Aces High Bulletin Board

Help and Support Forums => Help and Training => Topic started by: GhostCDB on March 02, 2015, 04:30:20 PM

Title: Cant Login
Post by: GhostCDB on March 02, 2015, 04:30:20 PM

Where the ping should show up when choosing an arena, there are three dashes.
When I enter an arena I am immediately disconnected.
Anyone else having this issue?

Title: Re: Cant Login
Post by: Skuzzy on March 02, 2015, 04:34:07 PM

If you are getting instantly disconnected before you see the tower, then it could be a number of things.

1)  Run PingPlotter to the server and see if there is an issue between your computer and the server.
2)  Make sure you do not have AVG/Avast/Norton/McAfee enabled as they can cause this as well.
3)  If your computer is taking too long to get connected, then the server will give up and close the connection.

Those are the main reasons.  There are many more, but let's start there.

Title: Re: Cant Login
Post by: GhostCDB on March 02, 2015, 04:34:51 PM

I don't have any of those firewalls, I do have Comodo.
This has never been a problem till today though.

What is ping plotter

Title: Re: Cant Login
Post by: glzsqd on March 02, 2015, 04:36:55 PM

(http://i1172.photobucket.com/albums/r561/folanjohnp1/loveplug_zps93dd]877f.png)

Images leaked from Hitech offices. I think its time for a game of clue, Who got frisky without the battery back up  :D :D :D

Title: Re: Cant Login
Post by: GhostCDB on March 02, 2015, 04:38:22 PM

Are you trying to get removed Glzz  :rolleyes:

Title: Re: Cant Login
Post by: glzsqd on March 02, 2015, 04:45:02 PM

Quote from: GhostCDB on March 02, 2015, 04:38:22 PM

Are you trying to get removed Glzz  :rolleyes:

Wouldn't be the first time someone tripped over a power cable

Title: Re: Cant Login
Post by: GhostCDB on March 02, 2015, 04:47:26 PM

It says I have 100% packet loss  :headscratch:

Title: Re: Cant Login
Post by: glzsqd on March 02, 2015, 04:54:55 PM

Are you on the same network you usually play on? I can't get on when I try and log in on a WiFi network, but it seems fine with my work network(I don't play when im at work lol)

Title: Re: Cant Login
Post by: FLS on March 02, 2015, 10:11:34 PM

Quote from: GhostCDB on March 02, 2015, 04:47:26 PM

It says I have 100% packet loss  :headscratch:

Let ping plotter run for a few minutes then take a screenshot and post it. It's normal to have 100% loss after you get to DLLSTX.

Title: Re: Cant Login
Post by: GhostCDB on March 04, 2015, 01:34:23 PM

I just got home in GA so I will run it again because it still won't let me log into AH.

Title: Re: Cant Login
Post by: Gray on March 05, 2015, 12:56:18 PM

Quote from: GhostCDB on March 02, 2015, 04:34:51 PM

I don't have any of those firewalls, I do have Comodo.
This has never been a problem till today though.

What is ping plotter

I put Comodo into "game mode" and Aces runs fine.

Title: Re: Cant Login
Post by: Gray on March 05, 2015, 01:14:18 PM

Right click on Comodo icon on lower right of screen.  Choose Game Mode.   Then double left click on Aces icon .