Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: 100Coogn on May 04, 2018, 11:37:22 PM

Title: Hard Rest To Exit AHIII
Post by: 100Coogn on May 04, 2018, 11:37:22 PM

I had to hard reset my PC three times to exit AHIII (DX9)
I then tried DX11 and that shuts down with no problem.

Coogan

Title: Re: Hard Rest To Exit AHIII
Post by: 100Coogn on May 05, 2018, 09:28:35 PM

Wow!   Thanks for looking into this issue.    :confused:

Coogan

Title: Re: Hard Rest To Exit AHIII
Post by: The Fugitive on May 06, 2018, 12:05:34 AM

As 99.99 percent of the rest of the players had no problem exiting the DX9 version or the game, Im guessing YOUR computer may have an issue. You might want to look into it.

Title: Re: Hard Rest To Exit AHIII
Post by: Skuzzy on May 06, 2018, 05:30:26 AM

I moved this to Tech Support forum as there is not enough information to qualify as a Bug Report.

We have already had one player who has had issues with the latest Windows 10 update, so lets start there.  A DXDIAG output might be helpful.

A description of what you were doing when the game appears to lockup might help.

When you say lockup, what makes you think the computer was locked up?  Did Ctrl-Alt-Del not bring up the Task Manager?

We are not in the office on the weekends and our office closes Friday at 5:00pm CST.

Title: Re: Hard Rest To Exit AHIII
Post by: 100Coogn on May 06, 2018, 07:40:47 AM

Quote from: The Fugitive on May 06, 2018, 12:05:34 AM

As 99.99 percent of the rest of the players had no problem exiting the DX9 version or the game, Im guessing YOUR computer may have an issue. You might want to look into it.

Started doing this after the last AH update.

Coogan

Title: Re: Hard Rest To Exit AHIII
Post by: 100Coogn on May 06, 2018, 07:43:03 AM

Quote from: Skuzzy on May 06, 2018, 05:30:26 AM

When you say lockup, what makes you think the computer was locked up?  Did Ctrl-Alt-Del not bring up the Task Manager?

Correct.  After I tried to exit the game my PC froze. 

Coogan

Title: Re: Hard Rest To Exit AHIII
Post by: Skuzzy on May 06, 2018, 08:35:18 AM

Our last update coincided with the release of the Windows 10 update.

Really need to see a DXDIAG output.

Title: Re: Hard Rest To Exit AHIII
Post by: 100Coogn on May 06, 2018, 02:38:40 PM

Quote from: Skuzzy on May 06, 2018, 08:35:18 AM

Our last update coincided with the release of the Windows 10 update.

Really need to see a DXDIAG output.

It may have something to do with being on the Windows 10 Insiders program, or the latest 'hot-fix' from Nvidia.
I filed reports to both of them as well, just in case.

Coogan