Aces High Bulletin Board
Help and Support Forums => Help and Training => Topic started by: 49Greenweeney on September 21, 2015, 05:57:09 PM
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9/21/15, @1720-1740 hrs, I 49GreenW was muted not once but twice. I typed what im guessing was construed as a bad word even though it was spelled out with stars. After the 10 min muting, i typed out that i would like the moderator to pm me and explain why i was muted. Got muted again.
This is unacceptable, and i cant get ahold of anyone at Hightech Creations.
I need to be contacted by someone at Hightech Creations. You have my number, as well well as years and years of payment.
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You got muted for "working around" a bad word. If you read the "Terms of service" that is as bad as using the bad word.
The second time you got muted is because you questioned a MOD. ANYTHING directed at a MOD is grounds for mute.
If you have an issue, call/email HTC. Posting it here only gets you into MORE trouble, as that is against the rules as well.
All this is well known for anyone who has sent "years and years of payments" to HTC.
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If you feel a moderator was out of line, then please contact us. Email is fine as it takes a while to peruse the logs and go through the transactions.
Just FYI though. Moderators are under strict orders to instantly mute anyone who makes any attempt to confront them. It is not the correct venue to address any issues you might have.
We are happy to research it and work with anyone who has an issue with a moderator. That is the preferred recourse for players to take.
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You didn't get muted for what you're "guessing was construed as a bad word".
You got muted for typing -a bad word(s)- and sticking some asterisks in it to replace
a couple of letters.
This court finds you guilty as charged, despite your sad attempt to sway the jury in your favor
by insinuating that said offence on your part was "misconstrued" :P.
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I thinks it's funny that grownass men need to be muted. And even funnier that they then challenge the Moderator despite it being said repeatedly by HTC in similar threads "do not challenge the moderators" and funnier still, that your squad mate then challenged the Moderator and ALSO got muted ! And wait... it gets better... Then come onto the BBS to complain about it !!!! seems I've seen this EXACT same scenario play out with another squad. Here's a hint, Stop now. It wont end well for you ! :rofl
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9/21/15, @1720-1740 hrs, I 49GreenW was muted not once but twice. I typed what im guessing was construed as a bad word even though it was spelled out with stars. After the 10 min muting, i typed out that i would like the moderator to pm me and explain why i was muted. Got muted again.
This is unacceptable, and i cant get ahold of anyone at Hightech Creations.
I need to be contacted by someone at Hightech Creations. You have my number, as well well as years and years of payment.
No baiting here.
You say you've only been on the boards and not in the game for a few years. Can't believe you've never come across a thread like this.
Who's baiting who?
Coogan
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If you feel a moderator was out of line, then please contact us. Email is fine as it takes a while to peruse the logs and go through the transactions.
Just FYI though. Moderators are under strict orders to instantly mute anyone who makes any attempt to confront them. It is not the correct venue to address any issues you might have.
We are happy to research it and work with anyone who has an issue with a moderator. That is the preferred recourse for players to take.
Perhaps it would help if the term "confront" was defined. Couldn't the moderator have responded by telling the customer "contact HTC and your question will be answered" and provide the contact information, isn't that a better way to handle a customer's question, than muting someone for asking a question? If the customer was belligerent by all means mute them, but muting them for asking a question is I think poor customer relations. After all we need all the customer's we can get.
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Perhaps it would help if the term "confront" was defined. Couldn't the moderator have responded by telling the customer "contact HTC and your question will be answered" and provide the contact information, isn't that a better way to handle a customer's question, than muting someone for asking a question? If the customer was belligerent by all means mute them, but muting them for asking a question is I think poor customer relations. After all we need all the customer's we can get.
How would that be possible if mods are not identified in game?
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How would that be possible if mods are not identified in game?
Perhaps a message could be included with every mute.
"Your chat privileges have been suspended. To dispute the suspension email support@hitechcreations.com. Attempting to contact a moderator will increase your suspension."
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Perhaps it would help if the term "confront" was defined. Couldn't the moderator have responded by telling the customer "contact HTC and your question will be answered" and provide the contact information, isn't that a better way to handle a customer's question, than muting someone for asking a question? If the customer was belligerent by all means mute them, but muting them for asking a question is I think poor customer relations. After all we need all the customer's we can get.
There is no way for a moderator to respond. They are only enforcing policy. If they abuse it, then they are no longer moderators. They, themselves, are moderated by HTC. The guidelines are established by HTC.
All players have recourse if they feel a moderator is out of line. We are happy to address these matters.
Attempting to communicate with any moderator will result in an instant mute. These types of conversations are a distraction to the game. They are best handled between HTC and the player in question. We are the only ones who can actually address any issue a player has with a moderator.
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Perhaps a message could be included with every mute.
"Your chat privileges have been suspended. To dispute the suspension email support@hitechcreations.com. Attempting to contact a moderator will increase your suspension."
This is a good idea. Another good idea would be to have the profanity filter say something to the effect of "This is an automatic mute. The server did this, not an abusive moderator. To dispute the suspension email support@hitechcreations.com."
