Aces High Bulletin Board

Help and Support Forums => Aces High Bug Reports => Topic started by: oboe on October 03, 2016, 09:04:40 AM

Title: Game freeze last night details incl.
Post by: oboe on October 03, 2016, 09:04:40 AM
Fun night last night with 200+ on, first time I've seen that in AH3.

Game froze during a fight though.  Here's the details:

Faulting application name: aceshigh11.exe, version: 0.0.0.0, time stamp: 0x57eac900
Faulting module name: aceshigh11.exe, version: 0.0.0.0, time stamp: 0x57eac900
Exception code: 0xc0000005
Fault offset: 0x0022c3da
Faulting process id: 0x172c
Faulting application start time: 0x01d21d11076d3167
Faulting application path: C:\Hitech Creations\Aces High III\aceshigh11.exe
Faulting module path: C:\Hitech Creations\Aces High III\aceshigh11.exe
Report Id: e2962a12-8909-11e6-a5fb-d05099232f7a

EDIT: might help to know this is a fairly rare occurrence for me, and I'm a TrackIR user.  Also I was recording film, which I do not normally do, and I was using my headset, which I don't normally do.

Thanks!
Title: Re: Game freeze last night details incl.
Post by: oboe on October 03, 2016, 12:41:59 PM
Per bug reporting instructions, I use the default graphic settings and 4096 texture size...
Title: Re: Game freeze last night details incl.
Post by: aaronr on October 03, 2016, 04:33:51 PM
Do you have a dxdiag file to post? Were you using hdmi audio by any chance?
Title: Re: Game freeze last night details incl.
Post by: oboe on October 03, 2016, 05:05:38 PM
Here is my DXdiag file.  I'm not consciously using HDMI audio, last night I was using my Turtle Beach headset, which has USB + mini jack plugged into front panel connector.  Otherwise I just run audio out from the back panel to audio input of a little Boston Acoustic desktop radio I have on my desk.
Title: Re: Game freeze last night details incl.
Post by: aaronr on October 03, 2016, 08:34:00 PM
You do have HDMI sound driver there I'd guess it's installed when you installed your ATI drivers have you looked in control panel sounds to see if it's listed if so you may try disabling that and see how it goes.

  Description: 1 - S27D590 (AMD High Definition Audio Device)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1003
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: AtihdW76.sys
         Driver Version: 7.12.0000.7723
Title: Re: Game freeze last night details incl.
Post by: oboe on October 04, 2016, 08:32:58 AM
Found it and disabled it.  We'll see how it goes.

Thanks help, aaronr.
Title: Re: Game freeze last night details incl.
Post by: aaronr on October 04, 2016, 10:07:50 AM
Quote from: oboe on October 04, 2016, 08:32:58 AM
Found it and disabled it.  We'll see how it goes.

Thanks help, aaronr.

Please Please report back with your findings these folks are working hard to make everything right they need as much feedback as they can get.
Thanks for your time.