Aces High Bulletin Board
Help and Support Forums => Aces High Bug Reports => Topic started by: lyric1 on May 27, 2018, 03:09:10 AM
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Not sure how to document this but it happens multiple times. Pull up clipboard to move from one base to another there is a momentary game freeze after clicking on the base I want to move to and then completely booted from game.
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Does it create a dump file in your temp folder?
HiTech
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Does it create a dump file in your temp folder?
HiTech
Yes.
Zip file by email the file is to big to send will screen shots do?
See attached.
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Just happened again.
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Yes.
Zip file by email the file is to big to send will screen shots do?
See attached.
You can attach the ZIP file in a post. How big is the zip file?
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Zip up the newest .dmp file and post it.
HiTech
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Zip up the newest .dmp file and post it.
HiTech
Sent.
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Need a DXDIAG output.
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Need a DXDIAG output.
Complete file sent via email.
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This is odd.
Try renaming the "settings" folder to see if it goes away.
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This is odd.
Try renaming the "settings" folder to see if it goes away.
Looks like this is the second time I have done this don't recall why the first time?
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The crash is occurring during a simple DirectX texture creation call.
If it goes away with renaming the "settings" folder, we will want to get that folder.
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The crash is occurring during a simple DirectX texture creation call.
If it goes away with renaming the "settings" folder, we will want to get that folder.
Ddidn't work.
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Just to verify, the I am assuming that the game does not crash with a .move command.
HiTech
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Just to verify, the I am assuming that the game does not crash with a .move command.
HiTech
Correct. :aok
Only by clicking on clipboard.
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Last night I had the roster open and just about to right click to move to a field a squad mate was at. Just at that moment the field I was at was captured. My game froze and I had to Ctrl_Atl_Del to get out of the freeze. A DMP file was generated and attached.
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This has been getting really bad of late.
Any new thoughts on a way to address it?
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Do you have anything like SweetFX installed? Or any other type of graphic overlay software installed (monitoring software, frame grabbing...)?
Your computer is unique in this and it should not be happening to begin with as the texture creation call is very ordinary.
Something is different about your computer and that needs to be nailed down.
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Do you have anything like SweetFX installed? Or any other type of graphic overlay software installed (monitoring software, frame grabbing...)?
Your computer is unique in this and it should not be happening to begin with as the texture creation call is very ordinary.
Something is different about your computer and that needs to be nailed down.
No nothing has changed from last time.
I don't even know what the things you listed are.
Dale sent me a PM I sent an email with the last DMP file.
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If you are running Windows 10, a lot has changed and will continue to change. You have no control over that.
Did you happen to allow Windows 10 to do a video card driver update? That could cause some problems if the old driver was not properly cleared out before the new one is installed.
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No nothing has changed from last time.
I don't even know what the things you listed are.
Dale sent me a PM I sent an email with the last DMP file.
We think we have found your problem.
The ASUSStrixOSD utility looks to be causing the problem. It is also doing the same thing to other games. You should kill/remove it and see if it solves your problem.
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We think we have found your problem.
The ASUSStrixOSD utility looks to be causing the problem. It is also doing the same thing to other games. You should kill/remove it and see if it solves your problem.
Essentially the sound card I bought for 7.1 surround speakers needs to go? Or do I use the app for the Razer 7.1 head phones only and not the Assus 7.1 app?
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I have no answer other than that driver is causing the problem and there is nothing we can do to work around it, without having access to exactly what it is doing trapping that input. Even then, there is more than a good chance there is nothing we can do about it.
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I have no answer other than that driver is causing the problem and there is nothing we can do to work around it, without having access to exactly what it is doing trapping that input. Even then, there is more than a good chance there is nothing we can do about it.
OK sounds like new 7.1 sound card then to make this head set work properly & stop the game crashing.
Thanks for the help in figuring out what the issue is. :aok
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you could try and roll back to an older driver and see if that helps
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I've been running SweetFX since beta, with no problems.
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Usually, you don't need a utility running.......just a proper driver.
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We think we have found your problem.
The ASUSStrixOSD utility looks to be causing the problem. It is also doing the same thing to other games. You should kill/remove it and see if it solves your problem.
Agree with you
OK sounds like new 7.1 sound card then to make this head set work properly & stop the game crashing.
Thanks for the help in figuring out what the issue is. :aok
Don't jump to conclusions so soon
Usually, you don't need a utility running.......just a proper driver.
This is correct
As Skuzzy and icepac both have posted, dumping/uninstalling that asusstrix osd utility but keep your audio driver(s)
Might want to do a complete uninstall and reinstall using custom install selection to only check the bare minimum of the Driver package.... Alot of the audio driver package is just extra utilities/bloatware etc...
Hope this helps
TC