystick at all) but no crash.
If you have an extra monitor, maybe you could run process monitor (gives a more win 8 sorta view in task manager) and see if there is anything interfering or bogging down - has to be on your machine, otherwise the boards would be swamped with complaints about this one.
Anything in the event viewer that could prove helpful?
Wurz
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Could be - tried replicating this, no luck. When viewing films I get a distinct pause when switching views using the keypad (I use trackir, so I dont have views mapped on my joystick at all) but no crash.
If you have an extra monitor, maybe you could run process monitor (gives a more win 8 sorta view in task manager) and see if there is anything interfering or bogging down - has to be on your machine, otherwise the boards would be swamped with complaints about this one.
Anything in the event viewer that could prove helpful?
Wurz
I haven't given it further thought, getting AH to work is not my nr 1 priority. Other games work fine. I plan to update my gaming box in the near future and probably the problem will go away.