Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Sgt.Laguna on August 12, 2015, 06:02:13 PM

Title: ''Host connection lost''
Post by: Sgt.Laguna on August 12, 2015, 06:02:13 PM
I have problems with Aces High, every time i try to connect to online arenas a message appears on the screen saying ''Host connection lost'' :furious :furious :bhead I already tried at least 60 attempts but keep saying this message i already make what Roy have said to me but nothing make difference
please help me :salute
Title: Re: ''Host connection lost''
Post by: The Fugitive on August 12, 2015, 07:42:26 PM
Be sure your anti-virus is set to allow Aces High. Download and install Ping Plotter (http://www.pingplotter.com/downloads/pngplt_1.exe). After you install it use it to ping first the aces high site to see if it can connect for logins, and then the arena server here 71.252.137.154

If you cant connect to the aces high site it won't log you in, if you cant connect to the game server you can enter there. If the pings show "red" info it is not good. Post a picture here (screen shot) for more info on the ping plots.
Title: Re: ''Host connection lost''
Post by: Sgt.Laguna on August 12, 2015, 11:24:30 PM
Quote from: The Fugitive on August 12, 2015, 07:42:26 PM
Be sure your anti-virus is set to allow Aces High. Download and install Ping Plotter (http://www.pingplotter.com/downloads/pngplt_1.exe). After you install it use it to ping first the aces high site to see if it can connect for logins, and then the arena server here 71.252.137.154

If you cant connect to the aces high site it won't log you in, if you cant connect to the game server you can enter there. If the pings show "red" info it is not good. Post a picture here (screen shot) for more info on the ping plots.

http://prntscr.com/841ffz
Title: Re: ''Host connection lost''
Post by: Sgt.Laguna on August 12, 2015, 11:28:58 PM
Quote from: The Fugitive on August 12, 2015, 07:42:26 PM
Be sure your anti-virus is set to allow Aces High. Download and install Ping Plotter (http://www.pingplotter.com/downloads/pngplt_1.exe). After you install it use it to ping first the aces high site to see if it can connect for logins, and then the arena server here 71.252.137.154

If you cant connect to the aces high site it won't log you in, if you cant connect to the game server you can enter there. If the pings show "red" info it is not good. Post a picture here (screen shot) for more info on the ping plots.

http://prntscr.com/841gnf
Title: Re: ''Host connection lost''
Post by: Skuzzy on August 13, 2015, 06:53:48 AM
I cannot see anything at that site.  If you are using Ping Plotter, then you can have it save the data in ASCII/Text format and post it directly to the forum.
Title: Re: ''Host connection lost''
Post by: Lusche on August 13, 2015, 11:28:27 AM
Quote from: Skuzzy on August 13, 2015, 06:53:48 AM
I cannot see anything at that site. .

(http://i.imgur.com/XG9Wbkv.jpg)
Title: Re: ''Host connection lost''
Post by: Skuzzy on August 13, 2015, 12:08:46 PM
Okay, we have been exchanging emails, unless this is another user. 

The first hop, right at your Internet connection is causing problems.  You need to get this information to your Internet Service Provider and have them take a look at your Internet connection.

Thank you Lusche.