Aces High Bulletin Board

General Forums => Hardware and Software => Topic started by: Scca on April 19, 2016, 01:35:42 PM

Title: Very disappointed in CH
Post by: Scca on April 19, 2016, 01:35:42 PM
I emailed CH products today as I have a hat switch failure on my fighterstick.  I asked if they offered a repair service, or sold parts.  Here is their reply

Quote
I am sorry but we do not.  We also do not supply replacement hatswitches.

Nice way to stand by your very expensive product. 

Anyone want to buy a CH fighter stick with a bad hat switch?  SMH
Title: Re: Very disappointed in CH
Post by: nrshida on April 19, 2016, 01:48:01 PM
I emailed CH products today as I have a hat switch failure on my fighterstick.  I asked if they offered a repair service, or sold parts.  Here is their reply

Nice way to stand by your very expensive product. 

Anyone want to buy a CH fighter stick with a bad hat switch?  SMH

The little momentary switches are a standard part. I've changed mine out already. I thought I made a tutorial. If you're a bit handy and can solder (or know someone who is) it's not so tough a job.

Title: Re: Very disappointed in CH
Post by: Gman on April 19, 2016, 11:12:42 PM
After the 2 year warranty is up, CH's standard response is this -

Quote
I am sorry but we do not repair our products outside of the two year warranty, or provide replacement hat switches.

So, essentially tough rocks, and buy another controller.  Pretty ridiculous, expecting only 2 years of life and service for some of the most expensive units out there still. 

Surely there must be a source for the hats/buttons outside of CH where you can acquire them and just do it yourself as Shida has said, but I have no idea where such source would be.
Title: Re: Very disappointed in CH
Post by: Bino on April 20, 2016, 03:57:30 AM
CH was bought out by APEM in 2008. (see link (http://www.apem.com/9-29187-Profile-history.php) ) They gave up on supplying replacement parts.
Title: Re: Very disappointed in CH
Post by: nrshida on April 20, 2016, 04:57:48 AM
I thought I had a vague memory of doing this tutorial. It's quite comprehensive it seems. Did I really have so much free time at one point?   :eek:

http://bbs.hitechcreations.com/smf/index.php/topic,355746.msg4713336.html#msg4713336

The repair I did around the date of this tutorial is still in use incidentally.

Good luck  :rock

Title: Re: Very disappointed in CH
Post by: Chalenge on April 20, 2016, 05:20:54 AM
With that stick sometimes the coolie hat softens up with use, and the stem bends closer to your thumb and cannot move those contacts anymore. So a very small widening of that hole is a good thing anyway. Or, you can make the rook hat position the coolie hat by modifying the hole in that spot so that it becomes an 8-way.

If you can do this kind of work you might want to go the Free Track direction instead. For about $30 you can have head tracking using the Sony PlayStation 3 Eye camera ($4.75), some small construction on the LED side of things. DIY videos are available on YouTube.
Title: Re: Very disappointed in CH
Post by: Randy1 on April 20, 2016, 06:40:58 AM
I emailed CH products today as I have a hat switch failure on my fighterstick.  I asked if they offered a repair service, or sold parts.  Here is their reply

Nice way to stand by your very expensive product. 

Anyone want to buy a CH fighter stick with a bad hat switch?  SMH

This is pretty much across the board of all consumer products.  Old inventory. cost to repair and parts recovery cost is my guess.


As a side note, many, many years ago, you could carry your tubes from a tv to a convenient store like 7-11, self test and buy replacement tubes.
Title: Re: Very disappointed in CH
Post by: Max on April 20, 2016, 07:58:39 AM
Mthead send AckAck a PM. He used to work for CH and may have a lead on sourcing parts. Good luck.
 
That is a VERY bogus response.  :eek:
Title: Re: Very disappointed in CH
Post by: The Fugitive on April 20, 2016, 08:33:54 AM
I saved an old analog  (non usb) stick and took parts from that. Got tired of swapping out switches so I have switched to an x55 stick and throttle.

EBay has old analog sticks
Title: Re: Very disappointed in CH
Post by: Drano on April 20, 2016, 11:12:43 AM
Yeah if you're handy with a soldering iron there's plenty of sticks on eBay for cheap that can be slowly parted out. Keep ya going for a while anyway. Only thing that's truely scarce is the right pots. Not unobtainable but a general pita to track down. Thankfully I still have a couple from the last time I could buy them.

