Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: branch37 on July 15, 2017, 07:23:05 PM
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It happens in other games from time to time but it seems to happen in AH more often. It seems random to me but my PC freezes to the point that the only way to fix it is to turn it off manually. I'm starting to think that it has something to do with windows 10 checking for updates. The time stamp on when it last checked for an update and when the PC froze seem to be pretty close together. Any suggestions on a fix?
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A DXDIAG output might be helpful.
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^this.
Also, if your suspect about windows update is correct, you can make windows look for updates manually before starting a game. I do that with my anti-virus, the rest I have set to manual update.
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how much of the report do you need?
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how much of the report do you need?
The top third is usually enough. Up to and including <SOUND DEVICES>
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System Information
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Time of this report: 7/16/2017, 16:09:29
Machine name: BRANCH-PC
Machine Id: {163901DD-ECDA-4565-BD86-FEFF90D5DEAD}
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.170706-2004)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: Aurora-R4
BIOS: A10
Processor: Intel(R) Core(TM) i7-4820K CPU @ 3.70GHz (8 CPUs), ~3.7GHz
Memory: 16384MB RAM
Available OS Memory: 16302MB RAM
Page File: 4212MB used, 28473MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 770
Manufacturer: NVIDIA
Chip type: GeForce GTX 770
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1184&SUBSYS_103310DE&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 10168 MB
Dedicated Memory: 2017 MB
Shared Memory: 8151 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: S27D390
Monitor Id: SAM0B67
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_39d8ca1ac617325e\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_39d8ca1ac617325e\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_39d8ca1ac617325e\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_39d8ca1ac617325e\nvwgf2umx.dll
Driver File Version: 21.21.0013.7653 (English)
Driver Version: 21.21.13.7653
DDI Version: 12
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 12/28/2016 7:00:00 PM, 17749624 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-52C4-11CF-8B6E-3E301BC2D835}
Vendor ID: 0x10DE
Device ID: 0x1184
SubSys ID: 0x103310DE
Revision ID: 0x00A1
Driver Strong Name: oem21.inf:0f066de38af44490:Section006:21.21.13.7653:pci\ven_10de&dev_1184&subsys_103310de
Rank Of Driver: 00D10001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_Stereo_Pro gressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoF GT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSim ple_NoGMC
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
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Sound Devices
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Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10280541&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7544 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/24/2015 12:00:00 AM, 4518136 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10280541&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7544 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/24/2015 12:00:00 AM, 4518136 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: S27D390-4 (NVIDIA High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0040&SUBSYS_10DE1033&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: nvhda64v.sys
Driver Version: 1.03.0034.0017 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 12/29/2016 12:00:00 AM, 221632 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Headset Earphone (HyperX 7.1 Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: USB\VID_0951&PID_16A4&REV_0003&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 10.00.14393.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/15/2016 12:00:00 AM, 132096 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
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First, have you downloaded and installed the video drivers from Nvidia or are they provided by Windows? In case of the latter, do the former.
Second, you have three separate sound cards. Disable in the Device Manager and then uninstall the drivers for at least the Nvidia HDMI sound device. If you only use your headphones, you might want to do the same for the Realtek Motherboard Audio, which you can disable in the UEFI/BIOS.
Also check for updates in the Alienware support site. There's a new BIOS version available, check the description of it and update if it clearly seems to solve your issues.
If your computer came with Win7 installed and got upgraded to 10, reinstall all of the drivers. A clean Windows install would be the best option, but people may prefer to do otherwise, a decision I've learned to accept.
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Bizman nailed it.
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Sorry about the bump but I'm still having this issue. I've done everything Bizman pointed out, and I thought it helped at first but it happened again today. Another observation; it seems like the longer the PC has been running, the more likely it is to happen. Also, once it happens, it seems to happen more frequently. It only happens when gaming or watching a video or something of that like.
do you need another dixdag?
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Heat issue maybe,no wizard...but have seen it happen :uhoh GTx770 is fairly old card. My computer from that era over heated just running window 10, well not really but sure felt like it. Couldnt hardly run any sort of upper class games...just lockdown. No CNTR ALT DEL...nothing but cut off power. To keep it from happening 10 min later, was like wep in AH, 2 min off for 1 min running a game :uhoh
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1stpar3 has a good point there. If the CPU overheats, it will slow down to the point of not apparently responding.
What type is your processor cooler? More importantly, how is it attached to the motherboard? If it's the plastic split prongs, they're prone to get loose since they are quite finicky to install properly. The cooler should't move at all if it's properly seated. If it's loose, you'd better take it off completely and change the heat paste.
If it's the Intel stock cooler, you may also want to get something a little more powerful. The cost for a decent one is 50 or even less.
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It does sound heat related.
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Looking at oboes thread my problem seems very similar but I don’t think it’s related to voice or sound. It does seem to happen much more often in the events arenas though.
Sent from my iPhone using Tapatalk
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It is a liquid cooled system though and the fans never rev up like it’s getting hot but I’m going to check it out sometime this week.
Sent from my iPhone using Tapatalk
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It is a liquid cooled system though and the fans never rev up like it’s getting hot but I’m going to check it out sometime this week.
Sent from my iPhone using Tapatalk
I must admit I'm not too familiar with how the liquid cooling systems measure the need for cooling. Is there anything connected to the CPU fan power connector? If not, I can't figure out how the cooling system could find out a potentially loose CPU cooling block - unless of course there's some monitoring software reading the temps and adjusting the cooler accordingly.
You can easily check for such issues in the BIOS/UEFI settings. A loose block or inadequate monitoring/adjusting should cause the CPU run quite hot even when idle.
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How well did this computer and Nvidia 770 play AH3? Mine would barely run it all,even with most graphics options NERFED or even turned off. :headscratch: There is a hit to performance in EVENTS arenas, even on my GTX1070. Just not sure how AH will run on your card? My laptop I started with, would play OFFLINE AH3, but as soon as I went online,even in the tower would cause a "White Screen" lock down like you describe, and wasnt heat related(it was monitored). Just curious :salute
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Could also be power related, but heat is still my first thought.
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It runs AH3 great. The only thing that gives me problems is clouds on certain terrains and some shadows.
I moved it from its spot under my desk which I admit had crappy airflow to a good spot and it ran at idle all night and never got above 75 degrees inside the case.
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