Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: oakranger on April 29, 2017, 10:02:34 PM
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Had this system for two months with/out issues. Last night FR will jump from 70-80 down to 10s or freezes for 10 secs or so. Not consent like it use to. I can play WoT at max graphics and other programs and see not issues. I AM stump what may be the issue.
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System Information
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Time of this report: 4/29/2017, 21:29:29
Machine name: DESKTOP-91ODHAD
Machine Id: {1FCAD41D-1B78-4C75-BCA7-4D07B2FF19C6}
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_sec.170327-1835)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: K501UW
BIOS: K501UW.202
Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz (4 CPUs), ~2.6GHz
Memory: 8192MB RAM
Available OS Memory: 8026MB RAM
Page File: 5020MB used, 4285MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode
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DxDiag Notes
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Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Please send a little more of your DxDiag output, down to and including Sound Devices. That would allow for seeing potential driver issues. Also, if the DxDiag only shows your video card as ### series, the exact model would be nice to know.
Per the information you sent, it looks like your processor is a little on the low side, 3+ GHz being preferred.
Also, your Page File usage looks quite large. Are you using Sleep/Hibernate instead of completely shutting your system down? And further, you most likely have Fast Boot enabled which actually is pretty much the same as hibernate.
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The processor is a little on the low side, but we need more information from the DXDIAG output. You can attach it to a post, so you do not need to try and cut and paste it into a post.
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Please send a little more of your DxDiag output, down to and including Sound Devices. That would allow for seeing potential driver issues. Also, if the DxDiag only shows your video card as ### series, the exact model would be nice to know.
Per the information you sent, it looks like your processor is a little on the low side, 3+ GHz being preferred.
Also, your Page File usage looks quite large. Are you using Sleep/Hibernate instead of completely shutting your system down?.....i completely shutting it down most of the time. And further, you most likely have Fast Boot enabled which actually is pretty much the same as hibernate.
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Display Devices
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Card name: Intel(R) HD Graphics 520
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_11E01043&REV_07
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4094 MB
Dedicated Memory: 128 MB
Shared Memory: 3966 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO38ED
Native Mode: 1920 x 1080(p) (60.052Hz)
Output Type: Internal
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd12umd64.dll
Driver File Version: 21.20.0016.4550 (English)
Driver Version: 21.20.16.4550
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 11/10/2016 7:00:00 PM, 94208472 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-5A56-11CF-3562-F031BCC2D835}
Vendor ID: 0x8086
Device ID: 0x1916
SubSys ID: 0x11E01043
Revision ID: 0x0007
Driver Strong Name: oem27.inf:5f63e534f36b7c6d:iSKLD_w10_DS:21.20.16.4550:pci\ven_8086&dev_1916&subsys_11e01043
Rank Of Driver: 00D10001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Pro gressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoF GT DXVA2_ModeH264_VLD_Multiview_ NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalSt retch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalSt retch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalSt retch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalSt retch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalSt retch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalSt retch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalSt retch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalSt retch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB
MPO Stretch: 5.000X - 0.334X
MPO Media Hints:
MPO Formats: YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
Card name: NVIDIA GeForce GTX 960M
Manufacturer: NVIDIA
Chip type: GeForce GTX 960M
DAC type: Integrated RAMDAC
Device Type: Render-Only Device
Device Key: Enum\PCI\VEN_10DE&DEV_139B&SUBSYS_11E01043&REV_A2
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 5985 MB
Dedicated Memory: 2019 MB
Shared Memory: 3966 MB
Current Mode: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_b2bf7adf4f50ea63\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_b2bf7adf4f50ea63\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_b2bf7adf4f50ea63\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_b2bf7adf4f50ea63\nvldumdx.dll
Driver File Version: 22.21.0013.8189 (English)
Driver Version: 22.21.13.8189
DDI Version: 12
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 4/18/2017 7:00:00 PM, 885032 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x10DE
Device ID: 0x139B
SubSys ID: 0x11E01043
Revision ID: 0x00A2
Driver Strong Name: oem60.inf:0f066de3b3e323ef:Section136:22.21.13.8189:pci\ven_10de&dev_139b&subsys_11e01043
Rank Of Driver: 00D10001
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Pro gressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoF GT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSim ple_NoGMC
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
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I should bring this up that I been running the same system over two months and had no issues at all. Never change anything in the game, however, there was a update on my intel recently that somebody said that could be the issue. If so can I roll back on the previous update before the newest update?
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Oh, it's a laptop. That opts out some potential issues like missing motherboard drivers. Thanks for the info.
As you can see in the Display Devices, you have two video "cards". One byIntel, another by Nvidia. It's been known already since AH2 that Intel video doesn't understand all the game code the same way the "real" gaming video cards do. That's why you'd want to use the GTX 960M for AH and most likely many other games, too. Check the Nvidia Control Panel, the latest update may have changed the priority. That sounds like the most likely culprit for such a drastic drop in FR.