Can't remember what the automute text is, but I don't recall it being all that abundantly clear that it was generated automatically.
Wiley.
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How would that be possible if mods are not identified in game?
I'm sure that code could be developed so that any PM or IM or whatever a MOD sends replaces there ingame ID with MOD.
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There is no way for a moderator to respond. They are only enforcing policy. If they abuse it, then they are no longer moderators. They, themselves, are moderated by HTC. The guidelines are established by HTC.
All players have recourse if they feel a moderator is out of line. We are happy to address these matters.
Attempting to communicate with any moderator will result in an instant mute. These types of conversations are a distraction to the game. They are best handled between HTC and the player in question. We are the only ones who can actually address any issue a player has with a moderator.
Does that mean that nothing can ever change? I'm questing what I feel is a poor policy, a customer asking a simple question should not be punished for asking the question. MODs should have a method for communicating with a customer asking a question short of muting them. Muting a customer because he asked a question is not customer friendly. It's not good for the player base and it's not good for business.
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Yeah, it seems like it is really easy not to know a lot of things so being explicit probably would go a long way to help the persecution complexed. The use of the phrase "confront moderator" where ever it comes from seems pretty bad, it should be "communicate or address the moderator."
As to the unfairness of it all that must be because of personal animosity, how often to you get a speeding ticket when your speeding?
Hell just tell everybody the moderator is a bot, a malignant evil bot that has been burried so deep in the code by Ex soviet patent troll terrorist cyber crimanals that it can't be removed without destroying the game, we all hate it but all we can do about it is to follow a few simple rules.
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I'm sure that code could be developed so that any PM or IM or whatever a MOD sends replaces there ingame ID with MOD.
It is not matter of hiding the name. It is a matter of the moderator not being able to say anything to address any situation. Again, only HTC can address matters concerning the moderators and we are happy to do so.
If the moderators were allowed to interact, it would quickly become a pig piling contest with any number of players happily jumping in on top of the pile. It would create an untenable situation.
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Funny, I have been here over 11 years, played thousands of hours and never have been muted in the game. Maybe the issue isn't with the game , but a few players who think they have the right to do what ever they want for $15 a month.
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There is no way for a moderator to respond. They are only enforcing policy. If they abuse it, then they are no longer moderators. They, themselves, are moderated by HTC. The guidelines are established by HTC.
It’s that policy that I’m questing, perhaps something short of mute could be set up as a tool the Moderator uses to send a pre-canned message to the customer explaining how to get in touch with HTC. No customer should get muted because they asked a question.
All players have recourse if they feel a moderator is out of line. We are happy to address these matters.
I think not everyone knows that, perhaps that’s the pre-canned message that the moderator should be sending instead of muting a customer who’s only crime is not knowing the policy and by the way, where is this policy published for customers to review?
Attempting to communicate with any moderator will result in an instant mute.
And that’s an anti-customer policy and really does need to be reviewed.
These types of conversations are a distraction to the game.
Are you kidding me, if all the distracting conversations were muted there would be no one left.
They are best handled between HTC and the player in question. We are the only ones who can actually address any issue a player has with a moderator.
Agreed , HTC is the only one that can change the policy of muting a customer for asking a question. A tool needs to be provided to the moderator so he/she can inform the customer of how to handle his question through proper channels and not automatically mute them.
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It is not matter of hiding the name. It is a matter of the moderator not being able to say anything to address any situation. Again, only HTC can address matters concerning the moderators and we are happy to do so.
If the moderators were allowed to interact, it would quickly become a pig piling contest with any number of players happily jumping in on top of the pile. It would create an untenable situation.
Its funny, this seems so obvious, along the lines of not using a hairdryer in the shower. I didn't even know there were moderators but when the thin skinned and agrieved started complaining this is kind of what I assumed was the case. If it isn't written down on the webpage it should be.
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Funny, I have been here over 11 years, played thousands of hours and never have been muted in the game. Maybe the issue isn't with the game , but a few players who think they have the right to do what ever they want for $15 a month.
Same here,but I've been here longer. I just think there should be a better policy to provide better information about the mute policy and how to go about getting an answer to a simple question. I think a anti-customer policy is well, stupid.
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perhaps something short of mute could be set up as a tool the Moderator uses to send a pre-canned message to the customer explaining how to get in touch with HTC.
Not a bad idea.
But having mods directly communicate with the mutee IS a bad idea. It quickly degenerates into a "no I didn't," "yes you did" Monty Python argument. And as we've seen on these boards for years, mutees never let it drop, they take it as a personal insult on the level of "your mom swims out to the troop ships."
- oldman
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A canned message is still going to cause more trouble. People who get muted tend to be angry, even when they know they deserve it. No one ever made a good decision when they are angry, regardless of how innocent the comment may be.
A response of any kind will be met with another response and so it goes.
Very rarely will someone say, "Yeah, I deserved it." When they do, nothing happens. It is over. It is the person who wants a confrontation who is never going to be satisfied with any answer they get at that moment. Nothing good will come of it.
