Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: AAIK on February 13, 2017, 09:38:59 AM

Title: AH dx9 crashes on rotating screen.
Post by: AAIK on February 13, 2017, 09:38:59 AM

When you rotate the screen in-game with the alt+arrow keys it crashes the game.

I have accidentaly pressed it a few times :-(

Title: Re: AH dx9 crashes on rotating screen.
Post by: bustr on February 13, 2017, 11:25:00 AM

In the game folder list at the bottom is the "temp" folder. Please see if there is a .dmp file there corresponding with your game crash date\time. If so, zip it up and attache it back here in your post please. Attachments are enabled for the bug reports forum.

Title: Re: AH dx9 crashes on rotating screen.
Post by: AAIK on February 13, 2017, 11:31:27 AM

Quote from: bustr on February 13, 2017, 11:25:00 AM

In the game folder list at the bottom is the "temp" folder. Please see if there is a .dmp file there corresponding with your game crash date\time. If so, zip it up and attache it back here in your post please. Attachments are enabled for the bug reports forum.

This is very easily reproduced, so do I need to post a dump file?

Title: Re: AH dx9 crashes on rotating screen.
Post by: bustr on February 13, 2017, 11:39:56 AM

Yes, that is why Hitech wrote a dump routine. I'm constantly crashing the game testing my new terrain. And both of our systems are different so the crashes are a different window into how the code interacts with different systems.

Title: Re: AH dx9 crashes on rotating screen.
Post by: Skuzzy on February 13, 2017, 11:44:26 AM

If there is a dump file it would be helpful.  None of our computers will respond the rotate key sequence and I have not found how to enabled it for my computer yet.

Windows should not be sending us that key sequence, once we are full screen, as we are running in exclusive mode, but apparently, they are.

Title: Re: AH dx9 crashes on rotating screen.
Post by: AAIK on February 13, 2017, 11:57:24 AM

Attached is reproduced crash dump file. Had to zip it to fit within the 30MB restriction (dump file is about 34MB normally).

Title: Re: AH dx9 crashes on rotating screen.
Post by: Skuzzy on February 13, 2017, 12:01:56 PM

Thank you!

Title: Re: AH dx9 crashes on rotating screen.
Post by: Bizman on February 13, 2017, 12:29:52 PM

Control + Arrow keys is by default on in the Intel video system.

It can be disabled in the Intel display settings under Control Panel by unchecking one tick box. If you don't rotate your screen regularly, disable it.

Title: Re: AH dx9 crashes on rotating screen.
Post by: Skuzzy on February 13, 2017, 12:32:49 PM

Apparently it only works if you have an Intel video chip.  None of AMD/NVidia computers seem to have that as a key option.

Or, by default, it is disabled.  I can manually change the screen orientation in the video card driver control panel, but there is not hot key for that.

I can press those keys all day long and they do nothing in Windows 7, 8, 8.1, or 10.

Title: Re: AH dx9 crashes on rotating screen.
Post by: AAIK on February 13, 2017, 12:36:06 PM

I am on a laptop (don't know if it says that).

Title: Re: AH dx9 crashes on rotating screen.
Post by: Skuzzy on February 13, 2017, 12:40:37 PM

It probably has an Intel video chip.  Appreciate the dump file.  Saves us a lot of time.

Title: Re: AH dx9 crashes on rotating screen.
Post by: Skuzzy on February 14, 2017, 10:07:48 AM

After looking into this, there is nothing we can do about it as it, basically restarts the game and when we ask for a surface to work with, we are getting an error back.