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Nice catch Bizman!
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So can I roll back on that, Bizman?
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If it's the Nvidia setting as I suspect, all you need to do is to choose the right device. A couple of mouse clicks. This is for Lenovo, but it applies to all brands: https://support.lenovo.com/fi/en/solutions/ht078706 (https://support.lenovo.com/fi/en/solutions/ht078706)
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If it's the Nvidia setting as I suspect, all you need to do is to choose the right device. A couple of mouse clicks. This is for Lenovo, but it applies to all brands: https://support.lenovo.com/fi/en/solutions/ht078706 (https://support.lenovo.com/fi/en/solutions/ht078706)
Try that and did not solved the problem.
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Did you check in the game settings to be sure the game is using the Nvida card and not the Intel one?
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Did you check in the game settings to be sure the game is using the Nvida card and not the Intel one?
Yea, make sure it was still using it. It something just i or we are over looking it. I know my system is ok. Ran test on it and nothing showing up.
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One trick to try before trying to roll back your system: While shutting down, keep the Shift button pressed. Then start normally and check if it helped.
If not, do a System Restore to a date your system worked and check if that gets your frame rates back to normal. If that helps, the culprit is most likely a driver update.
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I saw a similar drop in FR and stutters with my GTX1070 and I7 2600k at 4.2GHz. Happened with DX9, DX11 and VR. I thought a driver revision fixed it but it continued. No FPS problems in other games but it was blue screening recently, I suspect the MB memory controller, so I upgraded everything and that fixed it.
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One trick to try before trying to roll back your system: While shutting down, keep the Shift button pressed. Then start normally and check if it helped.
If not, do a System Restore to a date your system worked and check if that gets your frame rates back to normal. If that helps, the culprit is most likely a driver update.
I am not that computer knowledge. So how do I do a system restore?
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I got it. Hu, no saved point restore was available.......toejam.
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Now that you know where to find it, activate it for future needs.
Since that was not an option for now, try Device Manager>Display adapters>Nvidia>Roll back driver.
If that doesn't help, download and run DDU (http://www.wagnardsoft.com/content/display-driver-uninstaller-ddu-v17064-released) (in Safe Mode) to wipe out all of your Nvidia drivers, then download and install new drivers from Nvidia (http://www.nvidia.com/Download/index.aspx). The latest drivers are not the only option, you may have to try several before finding what suits your system best. For a (hopefully) known-good option you might also want to check for the video drivers at Asus (https://www.asus.com/Notebooks/K501UW/HelpDesk_Download/) or use the Asus Live Update utility.
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Now that you know where to find it, activate it for future needs.
Since that was not an option for now, try Device Manager>Display adapters>Nvidia>Roll back driver.
If that doesn't help, download and run DDU (http://www.wagnardsoft.com/content/display-driver-uninstaller-ddu-v17064-released) (in Safe Mode) to wipe out all of your Nvidia drivers, then download and install new drivers from Nvidia (http://www.nvidia.com/Download/index.aspx). The latest drivers are not the only option, you may have to try several before finding what suits your system best. For a (hopefully) known-good option you might also want to check for the video drivers at Asus (https://www.asus.com/Notebooks/K501UW/HelpDesk_Download/) or use the Asus Live Update utility.
Before I read this I actually uninstalled by graphics driver then reinstalled it. So far it seems to work.
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Same thing, less fiddling. Glad it works!
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Same thing, less fiddling. Glad it works!
THANKS! :salute :cheers:
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Glad you got it sorted out.
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Glad you got it sorted out.
Thanks. Like I said it is something simple that I/we are overlooking.
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FR at it again. Something in the backround that causing FR jump around from 120 (never seen it that high before) down the the teens. Who has suggestion for me to see what might be taking up memory?
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Could it be related to this: http://bbs.hitechcreations.com/smf/index.php/topic,387657.msg5151895.html#msg5151895 (http://bbs.hitechcreations.com/smf/index.php/topic,387657.msg5151895.html#msg5151895)
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Could it be related to this: http://bbs.hitechcreations.com/smf/index.php/topic,387657.msg5151895.html#msg5151895 (http://bbs.hitechcreations.com/smf/index.php/topic,387657.msg5151895.html#msg5151895)
Yea, I was talking to fess the other day and issue he is having. FR over 200....?!?
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yeah, with DX11 it is 59 but with DX9 it is very high and fluctuates a lot.
For your problem Oakranger, check to see if anything is taking resources. Right click on the taskbar and select Task Manager. You may need to click on 'more details' to see all the processes that are running. See if anything is taking up your CPU or Memory. You will be able to see the % use.