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Traveler makes a good point. Even though a message won't fix poor impulse control it will tell new people something they need to know.
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Traveler makes a good point. Even though a message won't fix poor impulse control it will tell new people something they need to know.
A message from the HOST, when the mute or warn happens, would be the only way to do this. It cannot be in response to any contact from the player.
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Traveler makes a good point. Even though a message won't fix poor impulse control it will tell new people something they need to know.
I think everything one needs to know about this game is covered in the rules, which everyone has easy access to. Arguing with The Creator is never a good idea. Read the Rules, play by them, and threads like this won't be necessary. But wait...was this thread really necessary...now, I think not. Just annoying.
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A message from the HOST, when the mute or warn happens, would be the only way to do this. It cannot be in response to any contact from the player.
That's what I was thinking, a brief impersonal message with the mute so the new player who is in control isn't guessing what happened and how to proceed.
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A canned message is still going to cause more trouble. People who get muted tend to be angry, even when they know they deserve it. No one ever made a good decision when they are angry, regardless of how innocent the comment may be.
A response of any kind will be met with another response and so it goes.
Very rarely will someone say, "Yeah, I deserved it." When they do, nothing happens. It is over. It is the person who wants a confrontation who is never going to be satisfied with any answer they get at that moment. Nothing good will come of it.
True statement. Got muted as an entire squad for what seemed like an eternity. We felt like we were right. In the end, we realized we were wrong and perhaps we did deserve it.
I can attest to the fact that HTC doesn't just slap a badge on someone and make them hall monitor. You apply. You are screened. You are trained. And you are tested before you are given any sort of "power" to do anything in the community. I learned a ton of things in the past few weeks getting to learn and train for CM staff for FSO. And I haven't even scratched the surface. There is way more going on than one may think.
My point is that if you get muted for a few minutes and you feel you were wronged, simply mark the time and shoot an email to HTC.
Otherwise, I highly recommend you do your "time-out" and move on. Being muted for an hour or whatever it is, is way better than being "grounded" IMHO.
:rock
SlipKnoT
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Attempting to communicate with any moderator will result in an instant mute. These types of conversations are a distraction to the game. They are best handled between HTC and the player in question. We are the only ones who can actually address any issue a player has with a moderator.
While I agree that "Hey you poopyhead, son of a goat, mod, why did you mute <insert name here> you jerk" said 10 times is a good reason to mute someone, I hope a nicely asked "what did so and so do to get muted?" asked once isn't reason enough for a mute.
We have plenty of texts messages more distracting than that flying around all night ("DA me NOOB!!!"). Even though they won't answer, one polite inquiry should be reason for a mute. Were I a mod, I would cut a little slack in that instance. Keep harping on it, the mute stick would come out :aok
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I will bet most of the newer generation of players are all familiar with MODs from the legions of other games they play. As to a number of our saltier Vets. I suspect given the few individuals complaining in here. They are using any inference to the good of the many to cover their personal peev and experiences with AH moderators while hanging on to this post as long as possible before they get it locked for wasting Skuzzy's time. I'm in awe of Skuzzy at the moment for the amount of time he has given to Traveler so far.
No matter what Hitech gives Traveler and company related to the Moderators, it will never be enough. The fact that an unknown individual holds that much power over their $14.95 worth of happiness is unacceptable to them.
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Let's keep it positive in the poor impulse control discussion. :aok
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I will bet most of the newer generation of players are all familiar with MODs from the legions of other games they play. As to a number of our saltier Vets. I suspect given the few individuals complaining in here. They are using any inference to the good of the many to cover their personal peev and experiences with AH moderators while hanging on to this post as long as possible before they get it locked for wasting Skuzzy's time. I'm in awe of Skuzzy at the moment for the amount of time he has given to Traveler so far.
No matter what Hitech gives Traveler and company related to the Moderators, it will never be enough. The fact that an unknown individual holds that much power over their $14.95 worth of happiness is unacceptable to them.
Your wrong, all I am against is a customer being muted because they asked a question. I think they should be directed to the proper authority, not muted for asking a question.
I don't even know how one would go about asking a MOD a question anyway, as the id of the mod is not known. So if you just type in open channel why was memberx muted? would I guess get one muted.
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Seeing as it really is none of your business as to what transpires with another player, then a warning or mute would be appropriate as the question only serves to stir the pot, as it were.
Try calling me and asking what happened with any player. You will not get very far.
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Seeing as it really is none of your business as to what transpires with another player, then a warning or mute would be appropriate as the question only serves to stir the pot, as it were.
Try calling me and asking what happened with any player. You will not get very far.
as I or my squad never use 200 it will never happen, however my squad does police squad member conduct and we follow our own guideline where misconduct is concerned. Because we are discussing policy exactly were does one find the policy or rules that govern contact or attempted contact with a MOD? I don't recall seeing anything, ever.
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as I or my squad never use 200 it will never happen, however my squad does police squad member conduct and we follow our own guideline where misconduct is concerned. Because we are discussing policy exactly were does one find the policy or rules that govern contact or attempted contact with a MOD? I don't recall seeing anything, ever.
