Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: lasse on November 06, 2016, 06:39:07 AM

Title: Renewed the payment/credit card, cant use my Game ID
Post by: lasse on November 06, 2016, 06:39:07 AM

Of some reason, I had to re-enter my credit card info to renew my AH account. (Same card that has been paying all months in 2016)
I did so, but now I have to put in a new Game ID, this has always been "Lasse".

When I do that now, it says The Game ID is used, I must find another.
I am pretty sure that there are no one new player with that Game ID, and I suspect that it is my game ID, that stops me from keeping my Game ID.

I suspect that Hitech`s server think it is used, since this was the Game ID I had, and had on my account all the time, just had to update card info.

Can you help?

Title: Re: Renewed the payment/credit card, cant use my Game ID
Post by: Skuzzy on November 06, 2016, 06:41:29 AM

It sounds like you created a new account, rather than logging into the original account.

Drop an email to billing@hitechcreations.com with what you think your login ID is.  In these cases though, she will probably need you to call her and give her the credit/debit card number so she can track down any subscribed to accounts you might have.