Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Bizman on July 17, 2016, 04:28:57 AM

Title: Issues with the bbs
Post by: Bizman on July 17, 2016, 04:28:57 AM

For the last few days I've had issues reading this board. I may be able to open a thread, but going to the next page will take forever. Sometimes stopping the page from loading and then reloading it helps, but not always. Other pages seem to work fluently. PingPlotter shows massive packet loss at hop 9, so that would explain the pages not loading. What I'm interested in is what causes the issue there.

Target Name: bbs.hitechcreations.com
         IP: 71.252.137.146
  Date/Time: 17.7.2016 12:25:30 to 17.7.2016 12:26:30

Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 1    13   0   0,0   0   0   0  P-661HNU-F1.P-661HNU-F1 [192.168.1.1]
 2    13   0   0,0  11  22  13  joeka1.fi.elisa.net [88.113.72.1]
 3    13   0   0,0  17  49  21  [139.97.10.215]
 4    13   0   0,0  17  17  17  AT5-0-241.jkyla261-gw.fi.elisa.net [139.97.0.13]
 5    13   0   0,0  17  23  17  [139.97.94.55]
 6    13   0   0,0  17  33  18  [213.192.186.77]
 7    13   0   0,0  22  36  23  [213.192.184.74]
 8    13   0   0,0  23  23  23  [212.73.250.181]
 9    13  13 100,0   0   0   0   [-]
10    13   0   0,0 169 170 169  [4.15.44.126]
11    13   0   0,0 169 170 169  ae3---0.scr01.dlls.tx.frontiernet.net [74.40.4.13]
12    13   0   0,0 170 177 173  be10---0.lcr21.dlls.tx.frontiernet.net [74.40.3.18]
13    13   0   0,0 171 172 171  [172.102.52.51]
14    13   1   7,7 170 171 170  static-71-252-137-146.dllstx.fios.frontiernet.net [71.252.137.146]

Title: Re: Issues with the bbs
Post by: Lusche on July 17, 2016, 04:33:14 AM

Same here. Tried to run an extended analysis on plane stats, but couldn't get the all the data because of this.  :old:

Title: Re: Issues with the bbs
Post by: FLS on July 17, 2016, 06:05:52 AM

I had the same issue for a couple days. My connection slows down in Virginia today but loads normally. I assume that's flood related.

Title: Re: Issues with the bbs
Post by: Skuzzy on July 17, 2016, 06:49:45 AM

Actually Bizman, the problem, for you, is the return trip from the server.  Hop 9 is just a router ignoring ICMP ECHO messages.  See the last hop?  Whenever packet loss is shown on the last hop, the actual problem is on the return trip, which normal tools like traceroute, tracert, or Ping Plot will not be able to show.

There have been severe storms, which almost always messes with the telecommunications infrastructure.  I cannot run a trace back to you until I get into the office.  If the problem still exists, I'll be able to tell where it is.

Title: Re: Issues with the bbs
Post by: Easyscor on July 17, 2016, 07:13:18 AM

I spent half an hour on the phone with Frontier yesterday evening. The guy in India wanted me to sign up for "Premium Tech Support" before he'd let me talk to level 2 tech support. I hate Frontier and I'm West Coast.

Title: Re: Issues with the bbs
Post by: Bizman on July 17, 2016, 08:11:03 AM

Quote from: Skuzzy on July 17, 2016, 06:49:45 AM

Actually Bizman, the problem, for you, is the return trip from the server.  Hop 9 is just a router ignoring ICMP ECHO messages.  See the last hop?  Whenever packet loss is shown on the last hop, the actual problem is on the return trip, which normal tools like traceroute, tracert, or Ping Plot will not be able to show.

There have been severe storms, which almost always messes with the telecommunications infrastructure.  I cannot run a trace back to you until I get into the office.  If the problem still exists, I'll be able to tell where it is.

Thank you. I suspected weather related issues, but our news don't bother telling about those unless there's a major storm/flood/whatever threatening entire cities. Nice and Turkey have been dominant in the foreign news.

Title: Re: Issues with the bbs
Post by: Bizman on July 18, 2016, 07:36:53 AM

It works much better now, hop #9 still losing all packets. Some slowing down here and there between posts but that's almost normal.

Target Name: bbs.hitechcreations.com
         IP: 71.252.137.146
  Date/Time: 18.7.2016 15:22:54 to 18.7.2016 15:30:44

Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 1    95   0   0,0   0   3   0  P-661HNU-F1.P-661HNU-F1 [192.168.1.1]
 2    95   0   0,0  10 131  20  joeka1.fi.elisa.net [88.113.72.1]
 3    95   1   1,1  17  58  19  [139.97.10.215]
 4    95   0   0,0  16  36  17  AT5-0-241.jkyla261-gw.fi.elisa.net [139.97.0.13]
 5    95   0   0,0  17  26  17  [139.97.94.55]
 6    95   0   0,0  17  41  18  [213.192.186.77]
 7    95   0   0,0  22  59  23  [213.192.184.74]
 8    95   4   4,2  23  26  23  [212.73.250.181]
 9    95  95 100,0   0   0   0   [-]
10    95   0   0,0 169 191 170  [4.15.44.126]
11    95   0   0,0 169 190 169  ae3---0.scr01.dlls.tx.frontiernet.net [74.40.4.13]
12    95   0   0,0 170 195 174  be10---0.lcr21.dlls.tx.frontiernet.net [74.40.3.18]
13    95   1   1,1 171 207 172  [172.102.52.51]
14    95   0   0,0 170 181 171  static-71-252-137-146.dllstx.fios.frontiernet.net [71.252.137.146]