Your not looking close enough Traveler, he says it in this very thread!!! "Moderators are under strict orders to instantly mute anyone who makes any attempt to confront them."
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Your not looking close enough Traveler, he says it in this very thread!!! "Moderators are under strict orders to instantly mute anyone who makes any attempt to confront them."
and where is that policy published for new customers to review?
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Not a bad idea.
But having mods directly communicate with the mutee IS a bad idea. It quickly degenerates into a "no I didn't," "yes you did" Monty Python argument. And as we've seen on these boards for years, mutees never let it drop, they take it as a personal insult on the level of "your mom swims out to the troop ships."
- oldman
That's not what my suggestion was about. The mutee deserved to be muted. This suggestion was about the mutee's squad mate that typed in text "way was squad mate X muted?" That text published in the open on 200 was I guess considered a question to the "moderator" and resulted in his own mute. I just suggested that the Moderator should have an additional tool available to allow a pre-canned message to be delivered instead of only have the mute tool to use.
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and where is that policy published for new customers to review?
Behavioral issues are rarely quantified, in writing, by any company. It is generally accepted, any behavior which can negatively impact a businesses primary function is not acceptable.
Go to a restaurant and start throwing food at others. No sign says it is not allowed, anywhere.
By pressing an issue, which is no ones business but the person who was directly impacted and the moderator, it simply stirs the pot and creates a situation where more people get wound up about it. Nothing good comes of it.
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Go to a restaurant and start throwing food at others. No sign says it is not allowed, anywhere.
By pressing an issue, which is no ones business but the person who was directly impacted and the moderator, it simply stirs the pot and creates a situation where more people get wound up about it. Nothing good comes of it.
First, it isn't necessary for a restaurant to publish signs telling people not to throw food at other people because it's a common law in the United States code, its called "Assault" but a very common sign posted in many stores is "NO shirt, NO service." used to tell the public its rule for receiving service. NO shirt NO service is a commonly quantified behavioral rule stated in writing.
I'm not sure how a person directly communicates with an HTC moderator. No one knows who the moderator is? There is no method/tool provided to direct a text to a Moderator. The only tool is text buffer that just parrots back whatever anyone types in text for everyone to read. For clarity how would the following text be ruled:
"haven't heard from member x in a bit, wonder if he was muted, does anyone know?" Would that get a paying customer muted? I'm asking because it appears that HTC wants everyone to abide by a set of rules that HTC will not publish. My point is that a customer could without knowing it, press an issue without even knowing that there was an issue.
An interesting case is coming before our highest court that involved guess what, the internet and a gaming company and an in game text buffer. The gaming company is appealing a lower court ruling that because the gaming company didn't publish a set of guidelines and rules for use, perhaps they must have felt like you "Behavioral issues are rarely quantified, in writing, by any company. It is generally accepted, any behavior which can negatively impact a businesses primary function is not acceptable." Seems that a lower court ruled that because the gaming company didn't publish a set of rules that text published in a game is "protected speech" under our constitution.
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Traveler, as far as I can tell all you are advocating is for more ways for people who should not have to be moderated, to complain and make excuses for acting like three year olds.
Acting like an adult and taking a second before typing something stupid is just not that hard. Quit playing arena lawyer and let it go will ya?
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Nevermind, why bother.
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Seeing as it really is none of your business as to what transpires with another player, then a warning or mute would be appropriate as the question only serves to stir the pot, as it were.
Try calling me and asking what happened with any player. You will not get very far.
It is also in violation of a few consumer privacy laws of a few states to tell a 3rd party what actions have been taken on another person's account not immediately related (i.e. parent and child).
In the case that spurred this thread, HTC would have been wrong to tell the squadron mate asking why his buddy was muted.
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An interesting case is coming before our highest court that involved guess what, the internet and a gaming company and an in game text buffer. The gaming company is appealing a lower court ruling that because the gaming company didn't publish a set of guidelines and rules for use, perhaps they must have felt like you "Behavioral issues are rarely quantified, in writing, by any company. It is generally accepted, any behavior which can negatively impact a businesses primary function is not acceptable." Seems that a lower court ruled that because the gaming company didn't publish a set of rules that text published in a game is "protected speech" under our constitution.
Finally the other shoe drops and the reason for Traveler's sudden back bone in picking this fight and dragging it out forcing repeated written responses from an HTC representative. A referenced legal action against another game company for exactly what you want to harangue HTC about. That is some fancy dancing on the bleeding edge.
Is there an end game if you don't get your way? Are you the person suing the other game company in the case you have finally made everyone privy to? Or are you simply trying to satisfy your self over past disgruntlements with HTC?
You should post a link to this leverage you have decided to roll your dice with.
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A referenced legal action against another game company for exactly what you want to harangue HTC about.
