Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: Puma44 on April 25, 2017, 09:29:22 PM
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After reinstalling W7, there two issues that I can't figure out how to solve.
1. The mic, which has always been plugged into the front of the computer and worked fine, has quit producing any input in Range or Channel in game. I've tried tuning to myself with nothing coming through. I've checked the voice settings in game and tried different ones to no avail. I've checked the sound configuration in the computer and can't get any settting to test with the mic. Ive also check and found nothing muted. All of the game sounds are working normally.
2. Track IR has the latest software installed and works great in the software setup page. In game it is inoperative. I've gone into the VR setting, confirmed VR is unchecked and the Track IR enable relative motion box is checked.
DXDIAG attached.
Both of these have me stumped. I'd appreciate some expert help figuring these out. Thanks!
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It does not appear the motherboard drivers are installed.
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OK, thanks Skuzzy. I'll work on that today. Still learning to interpret the DXDIAG. Which entry tells that information?
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Down in the system devices section. Look at the USB driver. It should be an Intel driver. Dell should have the drivers available for that computer, unless it is built into the operating system which came with the computer.
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Supposing you'll find what you need here: http://www.dell.com/support/home/us/en/04/product-support/product/xps-630/drivers (http://www.dell.com/support/home/us/en/04/product-support/product/xps-630/drivers)
The System Analysis tool looks promising, but take it with a grain of salt. Can't tell about Dell, but for some other brands such tools don't seem to want to upgrade native Windows drivers.
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Down in the system devices section. Look at the USB driver. It should be an Intel driver. Dell should have the drivers available for that computer, unless it is built into the operating system which came with the computer.
Thanks Skuzzy! Learning something new every day in this journey.
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Supposing you'll find what you need here: http://www.dell.com/support/home/us/en/04/product-support/product/xps-630/drivers (http://www.dell.com/support/home/us/en/04/product-support/product/xps-630/drivers)
The System Analysis tool looks promising, but take it with a grain of salt. Can't tell about Dell, but for some other brands such tools don't seem to want to upgrade native Windows drivers.
Thanks Bizman! I appreciate you looking that up. I've visited that site previously when trying to work ou the previous issue when in W10. Hopefully, the resolution will be available there.
A question for you and/or Skuzzy. When in game in the current configuration, the frame rate is in the 30-40 range. Then after a random length of time, the frame rate will increase to the 55-60 range. Is the that a function of not having the correct motherboard drivers, or something else? Also, could the lack of correct motherboard drivers be the source of the non functioning mic and Track IR?
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The game can take a minute, or two, to preload everything. During that time the frame rate will not be stable.
Be sure to disable the "Superfetch" service in Windows 7 as it can eat up the CPU until it is done.
Hard to know what is going on until all the drivers are loaded.
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Roger that! Where is the Superfetch option located? Thanks Skuzzy!
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Start->Control Panel->Administrative Tools->Services
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Thanks!
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The Dell website has no chipsets listed for my computer, for other desktops/laptops yes.
After a scan of my computer, the Intel driver update utility states "No drivers were detected for your product."
Once again, I'm stumped. Ideas?
Also did a BIOS update this morning. Frame rate stability is vastly improved, running 58-60 most of the time. Still no Track IR or transmit/receive voice, games sounds working normally.
Thanks!
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What was the original operating system? Do you have the OEM installation disc? Did you install from a generic OEM Windows 7 copy?
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What was the original operating system? Do you have the OEM installation disc? Did you install from a generic OEM Windows 7 copy?
W7. Yes, that's what I used when W10 would not low a roll back.
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It is the original version of Windows 7 from Dell? That should have contained all the drivers for the computer.
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It is the original version of Windows 7 from Dell? That should have contained all the drivers for the computer.
I'll do some digging and find the original.
Found the original Drivers & Utilities Disk that came with the computer. Loaded it, looked through the files, and don't recognize that describes anything obvious about CPU or motherboard drivers.
I then found another Dell W7 upgrade disk(apparently I originally had Vista and stand corrected) that has the following in a drivers file.
int_vst_vid
Intel_Gen_64
intel_vid_biz64
intel_video_64_port
Intel_WLan64
Intel_XT2_vid64
NV_64_Biz
NV_64desktop_vid
NV_lo_vid64
NV_vos_64
realtek_XPS
Xeno
I don't understand the "code" listed here. Any of them the one that should be downloaded?
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If the computer came with Vista, then that is the only source for the drivers, as the Dell upgrade would assume the drivers to be installed already.
That list contains Intel, RealTek, NVidia, and something called Xeno. The Intel list looks like it has the video chip, network, and general (?) support drivers.
See if the Intel_Gen file will run. There is a good chance Dell wrapped the executables so they would only run on Vista. If that is the case, it seems the only way you are going to get all the drivers installed will be to install Vista, then the Dell Windows 7 upgrade.
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Thanks Skuzzy. Do you think this is the reason I'm not able to transmit or receive voice in game?
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Thanks Skuzzy. Do you think this is the reason I'm not able to transmit or receive voice in game?
That could be a lot of things. It the mic works in the Windows Sound Recorder (Start->All Programs->Accessories->Sound Recorder), then it could be as simple as the incorrect device being used by the game (Options->Preferences->Game Sounds), or it being blocked by a firewall (router or local).
If it does not work in Windows Sound Recorder, then that is where you have to start. If it does not work there, it cannot work in the game. In the audio control panel (Start->Control Panel->Sound), under the "Recording" tab, check to see if the mic shows as being connected and go from there.
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It does not work in windows sound recorder. It's greyed out and not selectable. My first point to check was in game and then windows sound recorder. So, I'm at a loss as to what the next step should be.
