Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: nooby52 on May 10, 2018, 06:11:42 PM

Title: Can't Update to Version3311
Post by: nooby52 on May 10, 2018, 06:11:42 PM

When I say yes to autoupdate to ver. 3311, i get message saying "Could not download AHIII3310TO3311."

Attached is my latest Dxdiag report.

Title: Re: Can't Update to Version3311
Post by: Slate on May 10, 2018, 10:39:27 PM

  Hmm same issue at 11:30 pm est

Title: Re: Can't Update to Version3311
Post by: Skuzzy on May 11, 2018, 06:14:09 AM

See http://www.hitechcreations.com

The download servers Internet connection still appears to be down.

Title: Re: Can't Update to Version3311
Post by: nooby52 on May 11, 2018, 06:15:10 AM

Thanks for your reply.

Sent from my XT1254 using Tapatalk

Title: Re: Can't Update to Version3311
Post by: A8cole on May 11, 2018, 04:12:25 PM

Hey Skuzzy, any updates on the download server? :salute

Title: Re: Can't Update to Version3311
Post by: Slate on May 11, 2018, 10:35:05 PM

 working now  :rock

Title: Re: Can't Update to Version3311
Post by: Skuzzy on May 12, 2018, 06:22:13 AM

Sorry for the delay.

We moved the download server to another connection yesterday afternoon.  Once the phone company fixes the other line we will move it back.

All the downloads should be working again.

Title: Re: Can't Update to Version3311
Post by: Nefarious on May 12, 2018, 10:11:41 AM

Quote from: Skuzzy on May 12, 2018, 06:22:13 AM

All the downloads should be working again.

The issue was not fixed for SEA1 last night, lots of people reported not being able to get in for FSO.

Quick thinking by Spikes allowed a few people to download the terrain from ahevents.net and get in after the event start.

Title: Re: Can't Update to Version3311
Post by: Flossy on May 15, 2018, 07:06:50 AM

I was trying to update my Aces High installation a few minutes ago, but my virus checker (which I've used for several years now with no problems) is saying the site has been blocked.  I've never had any problems updating the game before during the last 18 years so wanted to be sure there isn't a problem at your end.  Otherwise, is there another link I can use?

I also tried to send the above message via email to support@hitechcreations.com, but the email bounced?

Title: Re: Can't Update to Version3311
Post by: Skuzzy on May 15, 2018, 10:32:08 AM

Flossy, we just changed our download server back to its original location.  You might have caught us in the middle of the transition.

I just tested the uploaded and it is grabbing the files from the correct place, and your error shows the previous location.

Title: Re: Can't Update to Version3311
Post by: Flossy on May 15, 2018, 11:06:07 AM

Quote from: Skuzzy on May 15, 2018, 10:32:08 AM

Flossy, we just changed our download server back to its original location.  You might have caught us in the middle of the transition.

I just tested the uploaded and it is grabbing the files from the correct place, and your error shows the previous location.

Yep looks like it - just tried again now and it's working perfectly!  Thanks Skuzzy!  :)   :salute