I'm curious to what case Traveler is referencing. IIRC, the only US SC ruling in regards to video games in the last 4 years (Brown v. Entertainment Merchants Association) was the ruling that video games are protected speech and any legislative measure to ban or limit access is in violation of the Constitution. Similar case is currently working its way through Florida's supreme court (Ace Games v. State of Florida).
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Ack Ack, took me a little while to run this obscure case down.
Here Traveler is this the case you are referencing? I cannot find any other Internet cases about in game communication protected under the 1st amendment co-joined with a specific reference to in game moderators and their conduct violating that right. I went back to 2009 to find this one. Or is it farther back, should I search back in the 90's also?
http://gamepolitics.com/2009/07/21/lawsuit-banned-resistance-player-alleges-sony-violated-free-speech-and-stole-his-money/
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A PlayStation 3 gamer has filed suit in U.S. District Court in California, alleging that SCEA suppressed his free speech rights and caused him pain and suffering by banning his account on the PlayStation Network.
In a complaint filed on July 6th, Erik Estavillo of San Jose writes that he his disabled by a variety of disorders; among these are agoraphobia, a fear of crowds:
The pain and suffering was caused by the defendant, Sony, banning the plaintiff’s account on the PlayStation 3 Network, in which the plaintiff relies on to socialize with other people, since it’s the only way the plaintiff can truly socialize since he also suffers from Agoraphobia…
Estavillo’s issues with SCEA apparently stem from his play of the PS3 hit Resistance: Fall of Man:
The ban is supposedly due to the behavior of the plaintiff when he plays the video game "Resistance: Fall of Man," which Sony owns and employs moderators for its online play. These moderators kick and ban players that they feel are deserving; though their biases to a player seem to be what determines the kick or ban…
The plaintiff was exercising his First Amendment Rights to Freedom of Speech in the game’s public forum when he was banned from, not only [Resistance], but also banned from playing all other games online via the PlayStation Network…
Estavillo also claims that the PSN ban amounts to a theft of his pre-paid points:
The plaintiff…cannot access [his] money when a moderator from Resistance and Sony gives a player a arbitrary wide-range ban… which in essence, is stealing money from the player…
Estavillo also argues that the EULA for online play of Resistance is ineffective in blocking players under the game’s recommended age of 17, although it’s unclear how this fits into his claim.
In his request to the court, Estavillo, who appears to be unrepresented, asks that SCEA be enjoined from banning players. He also seeks $55,000 in punitive damages.
To date, SCEA has not filed a response with the Court. GamePolitics has requested comment on the lawsuit from SCEA.
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This article sounds exactly like our forum and how these things go down. Seems the kid got three warnings and his defense is that everyone acts like he does in this game. I'm still hunting for either a notification of a settlement or some resolution.
http://www.nbcbayarea.com/the-scene/shopping/SJ-Gamer-Sues-Sony-over-First-Amendment.html?corder=&pg=1
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What happens when you take away someone’s video games? You might get sued.
A San Jose, Calif., man is suing Sony, claiming the company violated his first amendment rights when they banned him from playing the PlayStation 3 game "Resistance" for something he may have said while communicating with other players.
Erik Estavillo, who says he suffers from agoraphobia, a fear of crowds and public places, depends completely on the PlayStation game for social interaction.
But Sony occasionally bans users from the on line gaming system when they engage in inappropriate behavior. Estavillo admits that he was doing some “trash talking” while playing "Resistance," but says that virtually everyone who plays the game participates in the same language and he is unsure as to why he was singled out.
Estavillo was issued three warnings before having his account permanently locked. He says he can't remember exactly what he said to set off the Sony banners the final time, although he encourages those interested to visit his YouTube page where he discusses his ailments with Sony in detail.
“I can’t really go outside,” said Estavillo. “On the game, I met a lot of people I liked, and a lot of people that liked me. When they cut me off, I couldn’t talk to those friends anymore.” One of those friends is gamer BarbieGirl, who Estavillo says he views as a sister.
Estavillo, 29, cited a number of mental disorders in his filed complaint against Sony on July 6, which claimed the ban "has caused pain and suffering to an already disabled plaintiff."
“[Because of my health], I need all the support I can get. This game is how I communicate with people,” he said.
He is suing on four counts of unlawful behavior, one being the violation of his first amendment rights and another on counts of theft. Estavillo claims he has money in the videogame’s store, which is inaccessible to banned users.
Estavillo is demanding $55,000 in punitive damages as well as "pain and suffering damages."
Sony has yet to respond to the suit.
Published at 8:05 AM PDT on Jul 22, 2009
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I forgot about Estavillo vs. SCEA, he lost that case in any event and it never reached the US SC.
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OK, the case was dismissed on lacking any 1st A standing, so the kid doubled down. Seems he is a well known serial suier of gaming companies.
Northern District of California District Judge Ronald M Whyte ruled that there was no plausible First Amendment claim for relief stated and dismissed the case.
http://gamepolitics.com/2009/10/01/judge-able-resist-psn-lawsuit/
http://www.engadget.com/tag/erik-estavillo/
It's been 6 years since he filed an appeal with the 9th court. I cannot find the appeal nor any notification of rejection, nor any ruling.
