Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: haggerty on April 14, 2017, 03:22:41 PM

Title: Display issues after upgrading driver and new monitor
Post by: haggerty on April 14, 2017, 03:22:41 PM: So I got a new 144hz monitor but I can only display 60hz at the moment because my mini-dp to dvi is not a dual link. Everything is working fine until I enter the arena, screen goes black and then starts to update the image slowly from the bottom up. Some flickers and it repeats the process. I upgraded to the latest nvidia drivers and thought maybe the geforce experience was causing it, have never seen its on screen options before. Disable that and had no improvement. I verified that the game is using my 970M and not the intel graphics.
Title: Re: Display issues after upgrading driver and new monitor
Post by: haggerty on April 14, 2017, 03:31:51 PM: decided to give DX11 a try, works without any issues.
I notice the video settings in DX11 shows *DISPLAY 1* after the video card, DX9 does not say that. I notice that the screen is black for a decent amount of time when alt-tabbing, guessing its just a drawback of using an external monitor instead of the laptop screen.
Title: Re: Display issues after upgrading driver and new monitor
Post by: haggerty on April 14, 2017, 04:00:50 PM: ------------------
System Information
------------------
Time of this report: 4/14/2017, 22:38:04
Machine name: HAGS
Machine Id: {A5523534-CD63-4FC7-A902-E7334176C355}
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_sec.170327-1835)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: Alienware 17 R2
BIOS: A00
Processor: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (8 CPUs), ~2.5GHz
Memory: 16384MB RAM
Available OS Memory: 16270MB RAM
Page File: 6554MB used, 12146MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_06881028&REV_06
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 2160 MB
Dedicated Memory: 112 MB
Shared Memory: 2048 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD0459
Native Mode: 1920 x 1080(p) (60.020Hz)
Output Type: Internal
Monitor Name: Generic PnP Monitor
Monitor Model: VG248
Monitor Id: ACI24E1
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
Driver File Version: 20.19.0015.4624 (English)
Driver Version: 20.19.15.4624
DDI Version: 12
Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.0
Graphics Preemption: Primitive
Compute Preemption: Thread group
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 3/8/2017 2:00:00 AM, 39864472 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5098-11CF-7D6C-88261BC2DB35}
Vendor ID: 0x8086
Device ID: 0x0416
SubSys ID: 0x06881028
Revision ID: 0x0006
Driver Strong Name: oem76.inf:5f63e534dd929195:iHSWM_w10:20.19.15.4624:pci\ven_8086&dev_0416
Rank Of Driver: 00D12001
D3D9 Overlay: Not Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

Card name: NVIDIA GeForce GTX 970M
Manufacturer: NVIDIA
Chip type: GeForce GTX 970M
DAC type: Integrated RAMDAC
Device Type: Render-Only Device
Device Key: Enum\PCI\VEN_10DE&DEV_13D8&SUBSYS_06881028&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: Unknown
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvldumdx.dll
Driver File Version: 22.21.0013.8165 (English)
Driver Version: 22.21.13.8165
DDI Version: unknown
Feature Levels: Unknown
Driver Model: WDDM 2.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 3/31/2017 2:00:00 AM, 885216 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x10DE
Device ID: 0x13D8
SubSys ID: 0x06851028
Revision ID: 0x00A1
Driver Strong Name: oem78.inf:0f066de3d14cead8:Section240:22.21.13.8165:pci\ven_10de&dev_13d8&subsys_06881028
Rank Of Driver: 00D10001
Video Accel: Unknown
DXVA2 Modes: Unknown
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Not Available
AGP Status: Enabled
MPO Caps: Unknown
MPO Stretch: Unknown
MPO Media Hints: Unknown
MPO Formats: Unknown

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Airplane Mode Switch
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x413C, 0xABCE
FF Driver: n/a

Device Name: USB Gaming Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA0EA
FF Driver: n/a

Device Name: USB Gaming Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA0EA
FF Driver: n/a

Device Name: USB Gaming Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA0EA
FF Driver: n/a

Device Name: T.16000M
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x044F, 0xB10A
FF Driver: n/a