Sent from my XT1585 using Tapatalk

Title: Re: Very disappointed in CH
Post by: Gman on April 20, 2016, 02:20:20 PM
AckAck has posted about the sale of CH, I know he was less than impressed with their products (sometimes) after that.  I've seen a couple horror stories of recent Fightersticks, and the one guy at SIMhq that took pictures, it looked like drunk children had assembled the internals. It was absolutely ridiculous how bad a job it was.  Bruv here's experience with a post 2008 Fighterstick wasn't great either IIRC.

I've had really good luck with mine, I've had several sets of CH, one gameport and I think I'm on #3 full set of USB, and the latest set is absolutely post 2008, I got them in 2011 I believe. 

Fingers crossed I guess, as I have a pile of other HOTAS, as in all of them but the X55 ATM, I just much prefer the CH for AH as I'm most accurate shooting wise with the CH stick. 

Title: Re: Very disappointed in CH
Post by: Ack-Ack on April 20, 2016, 04:27:03 PM
As I've mentioned before, the quality of CH Products has dropped since Chuck Hayes sold it to some French industrial firm.  Most of the company's emphasis appears to be the OEM market, which truth be told, has always been the money maker for CH.  I am keeping my fingers crossed that CH decides to make a consumer version of their OEM A-10 Warthog stick but it looks like when my CH gear goes that I'll be getting a different HOTAS setup, probably go the VKB route.
Title: Re: Very disappointed in CH
Post by: swinger on April 20, 2016, 08:58:14 PM
GET THRUSTMASTER WART HOG.
Title: Re: Very disappointed in CH
Post by: SIK1 on April 20, 2016, 09:32:15 PM
GET THRUSTMASTER WART HOG.

The Warthog isn't all that great considering the cost. I've personally had issues that are directly related to the quality or lack there of, and I know others that have as well. I in good conscience wouldn't recommend the Warthog.

 :salute
Sik
Title: Re: Very disappointed in CH
Post by: Gman on April 21, 2016, 12:12:59 AM
Ditto Sik1, on the surface it seems so fantastic, but the "Sticktion" issue is a real bummer IMO, the stick I have I've had to tear it apart every 4 months or so and re grease it following the typical procedure over at DCS forums that has been posted again and again.  There are other factors too.  I only use it too on a system and desk setup specific for DCS.

VKB - very impressed, but the issue is GETTING one, it's very, very difficult to procure one of the 2 most recent sticks, and the ones before that are out of production.  The Cobra is pretty basic but somewhat available, but the latest one Blade just got - if they built a similarly well constructed throttle, they could give TM and CH a serious run for their money.

I do like that idea of CH creating a retail new HOTAS too, however AckAck being the best source of intel  out there regarding CH since he worked there and all, it doesn't sound likely.  Shame too.

I hope that when Star Citizen goes live, and the numbers of players there reach berserko levels, that the already popular and expanding HOTAS market over there drives these companies to produce a seriously good "new" TM WH or full CH hotas replacement option.  And no, NOT the new "Star Citizen" little dinky one already being produced, but something in the WH price range.
Title: Re: Very disappointed in CH
Post by: Chalenge on April 22, 2016, 09:07:26 AM
As I've mentioned before, the quality of CH Products has dropped since Chuck Hayes sold it to some French industrial firm.  Most of the company's emphasis appears to be the OEM market, which truth be told, has always been the money maker for CH.  I am keeping my fingers crossed that CH decides to make a consumer version of their OEM A-10 Warthog stick but it looks like when my CH gear goes that I'll be getting a different HOTAS setup, probably go the VKB route.

Is the OEM version available at any price? Couldn't find it. Is there a link?
Title: Re: Very disappointed in CH
Post by: Ack-Ack on April 22, 2016, 02:38:56 PM
Is the OEM version available at any price? Couldn't find it. Is there a link?

I have no idea.  A couple of years ago CH published some screenshots of the A-10 joystick for their OEM line intended to be used for professional grade flight simulators and that was it along with word that there were no plans currently to release a consumer version.  I'm sure you can call CH and ask for their OEM sales department but I figure it isn't going to be cheap.
Title: Re: Very disappointed in CH
Post by: Chalenge on April 22, 2016, 02:59:16 PM
Thanks. I don't understand the meaning of the word 'cheap.'
Title: Re: Very disappointed in CH
Post by: zack1234 on April 24, 2016, 03:15:29 PM
Buy cheap buy twice