Traveler what are you trying to accomplish other than harass HTC over how they handle their private service by trying to frighten them with a reference to a lawsuit by dingdong? That is almost on par with the serial suier dingdong......
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http://www.engadget.com/2009/10/27/banned-psn-player-appeals-court-decision-sues-sony-again-for-1/
If at first you don't succeed, try, try again. Erik Estavillo made headlines in the gaming blogosphere last summer for his $55,000 lawsuit against Sony, launched in retaliation for being banned from the PlayStation Network. As predicted, the judge dismissed his case after determining the First Amendment did not apply to Estavillo's claim.
Estavallo isn't going to be stopped by a mere district judge's ruling, though. In addition to filing an appeal, Estavillo is also filing another lawsuit against Sony -- this time, a civil suit seeking $180,000 in damages; more than three times the amount of his original, dismissed suit. According to GamePolitics, Estavillo will once again opt out of using a lawyer, choosing to represent himself for both upcoming cases. We wish Estavillo the best of luck.
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Maybe Estavillo should take anti anxiety medication and try to get out more.
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Traveler, as far as I can tell all you are advocating is for more ways for people who should not have to be moderated, to complain and make excuses for acting like three year olds.
Acting like an adult and taking a second before typing something stupid is just not that hard. Quit playing arena lawyer and let it go will ya?
No that's not the case, what I'm advocating is that the moderator be provided a tool other than the mute button, one that tells the questioning party , either the customer that was muted and is back, or as in the OP's case a squad mate that may ask the question. that the Moderator have a too that sends out a pre-canned response in answer to the customer's question that directs them to the proper authority (HTC) for the answer and is not automatically muted. When the customer's only crime is asking a question that violates an unwritten and undocumented rule, that seems pretty unfair to this customer.
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It is also in violation of a few consumer privacy laws of a few states to tell a 3rd party what actions have been taken on another person's account not immediately related (i.e. parent and child).
In the case that spurred this thread, HTC would have been wrong to tell the squadron mate asking why his buddy was muted.
and HTC could have pre-canned your exact answer and provided that answer to anyone that asked a question and not automatically muted them.
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Finally the other shoe drops and the reason for Traveler's sudden back bone in picking this fight and dragging it out forcing repeated written responses from an HTC representative.
Sorry you feel the need to degrade this discussion and resort to personal attacks against me. As to “back bone” I earned mine in the Quang Tri Province South Vietnam at a place call Lang Vie January through early February 1968.
Also, there is no way to force anyone to respond to a BBS. Everyone posting does so of their own volition.
My end game? Is to change what I feel is an HTC anti customer policy that punishes a customer because they asked a question in text. I think a more customer friendly response would be a pre-canned response telling the customer asking the question to contact HTC, not automatically muting them.
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No that's not the case, what I'm advocating is that the moderator be provided a tool other than the mute button, one that tells the questioning party , either the customer that was muted and is back, or as in the OP's case a squad mate that may ask the question. that the Moderator have a too that sends out a pre-canned response in answer to the customer's question that directs them to the proper authority (HTC) for the answer and is not automatically muted. When the customer's only crime is asking a question that violates an unwritten and undocumented rule, that seems pretty unfair to this customer.
I'll say again. It's just one more thing to complain about. If anything the vets in the arena could just as easily supply the " canned answer" you believe the clueless need. After all these years without said canned answer it seems silly on the cusp of the change to AH3 that adding a canned answer is even remotely important.
You as well as I know that when a squaddie jumps into the fray it isn't with an innocent halo over thier head, it's just looking to add fuel to the victims fire. As most squads should have enough folks in them who have a clue, they should be policing thier own.
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I'll say again. It's just one more thing to complain about. If anything the vets in the arena could just as easily supply the " canned answer" you believe the clueless need.
You mean after the clueless 2-weeker is first muted, waits 10 minutes and asks why he was muted, and gets muted again, then he'll stick around while the vets he can't talk to explain things to him?
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I'll consider adding to the "You have been muted" to "You have been muted, any questions contact HTC".
But I will not require or ask mods to respond to any confrontation or question.
In reality if it was simply the question "Why was I muted" he would most likely would not be muted again unless he has a history of being a problem child, but more likely it would be "Why was I muted I didn't do any thing you xxxxxx" and yes he would be muted again.
But Travelers argument does not hold water, because if a new guy was moderated he would have already received a warning before being muted. If it's a long term player. He would know to contact HTC if he had a real complaint.
Travelers straw man simply does not exist.
And we have NEVER received a complaint about the actions of a moderator ,that after we looked into it, we thought the actions of the moderator was not justified. I repeat NEVER, every singly time we look , it a yup, he deserved it.
HiTech
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Traveler, you have been in the forums since 2004 with 2380 posts. You knew the rules, you've see a hundred times at least, posts about moderators that are always answered with "contact HTC directly".
