Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Ramesis on September 26, 2018, 01:40:10 PM

Title: lock ups
Post by: Ramesis on September 26, 2018, 01:40:10 PM
Hiya Skuzzy... I have been experiencing intermittent lock ups
The task manager doesn't indicate any problems (no response etc.) but it
will allow me to close AH III
Voice still seems OK
Attached is the dump file and Dxdiag log
Thnx
Ram
Title: Re: lock ups
Post by: Skuzzy on September 26, 2018, 01:49:02 PM
You have 3 sound devices active in your computer.

The USB audio, the RealTek audio, and the NVidia HDMI pass-through driver.  Are you using all of them?

The NVidia driver is only needed if you expect sound to come over the HDMI cable connected to a monitor with speakers.  If this is not being used, then disable the driver or it will cause problems.
Title: Re: lock ups
Post by: DubiousKB on September 26, 2018, 03:04:13 PM
That HDMI audio seems to cause a lot of problems doesn't it?
Title: Re: lock ups
Post by: Skuzzy on September 26, 2018, 03:08:37 PM
It is just not written well to share with other drivers.  There are several audio drivers like that.

It is a tricky driver as it has to be ready to deal with audio data at any point in time.  It cannot ever assume a structured flow of input/output.  It's the kind of thing that keeps programmers up late at night.
Title: Re: lock ups
Post by: 1stpar3 on September 26, 2018, 03:09:08 PM
Yes, seems too be. Since I got THIS FIX/ADVICE not one issue with burps and hiccups  :x
Title: Re: lock ups
Post by: Ramesis on September 26, 2018, 03:16:49 PM
You have 3 sound devices active in your computer.

The USB audio, the RealTek audio, and the NVidia HDMI pass-through driver.  Are you using all of them?

The NVidia driver is only needed if you expect sound to come over the HDMI cable connected to a monitor with speakers.  If this is not being used, then disable the driver or it will cause problems.

Thx Skuzzy... will disable all but 1

Title: Re: lock ups
Post by: Ramesis on September 30, 2018, 01:13:13 PM
Attempted what u suggested Skuzzy but no go... freeze up happened
again but I didn't get a dxdiag
I'll get 1 next time it occurs...
BTW... it happens only in AHIII
Thx
Title: Re: lock ups
Post by: Ramesis on October 11, 2018, 03:58:43 PM
Hiya Skuzzy... sorry I haven't got back to u on this issue
My internet was dwn for 2-3... turned out to be the DSL modem...
I tried AH dx9 and 11... but it still happens...
any thoughts?
Title: Re: lock ups
Post by: Skuzzy on October 12, 2018, 06:33:55 AM
If your having network issues, then they can appear to be lockups as Windows will not resume running the application if interrupts are not answered in a timely manner.  In the case of network problems, the application started a network transaction and Windows is holding up the application waiting for the transaction to complete.

All bets are off if any piece of hardware is not acting in its intended manner.
Title: Re: lock ups
Post by: Bizman on October 12, 2018, 11:17:15 AM
If you've suffered from a bad internet connection, resetting your networking devices might be a good idea.

Open the command prompt with administrative privileges (howto (https://www.howtogeek.com/235101/10-ways-to-open-the-command-prompt-in-windows-10/)) and type the following lines followed with Enter after each line. Reboot after having finished all of them.

ipconfig /flushdns
netsh int ip reset resetlog.txt
netsh winsock reset catalog

I'm not saying this would end your lockups but there's no harm done.
Title: Re: lock ups
Post by: Ramesis on October 12, 2018, 04:10:50 PM
It is not happening with any other game I play but I will
try ur suggestions biz... I dwnldd the game in case I want to try a clean install...
Thnx to u and Skuzzy
Ram
Title: Re: lock ups
Post by: Ciaphas on October 12, 2018, 04:15:08 PM
check to see if anything is utilizing massive amounts of resources in your task manager when it hangs.


Sent from my iPhone using Tapatalk
Title: Re: lock ups
Post by: Ramesis on October 17, 2018, 02:36:30 PM
Happened again yesterday... will a .zip of a .dmp help?
 :confused:
Title: Re: lock ups
Post by: Skuzzy on October 17, 2018, 02:42:13 PM
Post that DMP in the Bug report forum along with a description of what you are were doing.  Also what version of the game (DX11 or DX9).
Title: Re: lock ups
Post by: Ramesis on November 19, 2018, 02:24:52 PM
Hiya Skuzzy... just wanted to let u know the freeze/lockups have not happened since I
replaced my video card but the stutters are still occurring
 :salute
Title: Re: lock ups
Post by: turt21 on December 26, 2018, 06:52:04 PM
After 2 yrs being away from this game I decided to sign up again. However Ive been getting lockups , freezes and poor connections that bring up the firewall alarm. I was connected long enough to lift off anf fly 10 min. Now nothing. My browser works Win7 w 8Gram. see attach dxdiag
Title: Re: lock ups
Post by: Bizman on December 27, 2018, 01:16:45 AM
The biggest issue with your system is that you're using the 32 bit version of Windows 7. So although you have 8 GB of RAM and 1 GB of video RAM, the 32 bit operating system only can use 4 GB of it. And 4 GB including your video memory is much too little for any bigger tasks these days.

The video card is also on the weak side, meaning you should minimize all eye candy for a smooth (-ish) gameplay.

So to unleash the full power of your system you'd have to reinstall Windows as a 64 bit version to start with. A better video card would also help, but only after the reinstalling.

Title: Re: lock ups
Post by: Skuzzy on December 27, 2018, 07:02:38 AM
Bizman nailed it.

Taking it one step further.  Due to other memory overlays (BIOS, other device memory needs...) the OS will only be able to use about 3GB of that 4GB of RAM.