Aces High Bulletin Board
General Forums => Hardware and Software => Topic started by: jimbo71 on September 30, 2016, 03:14:52 PM
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http://h20564.www2.hp.com/hpsc/doeventuallylic/display?docId=c03154290
My pc is a HP H8-1214
When I bought it, I knew I would eventually need to upgrade the graphics card. So i put in a bigger power supply in: Corsair 700 gs
With AH3 out, the time update that GPU is now. Bought a gigabyte gtx 960 xtreme gaming 4gb card.
Installed it and when I power up the HP splash comes up and it just hangs there. Option on that screen to hit escape to goto startup menu. Do that and screen goes black.
Research is telling me it's a conflict with the motherboard bios and the GPU. Motherboard is a M3970AM-HP . Updated bios to latest version - didn't help.
Took the PC to a computer repair place today and in the tech guy's opinion the 700 watt power supply isn't enough. Recommended 1000 watt psu or bigger. I find that hard to believe since the gtx calls for 400 watt minimum.
Any input from you gurus would be appreciated because at this point I'm getting aggravated to the point of just walking away
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I believe that card only needs a PSU rated at 400 watts & 20 amps.
So you should be good on your power supply.
Hope someone can get you fixed up and running.
Coogan
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Not a new issue.
http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/h8-1214-graphics-card-upgrade-problem/td-p/4643162 (http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/h8-1214-graphics-card-upgrade-problem/td-p/4643162)
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Another player mentioned putting a gtx 1080 is his (said his processor was the fx 6200, which should be the H8-1534) which uses the exact same motherboard except its called the Angelica on mine and Angelica 2 on his.
Is it possible to put the Angelica 2 bios version on my M3970AM-HP ?
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Definitely not a power supply issue. It's a HP issue.
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Definitely not a power supply issue. It's a HP issue.
Could be but did you go to Invidia and install the card specific drivers?
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I don't know if this will help you or not, but I had a similar experience with an ASUS MB and a AMD 9800 iirc.
My work around was to use a $10 pci to VGA video card and install the AMD driver, then remove the pci card and install the AMD card. I was forced to do this every time I reinstalled Win7. Perhaps this suggests a comparable work around for you.
GL
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its a UEFI bios issue.. you have to find a card that has a switch like this one http://www.tomshardware.com/forum/id-2755310/dual-uefi-legacy-bios-video-cards.html
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its a UEFI bios issue.. you have to find a card that has a switch like this one http://www.tomshardware.com/forum/id-2755310/dual-uefi-legacy-bios-video-cards.html
I agree. I got the gigabyte version and have read the msi version has a uefi / legacy switch. I guess I'll send this one back and get a msi gtx
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Definitely not a power supply issue. It's a HP issue.
I mean, 700 Watt is well enough for that card. If your repair man says you'd need 1000 W or more, he's stuck into facts from the last decade. Since the Radeon HD5000 series the trend has been to less power usage.
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I mean, 700 Watt is well enough for that card. If your repair man says you'd need 1000 W or more, he's stuck into facts from the last decade. Since the Radeon HD5000 series the trend has been to less power usage.
Bizman,you're ignoring facts!!!!
The repair man wanted to give him a wallet flush and sell a 1000watt PSU he had just collecting dust..... :devil
:salute
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Bizman,you're ignoring facts!!!!
The repair man wanted to give him a wallet flush and sell a 1000watt PSU he had just collecting dust..... :devil
:salute
Exactly what I was thinking.
:salute
Sik
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A wallet flush? Love that idiom, thank you!
But yes, that's plausible. Then again, what I've learned a too big power supply can cause issues which may break the computer. If that was intentional a new level of greed has been achieved...
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I mean, 700 Watt is well enough for that card. If your repair man says you'd need 1000 W or more, he's stuck into facts from the last decade. Since the Radeon HD5000 series the trend has been to less power usage.
Agreed.
considering the PC came stock with a 300w power supply.
Got an appointment with the computer I wanted to originally wanted to go with monday morning. Hopefully will just entail a partial wallet flush lol
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Took the PC to a computer repair place today and in the tech guy's opinion the 700 watt power supply isn't enough. Recommended 1000 watt psu or bigger. I find that hard to believe since the gtx calls for 400 watt minimum.
You have to be careful with these places. We have a micro center near me I used to do business with and there is a wide variation of expertise with the so called techies they have on staff. Back when I was doing DV professionally I'd occasionally talk with some of them about this or that and some of their answers were painfil in an area, at least at the time, I knew a fair amount about. It was obvious they knew nothing about DV, and not much more about computers. On the other hand they had a couple heavy hitters in the shop.
Its very possible this guy knew nothing of the power advances new GPUs have made. I myself was surprised at the 500 wt rating of the 1070 and thrilled I wouldnt have to upgrade my 755 wt power in box now.
So it may have very well been ignorance and not trying to sell a new power unit. Most of all in a chain store. I'd take your problem to the Nvidea boards as Im sure its been repeated and is fixable. This is why I buy from Digital Storm or would build my own. Good luck.
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I had an issue like that on this computer when it was time to upgrade the video card. I have a gigabyte motherboard
What it would do is show the windows logo during bootup then go to a black screen, screen would flash the led light on it like there was no video signal.
First was It would consider the new video card as a second display device. When you turn on the computer, it would default to the onboard video, and the new card was showing up as monitor number 2 which would get a black screen due to there not actually being a second monitor so it would actually be disabled. I ended up using a VGA switch and having the output from both the onboard and new card to go to the monitor, and switch them back and forth until I got the settings right so it would work correctly on the new card.