I would therefore think that if you truly wanted to be a responsible squadmate and to help your buddy, you could have immediately stepped in and diffused the entire situation while in game. You could also choose to diffuse the situation here but you are not. You have chosen to dance upon the razors edge my friend and you will only get cut. Take a step back. Get on your squad forums and use your experience and wisdom to calm people down. Remind them of why we play this game, grab your mates, log on, fly as a squad, and kill everything in sight. There is the payback you are searching for.
:salute Respectfully yours sir.
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I'll consider adding to the "You have been muted" to "You have been muted, any questions contact HTC".
But I will not require or ask mods to respond to any confrontation or question.
In reality if it was simply the question "Why was I muted" he would most likely would not be muted again unless he has a history of being a problem child, but more likely it would be "Why was I muted I didn't do any thing you xxxxxx" and yes he would be muted again.
But Travelers argument does not hold water, because if a new guy was moderated he would have already received a warning before being muted. If it's a long term player. He would know to contact HTC if he had a real complaint.
Travelers straw man simply does not exist.
And we have NEVER received a complaint about the actions of a moderator ,that after we looked into it, we thought the actions of the moderator was not justified. I repeat NEVER, every singly time we look , it a yup, he deserved it.
HiTech
To be clear I was not and never have been questioning why the abuser was muted, what I questioned was why someone that had not been muted asked why his squad mate was muted got muted instead of being directed to contact HTC.
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And we have NEVER received a complaint about the actions of a moderator ,that after we looked into it, we thought the actions of the moderator was not justified. I repeat NEVER, every singly time we look , it a yup, he deserved it.
Interesting. Good to know, after all the years of threads on this topic.
- oldman
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Traveler, you have been in the forums since 2004 with 2380 posts. You knew the rules, you've see a hundred times at least, posts about moderators that are always answered with "contact HTC directly".
I would therefore think that if you truly wanted to be a responsible squadmate and to help your buddy, you could have immediately stepped in and diffused the entire situation while in game. You could also choose to diffuse the situation here but you are not. You have chosen to dance upon the razors edge my friend and you will only get cut. Take a step back. Get on your squad forums and use your experience and wisdom to calm people down. Remind them of why we play this game, grab your mates, log on, fly as a squad, and kill everything in sight. There is the payback you are searching for.
:salute Respectfully yours sir.
Well your wrong, I only know the rules that are published and available to the customer through the game, not the BBS. As I stated before my squad doesn't have a problem with being muted, I'm pretty sure that none of my squadmates has ever been muted. We have our own set of guide lines for the members of our squad. All I was questioning was the fact that HTC wants customers to follow a rule but makes no effort to tell customer what that rule is. I'll ask this question again since customers don't know who the moderators are and have no way to direct text to a moderator and the text tool only parrots back exactly what we type is this text typed in the game text buffer going to get someone muted:
" Anyone see memberx? I haven't seen any text from member x , was member x muted, anyone know?"
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I'll ask this question again since customers don't know who the moderators are and have no way to direct text to a moderator and the text tool only parrots back exactly what we type is this text typed in the game text buffer going to get someone muted:
" Anyone see memberx? I haven't seen any text from member x , was member x muted, anyone know?"
In reality if it was simply the question "Why was I muted" he would most likely would not be muted again...
Travelers straw man simply does not exist.
Clear?
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I'll consider adding to the "You have been muted" to "You have been muted, any questions contact HTC".
Please. "You have been muted, any questions please contact HTC". :D
If it saves even one baby seal... :pray
Yes I know it's optimistic. :aok
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Funny, i've never been reported for my online behavior. I might have tested the Skuzzinator a time or two here, back in the day...
Maybe you should try not getting drunk and dropping lots of f-bombs. See if that helps. :D
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To be clear I was not and never have been questioning why the abuser was muted, what I questioned was why someone that had not been muted asked why his squad mate was muted got muted instead of being directed to contact HTC.
Please stop...
(http://img.pandawhale.com/88612-beating-dead-horse-gif-Patrick-pjKM.gif)
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This ended up being a lost episode of Judge Judy versus the modern cult of the victim with a side of swift boat. At least it didn't devolve into a lost MASH episode.
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I have no problem with Mods and HTCs policy, except the time I got auto-muted for saying something about an F4U , forget the exact text, maybe I mizschpelt something too.
Next Tuesday at Red Robin maybe I'll try this
<snip>Go to a restaurant and start throwing food at others. No sign says it is not allowed, anywhere.
<Snip>
Me: [ Throws a French fry at a patron. ]
Them: HEY, why are you throwing food???
Me: Skuzzy told me to!
Them: Who???
Me: Skuzzy.
Them: Security, throw this bum outa here!!!
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I have no problem with Mods and HTCs policy, except the time I got auto-muted for saying something about an F4U , forget the exact text, maybe I mizschpelt something too.