Device Name: USB Gaming Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA0EA
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub (xHCI)
| Vendor/Product ID: 0x8086, 0x8C31
| Matching Device ID: USB\ROOT_HUB30
| Service: USBHUB3
| Driver: USBHUB3.SYS, 7/16/2016 13:41:55, 535904 bytes
|
+-+ USB Composite Device
| | Vendor/Product ID: 0x04D9, 0xA0EA
| | Location: Port_#0002.Hub_#0003
| | Matching Device ID: USB\COMPOSITE
| | Service: usbccgp
| | Driver: usbccgp.sys, 7/16/2016 13:41:55, 169312 bytes
| |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x04D9, 0xA0EA
| | | Location: 0000.0014.0000.002.000.000.00 0.000.000
| | | Matching Device ID: USB\Class_03&SubClass_01
| | | Service: HidUsb
| | | Driver: hidusb.sys, 9/22/2016 17:05:53, 38400 bytes
| | | Driver: hidclass.sys, 10/15/2016 05:55:50, 156672 bytes
| | | Driver: hidparse.sys, 9/22/2016 17:05:53, 40960 bytes
| | |
| | +-+ HID-compliant mouse
| | | | Vendor/Product ID: 0x04D9, 0xA0EA
| | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | | Service: mouhid
| | | | Driver: mouhid.sys, 7/16/2016 13:41:54, 32256 bytes
| | | | Driver: mouclass.sys, 7/16/2016 13:41:54, 59232 bytes
| | |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x04D9, 0xA0EA
| | | Location: 0000.0014.0000.002.000.000.00 0.000.000
| | | Matching Device ID: USB\Class_03
| | | Service: HidUsb
| | | Driver: hidusb.sys, 9/22/2016 17:05:53, 38400 bytes
| | | Driver: hidclass.sys, 10/15/2016 05:55:50, 156672 bytes
| | | Driver: hidparse.sys, 9/22/2016 17:05:53, 40960 bytes
| | |
| | +-+ HID Keyboard Device
| | | | Vendor/Product ID: 0x04D9, 0xA0EA
| | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| | | | Service: kbdhid
| | | | Driver: kbdhid.sys, 9/15/2016 18:43:23, 39424 bytes
| | | | Driver: kbdclass.sys, 7/16/2016 13:41:54, 62304 bytes
| | | |
| | +-+ HID-compliant mouse
| | | | Vendor/Product ID: 0x04D9, 0xA0EA
| | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | | Service: mouhid
| | | | Driver: mouhid.sys, 7/16/2016 13:41:54, 32256 bytes
| | | | Driver: mouclass.sys, 7/16/2016 13:41:54, 59232 bytes
| |
+-+ USB Composite Device
| | Vendor/Product ID: 0x03F0, 0x1024
| | Location: Port_#0014.Hub_#0003
| | Matching Device ID: USB\COMPOSITE
| | Service: usbccgp
| | Driver: usbccgp.sys, 7/16/2016 13:41:55, 169312 bytes
| |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x03F0, 0x1024
| | | Location: 0000.0014.0000.014.000.000.00 0.000.000
| | | Matching Device ID: USB\Class_03&SubClass_01
| | | Service: HidUsb
| | | Driver: hidusb.sys, 9/22/2016 17:05:53, 38400 bytes
| | | Driver: hidclass.sys, 10/15/2016 05:55:50, 156672 bytes
| | | Driver: hidparse.sys, 9/22/2016 17:05:53, 40960 bytes
| | |
| | +-+ HID Keyboard Device
| | | | Vendor/Product ID: 0x03F0, 0x1024
| | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| | | | Service: kbdhid
| | | | Driver: kbdhid.sys, 9/15/2016 18:43:23, 39424 bytes
| | | | Driver: kbdclass.sys, 7/16/2016 13:41:54, 62304 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 561.1 GB
Total Space: 943.5 GB
File System: NTFS
Model: TOSHIBA MQ01ABD100

Drive: D:
Free Space: 70.2 GB
Total Space: 244.2 GB
File System: NTFS
Model: SanDisk SD8SNAT256G1122
Title: Re: Display issues after upgrading driver and new monitor
Post by: Bizman on April 15, 2017, 01:36:01 AM: Based on a quick search it seems that the GTX970 is at the lower end for 144Hz. For example see http://www.tomshardware.co.uk/answers/id-2990039/gpu-play-1080p-144hz.html (http://www.tomshardware.co.uk/answers/id-2990039/gpu-play-1080p-144hz.html).

That, plus knowing that the Mobile version is much slower than the desktop version: http://gpu.userbenchmark.com/Compare/Nvidia-GTX-970M-vs-Nvidia-GTX-970/m17319vs2577 (http://gpu.userbenchmark.com/Compare/Nvidia-GTX-970M-vs-Nvidia-GTX-970/m17319vs2577).

Plus the lack of dual link you mentioned.
Title: Re: Display issues after upgrading driver and new monitor
Post by: Skuzzy on April 15, 2017, 05:59:06 AM: First, your nice NVidia graphics card is listed as a "Render only device", which is a common problem many have with Windows 10.

But what disturbs me, even more, is DirectX does not seem able to figure out how much video memory the 970 has and is not detecting any monitor attached to it. It really appears as if you are using the Intel video chip and not the 970.

You might want to contact Dell and ask them about this one, because there is certainly something not right about this.
Title: Re: Display issues after upgrading driver and new monitor
Post by: haggerty on April 15, 2017, 09:10:20 AM: played around some more today, I realized that even though my laptop was closed it was set to display on the laptop and my monitor. I changed it to monitor only and fired up DX9 again. It loaded just fine, strange that DX11 would work fine without the change though. I have the nvidia control panel to use the dedicated 970M in the global settings so all applications should be using it, Aces High only sees the 970 in the video settings before logging in.

Bizman, I've ordered the necessary cables to get the 144hz capability, I also have a 980ti I'm getting from a buddy to use in my graphics amplifier. With the 970M keeping the game capped at 60fps, i'm sure the 980ti will be more than enough to take advantage of 144.