Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: Goat1 on November 28, 2018, 12:06:40 AM
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Seems like since the last patch my display keeps crapping out during the game.
This is the only game I play and the display works ok when I'm just surfing.
Here's a shortened Dxdiag, can print more if needed.
Any help would be appreciated
Thanks;
Goat
stem Information
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Time of this report: 11/27/2018, 23:54:08
Machine name: WILBUR
Machine Id: {982B5427-EEF5-4F90-AB1F-B6D42020BD80}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: G20AJ
BIOS: 0703 (type: UEFI)
Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16328MB RAM
Page File: 3314MB used, 15444MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode
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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: NVIDIA GeForce GTX 760
Manufacturer: NVIDIA
Chip type: GeForce GTX 760
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1187&SUBSYS_85E91043&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 10170 MB
Dedicated Memory: 2007 MB
Shared Memory: 8163 MB
Current Mode: 1920 x 1080 (32 bit) (144Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22 _NONE_P709
Color Primaries: Red(0.650891,0.329602), Green(0.331555,0.622570), Blue(0.151867,0.053234), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: VG248
Monitor Id: ACI24E1
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32B PP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_efdfd9de0645bd93\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_efdfd9de0645bd93\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_efdfd9de0645bd93\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_efdfd9de0645bd93\nvldumdx.dll
Driver File Version: 25.21.0014.1694 (English)
Driver Version: 25.21.14.1694
DDI Version: 12
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.4
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 11/11/2018 6:00:00 PM, 957800 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-52C7-11CF-6D75-E7A51BC2D435}
Vendor ID: 0x10DE
Device ID: 0x1187
SubSys ID: 0x85E91043
Revision ID: 0x00A1
Driver Strong Name: oem33.inf:0f066de31f741c81:Section002:25.21.14.1694:pci\ven_10de&dev_1187&subsys_85e91043
Rank Of Driver: 00D10001
Video Accel:
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I suppose you're just running out of graphics power as your dxdiag says: "Current Mode: 1920 x 1080 (32 bit) (144Hz)". The GTX760 is an entry level gaming card, based on Nvidia's relative performance chart it's on par with GTX950 and a little lower than GTX1050. They all can run AH with lowered settings at 1920 x 1080 at a 60 Hz speed and that's what they've been built for. 144 Hz is more than twice of that which means a double load.
I doubt you can't get a solid 120+ FPS in AH even with all settings lowered to the minimum. 144 Hz requires a more powerful card for full performance.
You may be able to reduce the refresh rate down to 60 Hz through the Nvidia control panel which will limit your max FPS to 60 as well. If that works without any issues, trying something like 75 or even 90 Hz is within reason. But 144 Hz for a GTX760 is definitely too much even though AH is relatively friendly on hardware.
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There is a mismatch in the Hz. Your desktop (current mode) is showing 144Hz, while the native mode is showing 60Hz. This could be due to using the "Generic" plug and play monitor driver.
Check the manufacturer of the monitor to see if they have a monitor driver for your specific monitor and install it.
Is there another video card installed in the system? Posting the complete Dxdiag.txt attachment might yield more helpful information.
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Thanks for the replies.
I’ll look into these tonight when I get home.
Goat
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I had been using the 144hz hate since AH2, just that since the latest patch I've been having problems with the display.
There was also a windows 10 update a few weeks ago, problem related to that update?
I'm going to try lowering the rate 120hz and see what happens.
I've attached the latest Dxdiag file.
Thanks;
Goat
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There still is that "Native Mode: 1920 x 1080(p) (60.000Hz)" Skuzzy mentioned. Try installing this driver: https://www.asus.com/fi/Monitors/VG248QE/HelpDesk_Download/ (https://www.asus.com/fi/Monitors/VG248QE/HelpDesk_Download/). Although it's for Windows 7 it should be OK to use according to their FAQ: https://www.asus.com/support/FAQ/1018735 (https://www.asus.com/support/FAQ/1018735).
However, even if the monitor driver fixed the 60/144Hz conflict in DxDiag, that doesn't make your video card any faster. You say you've used the 144Hz since AH2. In AH2 it may have been powerful enough since most of the processing was done in the processor. In AH3 most of the image processing is done in the video card which in your case can have become the bottleneck. As I said, the GTX760 is an entry level gaming card. Not exactly poor, it's just plain vanilla unlike your high speed monitor. It's like driving a Mustang with a Pinto engine.
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Thanks for explaining the difference between AH2 and AH3, I didn't realize there was a difference in the processing of the graphics.
Ran the monitor at 120Hz last night without any issues, if still good will keep it at that, if not will lower it according.
Thanks again Bizman and Skuzzy for your help.
Goat
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:old: check connection of HDMI cable, the ends.
I thought my 2nd video card was going out the end connecting to monitor was worn out-replaced cable and everything is fine.
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:old: check connection of HDMI cable, the ends.
I thought my 2nd video card was going out the end connecting to monitor was worn out-replaced cable and everything is fine.
I’ll check that out.
Thanks;
Goat
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Goat1,
I noticed that you recently had updated your video drivers back on 11/11/2018
Are you using the newest Nvidia drivers available or are you using the last updated Nvidia driver specific to your particular videocard?
TC
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The Asus monitor will NOT support 144hz 1ms over HDMI. Using HDMI it will only support 60hz. The VG248qe will only support 144hz over the Display Port or DVI-D. Swap out the cable and it will be fine. The monitor should have come with the DVI-D cable.
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The Asus monitor will NOT support 144hz 1ms over HDMI. Using HDMI it will only support 60hz. The VG248qe will only support 144hz over the Display Port or DVI-D. Swap out the cable and it will be fine. The monitor should have come with the DVI-D cable.
That explains why it shows 60 Hz as the native speed! Mystery solved! :salute
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I didn’t have a HDMI cable, used the suggestion to reseat the video cable.
As far as I know, I downloaded the latest driver specific to my video card.
For some reason I’m not having any issues at 120Hz, getting a solid 90-110 FPS.
Goat
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The solid 90-110 FPS tell that your video card is not powerful enough to run the monitor at its full speed. Apparently the slower setting is close enough to the performance level of the card so it's happy and doesn't try to reach the higher digits.