A long time ago, typing F4UC 10K was interpreted by the software as trying to get around the filter, resulting in an auto warning and/or a possible auto mute. :)
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A long time ago, typing F4UC 10K was interpreted by the software as trying to get around the filter, resulting in an auto warning and/or a possible auto mute. :)
That rings a bell. I used to say Lusche knows 99.99% of Aces High, going with a full 100% from now on :lol
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A long time ago, typing F4UC 10K was interpreted by the software as trying to get around the filter, resulting in an auto warning and/or a possible auto mute. :)
At that time even squad channels got auto-filtered. I once got muted by telling my squad how much potato chips I had (http://www.picshag.com/pics/032010/megapussi.jpg), in Finnish... Followed by the mute for me offending to kiss a squadmate on his forehead, using a word that's common language here although the origins of it are in Swedish. Yep, you guessed it, it has the same four letters as the Mega-you-know. Ahh, the bad old days... :rock
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Spelling wasabi, wassabi got you a auto naughty word warning. And all I was trying to do was ask wasabi a question on text.
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Reason not to let moderators communicate to players:
Online the other day I wanted to let them know they have support and referencing Mods and Rockers, mentioned on country channel I'm a Rocker but that the Mods do a good job too.
Even a harmless comment like that got attention. Maybe I should compliment them on channel 1 [wonder if they see that in LW?].
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I agree on the temp mute for bad words, even if stared out (provided it's law of the land) ....
BUT if he questions the call, wouldn't a simple "Foul language, even suggested foul language masking the actual word(s) with *'s will result in a temp. mute".
...an auto email when such action taken could avoid players "uncertainty".
IMO seems like the response is personal which I don't believe it should be.
Just my 2 cents....
___________________
Adding another 2 cents... :P
In another game I play when the system detects a "foul" word, it auto converts the word to an appropriate word that's unique enough that everyone else knows a bad word was said and the tone is carried over ....
Ex1: "Wow that stupid mother pudding!"
Ex2: "You chicken sucker!"
Problem solved ...everyone gets the tone, no one sees the actual foul language and no one gets muted ... :)
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I agree on the temp mute for bad words, even if stared out (provided it's law of the land) ....
BUT if he questions the call, wouldn't a simple "Foul language, even suggested foul language masking the actual word(s) with *'s will result in a temp. mute".
...an auto email when such action taken could avoid players "uncertainty".
IMO seems like the response is personal which I don't believe it should be.
Just my 2 cents....
___________________
Adding another 2 cents... :P
In another game I play when the system detects a "foul" word, it auto converts the word to an appropriate word that's unique enough that everyone else knows a bad word was said and the tone is carried over ....
Ex1: "Wow that stupid mother pudding!"
Ex2: "You chicken sucker!"
Problem solved ...everyone gets the tone, no one sees the actual foul language and no one gets muted ... :)
Coming up with novel obscenities to get around the aliases? Challenge accepted!!!
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Adding another 2 cents... :P
In another game I play when the system detects a "foul" word, it auto converts the word to an appropriate word that's unique enough that everyone else knows a bad word was said and the tone is carried over ....
Ex1: "Wow that stupid mother pudding!"
Ex2: "You chicken sucker!"
Problem solved ...everyone gets the tone, no one sees the actual foul language and no one gets muted ... :)
I have no problem with a bad word filter that blocks bad tone as well
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Coming up with novel obscenities to get around the aliases? Challenge accepted!!!
...so it begins.
Prefanity (http://www.penny-arcade.com/comic/2009/07/22/prefanity)
Speak less. Shoot more.
Wiley.
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It won't be me. I have never been muted online. I'm just betting that somebody would make an art form out of trying to get around such a filter.
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Mama told me, people who cuss are ignorant because they don't have a large enough vocabulary so they don't have to cuss.
Novel idea, don't cuss, and you won't get muted... #revolutionary
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ma, ma, mama told me gators are ornery because they got all those teeth and no toothbrush......Sorry just had to. :aok
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You guys do know that OP hasn't posted any other comments on here...
Why even argue about this crap?
Coogan
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You guys do know that OP hasn't posted any other comments on here...
Why even argue about this crap?
Coogan
Because it's the internets. Outrage is required :D :bolt:
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Because it's the internets. Outrage is required :D :bolt:
Then by all means, proceed Sir. :banana:
Coogan
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'sides, he got all likkered up and start throwing f-bombs around in front of the childrens. It's not just outrage, it's righteous outrage, on account of all the attempted molestering.
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I think there should be a consideration for alcohol blackouts. Example would be a 1 day mute versus a 14 day mute because of impairment. :D
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True: bein' all likkered up is something akin to fair knuckle space on a bowery pool table.
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It's A outrage! :old:
Coogan
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Hey!!! Some of the most amazing things I thought I did in this game was when I were likkered up...... :O
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Hey!!! Some of the most amazing things I thought I did in this game was when I were likkered up...... :O
Ok, did I read that right? I know he is a flying pig (thanks for opportunity to win bets on when pigs fly) and a lot of folk really like pork. Question is, Were you saying you got liked up or drunk? If it is licked up.. change your dry rub or your sauce. I am curious as to how someone got close enough to like you. Situational awarenesss, Situational awareness,Situational awareness. Your welcome even if you are a complete swine :old: