Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Mongoose on July 18, 2018, 07:26:00 AM

Title: Packet Loss From San Diego
Post by: Mongoose on July 18, 2018, 07:26:00 AM

Just FYI.  Last night I was trying to download the game install and the skins for a friend.  It took hours for the download to complete.  I ran PingPlotter and found a couple of routers dropping packets.  I ran PingPlotter again this morning, and they were still dropping packets.

I have attached a text copy of the output.  This was taken today, 7/18/2018, at 5:20 AM, San Diego area.

Title: Re: Packet Loss From San Diego
Post by: Skuzzy on July 18, 2018, 08:31:02 AM

Wrong server being plotted, but that was one ugly ping plot/trace.

The download server is not where the WEB server is.  Try dload.hitechcreations.com for the server and see what it yields.  Although if primary transport, for your ISP, is via networklayer (part of IBM's Softlayer network), then it may be no different.

Title: Re: Packet Loss From San Diego
Post by: Mongoose on July 18, 2018, 10:16:21 PM

OK.  I ran two more tests when I got home.  One to hitechcreations.com, just to see if it is still ugly (it is).  And another to dload.hitechcreations.com.  The ping to the download server is showing some heavy packet loss, but only from one Level3 router.  This is from Cox communications, I think I am coming out of the El Cajon headend, if that helps.

Again, this was just an FYI. Thanks for checking it out.