Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: c H e F on November 13, 2018, 07:52:00 PM

Title: update says I need a DLL file
Post by: c H e F on November 13, 2018, 07:52:00 PM
So a window pops up during the patch a couple days ago.

It says if I click proceed,  :furious you will update a missing DLL file. Well, it failed.

No remedy given. Now I cannot even play the game off line. A window pops up when I initiate game that says:

"......aceshigh9.exe is not a valid Win32 application"   

I have no idea what that means.
Title: Re: update says I need a DLL file
Post by: c H e F on November 13, 2018, 07:52:55 PM
I have XP Pro.
Title: Re: update says I need a DLL file
Post by: FLS on November 13, 2018, 09:12:10 PM
HTC dropped XP in patch 1, this is patch 2 so it's not in the current notes. You need a new OS.
Title: Re: update says I need a DLL file
Post by: Skuzzy on November 14, 2018, 06:22:05 AM
Windows XP is no longer supported.
Title: Re: update says I need a DLL file
Post by: c H e F on November 14, 2018, 06:28:13 PM
My computer is so old it cannot take a new OS. How can undo the patch so I can at lest play offline until I get a new system?
Title: Re: update says I need a DLL file
Post by: c H e F on November 14, 2018, 07:22:07 PM
Suppose I missed a warning about this impending fatal paralysis?
Title: Re: update says I need a DLL file
Post by: TequilaChaser on November 15, 2018, 12:32:19 AM
My computer is so old it cannot take a new OS. How can undo the patch so I can at lest play offline until I get a new system?

Are you sure about that?

Fresh boot up your PC, then run a DXDIAG report, save it as a text file to your desktop ( or a temp folder ), zip it and attach it to a post in this forum or copy the top 1/3rd of it and paste it here in a reply


Hope this helps

TC
Title: Re: update says I need a DLL file
Post by: c H e F on November 15, 2018, 01:53:42 PM
Are you sure about that?

Fresh boot up your PC, then run a DXDIAG report, save it as a text file to your desktop ( or a temp folder ), zip it and attach it to a post in this forum or copy the top 1/3rd of it and paste it here in a reply


Hope this helps

TC


I'll give that a try but what about what Skuzzy said above, no support for XP?
Title: Re: update says I need a DLL file
Post by: Skuzzy on November 15, 2018, 01:58:18 PM
I think he is referring to the statement you made about the computer being too old to update.

Typically, if Windows XP runs on the hardware, then Windows 7 will too.
Title: Re: update says I need a DLL file
Post by: TequilaChaser on November 15, 2018, 02:01:21 PM
I think he is referring to the statement you made about the computer being too old to update.

Typically, if Windows XP runs on the hardware, then Windows 7 will too.

Yes Sir, that's what I was referring to

TC
Title: Re: update says I need a DLL file
Post by: hgtonyvi on November 15, 2018, 04:32:14 PM
Why did you guys discontinue windows xp? Havn't we lost enough players already?
Title: Re: update says I need a DLL file
Post by: TequilaChaser on November 15, 2018, 04:44:21 PM
Why did you guys discontinue windows xp? Havn't we lost enough players already?

It was not up to HTC!

HTC carried on supporting WindowsXP way longer than any online gaming company that I know of, which speaks highly of them and how far they went by supporting an extremely long outdated OS

Losing the ability to use html4 and WindowsXP being dropped by Microsoft years ago forced HTC to have to stop supporting WindowsXP, since their are certain DLL files the game requires but are not available for XP


Hope this helps explain it some what....

TC
Title: Re: update says I need a DLL file
Post by: Skuzzy on November 16, 2018, 06:02:21 AM
TC pretty much nailed it.

We put a lot of effort into supporting Windows XP as long as we did.  We finally lost the battle to keep it supported.