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If the mic does not show up in the "Start->Control Panel->Sound" dialog, under the "Recording" tab, then one, or more, of the following is true;
1) No driver for the sound card exists.
2) The mic is not plugged into the correct port.
3) The mic is dead.
4) The mic port, on the sound card is dead.
I think that should cover it.
You have to get it working in Windows Sound Recorder before it will work in the game.
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If the mic does not show up in the "Start->Control Panel->Sound" dialog, under the "Recording" tab, then one, or more, of the following is true;
1) No driver for the sound card exists.
2) The mic is not plugged into the correct port.
3) The mic is dead.
4) The mic port, on the sound card is dead.
I think that should cover it.
You have to get it working in Windows Sound Recorder before it will work in the game.
Thanks for your patience with this Skuzzy. Very much appreciated. The mic has been plugged into the same port it's worked normally for years. The Creative Sound software/drivers were downloaded and installed after W7 was resinstalled. I've also tried plugging the mic into a mic port in the rear of the computer with no difference noted.
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Your built-in audio device is not going to work anyway. There are no drivers installed for it.
When you right click on the speaker ICON in the system tray (lower right corner), and select "Recording devices", what does the panel show? A picture would be fine.
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Keep in mind you may have plug points both on the front of the PC and the rear. There maybe a setting that may say ignore the front or rear plug you are using.
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Skuzzy, below is the page you requested a look at. As you can see the Microphone FP, which I've used for years with a plug in microphone, shows "Not plugged in". The mic is plugged into the Mic hole in the front of the computer. Per your previous post, is it a dead mic or dead sound card? I doubt the sound card is dead because the speakers test when the configuration menu is selected.
I've checked the Device Manager and find Creative SB-Fi and High Definition Audio Device (Microsoft) under "Sound, video and game controllers". I uninstalled the HD audio device with the thought that the Creative SB should be the only one showing. Correct? Well, as soon as the HD device is uninstalled, the computer reinstalls it without my prompting it to do so.
(http://i906.photobucket.com/albums/ac270/puma44/Mobile%20Uploads/2014-09/Graphics/IMG_4560_zpsatbu5aip.jpg) (http://s906.photobucket.com/user/puma44/media/Mobile%20Uploads/2014-09/Graphics/IMG_4560_zpsatbu5aip.jpg.html)
Randy, thanks for the input. I did check both front and rear plug status. The front was enabled along with the rear. I've never intentionally enabled the rear and have disabled it.
I'm quite confused by this mic issue since it worked fine when I had Vista, upgraded to W7, and to W10 (yeah, probably should have not done that one). Since reinstalling W7, this has occurred.
Thanks to all who have contributed ideas and patience with my issues. I very much appreciate the help. :salute
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After the previous post, I logged into the game. Frame rate was a solid 59-60. Game sounds all worked normally. Still no mic transmit. I tuned to myself on channel, tested with no sound, and the game quit working. Had to control-alt-delete to get back to the desk top. Logged back in, tried a vox check on range, and the game quit working again. Control-alt-delete to get back to desk top. Logged back in and had great frame rates. Still no mic function and unable to hear other players transmitting on range.
Tomorrow, I'm getting a new microphone as a first step.
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Puma, for testing purposes you can use headphones in the microphone input. Cheap ear buttons do. Just check that the plug is of the right type with a metal tip, ring and sleeve. Two rings between the tip and sleeve are for phones or macs, the extra ring is for microphone. Even that should work at least as showing as a plugged in device, possibly causing extra hum or one channel only. Also notice that headphones are very insensitive for microphones. You'd have to yell to get audible results. But the work for testing without having to buy anything.
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Thanks Bizman! I'll give that a try!
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Not hearing other players is a network function as the voices you hear will appear as normal game sounds to the computer. Usually either a router firewall or computer firewall is blocking the inbound connection required for VOX to be heard over UDP.
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Ok, thanks Skuzzy! I'll look into that today. Is there something code wise other than HiTech or Ace High I should be on the look out for in the firewall(s)?
Bizman, your idea solved one of my problems. Plugged in a set of ear buds to the mic receptacle and the Microphone FP lit up and showed plugged in. So, it's off for a new mic today. Thanks much for the suggestion!
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Perhaps Windows firewall was turned on after the install? Skuzzy can give you the port to open up for the udp traffic if you need to leave it on.
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First thing to do is to find the firewall(s). Then to see if they are suspect, simply disable them for a bit and test VOX. If it works, then you know where the problem is. From there it should be a simple matter of opening the firewall up for the game. How that is done will depend on the firewall.
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Thanks Hyzer. Windows did turn its firewall after the install. So, it and the Kaspersky firewall were killing the frame rates. I disabled the windows firewall and the rebates improved.
Skuzzy, thanks! I'll look into it and see what's going on.
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First thing to do is to find the firewall(s). Then to see if they are suspect, simply disable them for a bit and test VOX. If it works, then you know where the problem is. From there it should be a simple matter of opening the firewall up for the game. How that is done will depend on the firewall.
Skuzzy, I confirmed Windows firewall was disabled, turned off the Kaspersky firewall, and tested VOX in game. Still no good. All that happens is my Callsign lights up when transmitting over Channel or Range.
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After plugging in the USB microphone and testing it in Windows Sound Recorder, did you make sure it was selected in the games Options->Preferences->Game Sounds?
If you are behind a router, is there a firewall in the router?
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After plugging in the USB microphone and testing it in Windows Sound Recorder, did you make sure it was selected in the games Options->Preferences->Game Sounds?
If you are behind a router, is there a firewall in the router?
Yes, I did check and the new microphone is selected in the game sounds menu. I am not aware of the Apple time capsule having a firewall but, will check. Thanks!