It was a major PITA but it works fine now
So if you have onboard video plug a monitor into that and see if the video is coming up on that instead of the new card
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That sounds similar to my issue. Except I do get a HP post screen. The post screen says to press esc to enter setup menu. If you press esc the screen goes black.
I did remove the amd drivers to the old 7450. I never disabled the On board graphics (I saw where some people had success doing that while researching last night)
The pc shop just called. Said he couldn't get it to work. I asked about a new motherboard as an option. he said a new mb would not be compatable with my processor etc.
FML
I guess I'll have to return the GPU and try to find a gtx 6xxx series or something.
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Jimbo, your problems start to sound familiar. Some time ago someone had an issue with a new video card intended to be installed into a HP. After a lot of comments it appeared that HP allowed only for a couple of video cards as upgrade, both being outdated for the need.
As for the motherboard, you might have set your question wrong. Instead of a "new" motherboard you should ask for a "suitable" one. One that takes all your components and the new video card. And definitely a generic one instead something tailored for a certain brand and model.
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That sounds similar to my issue. Except I do get a HP post screen. The post screen says to press esc to enter setup menu. If you press esc the screen goes black.
I did remove the amd drivers to the old 7450. I never disabled the On board graphics (I saw where some people had success doing that while researching last night)
The pc shop just called. Said he couldn't get it to work. I asked about a new motherboard as an option. he said a new mb would not be compatable with my processor etc.
FML
I guess I'll have to return the GPU and try to find a gtx 6xxx series or something.
When it goes black have you tried unplugging your video and plugging into the other onboard or card port?
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When it goes black have you tried unplugging your video and plugging into the other onboard or card port?
No, I haven't tried that. Under device manager it doesn't show anything under display other than the Radeon 7450. This motherboard (M3970AM-HP) may not have onboard / integrated graphics?
I'm seeing some conflicting info on the HP support boards. Some experts say anything in the gtx 6xx series will work with this motherboard. Other's say it has to be gtx 650 or below. Some guy had luck with the gtx 750 TI gaming to work because it had a dual bios UEFI / Legacy switch on the card. He switched it to Legacy mode and it worked on his H8-1214
I really wanted to try a 4gb card as opposed to 2gb. But I may just be limited....
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That sounds similar to my issue. Except I do get a HP post screen. The post screen says to press esc to enter setup menu. If you press esc the screen goes black.
I did remove the amd drivers to the old 7450. I never disabled the On board graphics (I saw where some people had success doing that while researching last night)
The pc shop just called. Said he couldn't get it to work. I asked about a new motherboard as an option. he said a new mb would not be compatable with my processor etc.
FML
I guess I'll have to return the GPU and try to find a gtx 6xxx series or something.
After it goes black try the onboard video. When my video card went to a black screen it switched to the onboard video instead. I bet the onboard will show a desktop after your new card goes black
EDIT----
Looking at the back of one it may not have an onboard VGA port, so that may not work
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No, I haven't tried that. Under device manager it doesn't show anything under display other than the Radeon 7450. This motherboard (M3970AM-HP) may not have onboard / integrated graphics?
I'm seeing some conflicting info on the HP support boards. Some experts say anything in the gtx 6xx series will work with this motherboard. Other's say it has to be gtx 650 or below. Some guy had luck with the gtx 750 TI gaming to work because it had a dual bios UEFI / Legacy switch on the card. He switched it to Legacy mode and it worked on his H8-1214
I really wanted to try a 4gb card as opposed to 2gb. But I may just be limited....
When you installed the card did you have exact proper power connector 6 or 8 pin?
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When you installed the card did you have exact proper powpoweredector 6 or 8 pin?
The psu has two 6 pin + 2 pin connectors. Plug one in as the 6 pin and use the + 2 connector on the other to make the 8 pin. The 960 powered up fine. Lit up / fans turned.
The bottom line is the 960 and my motherboard will not do a "digital handshake". And and after a lot of research nothing higher than gtx 6xx series will make that digital handshake and possibly only as high as a gtx 650.... with one exception, the gtx 750 ti. MSI makes one that has a UEFI / legacy mode switch on it that when put into legacy mode has been confirmed to work in my model. Its a 2 gb card. I was wanting to use a 4 gb. But it is what it is.
Im ordering that one. Down the road my next one will probably be a custom build.
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That's interesting I have in the past put some cutting edge PCI-ex 16 cards in some pos mobo's and I never had that issue but it's been awhile for me although I never tried anything like Maxwell or newer, I'm running a EVGA GTX 960 SSC, the only reason it's a SSC is because I got a killer deal on it used I found I had to clock it down a small amount to get 100% stability for all games. These cards are super thrifty on power usage and the PS shouldn't be any issue it seems that the mobo may have out lived it's usefulness.
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There's POS mobo's and there's tailored POS mobo's. Some brand manufacturers want people to upgrade their POS computers by using a very limited variety of components sold under the same brand. The limitations may even be hard coded as a whitelist in the BIOS. No need to say that the upgrade options they offer are quite modest and for the current generation only. A marketing gimmick to fool those who believe that the brand they use at their office would be equally well aimed for gaming. I've seen HP do this with other components, too.
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So true, Dell is also notorious for weird crap like a power supply with NON standard dimensions to try to force a DELL branded replacement.
I thought your government was better at protecting consumers then our state side folks.
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I thought your government was better at protecting consumers then our state side folks.
To a certain extent, yes. However, most of them can afford a new computer whenever the old one proves insufficient. I also suspect they don't play PC simulator online games.