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Help and Support Forums => Aces High Bug Reports => Topic started by: The Fugitive on September 19, 2019, 06:40:31 PM

Title: trouble connecting with phone
Post by: The Fugitive on September 19, 2019, 06:40:31 PM
Anyone else having trouble connecting to the bbs with a phone?

I get this error " The page you are trying to view cannot be shown because the authenticity of the received data could not be verified."

if I try connecting thru wifi it works fine.

Any ideas?
Title: Re: trouble connecting with phone
Post by: Bizman on September 20, 2019, 01:23:12 AM
Never used the BBS with the phone since WAP is no longer supported...

BUT: Knowing that smart phones by default try to minimize data usage (at least for updates but not necessarily for advertising apps) to cut costs there might be a setting for cutting the data flow when not on wifi. Just a wild guess.
Title: Re: trouble connecting with phone
Post by: The Fugitive on September 20, 2019, 05:31:03 PM
It is strange. I have used my phones for years to check out the BBS and never had trouble other than if the site was down.

After the error message, the next line says to contact the site owner and tell them about the issue, but if nobody else is having trouble it has to be something on my phone. I haven't had any updates recently, but who knows what goes on in the background of these things.
Title: Re: trouble connecting with phone
Post by: FLS on September 21, 2019, 10:04:57 AM
The BB appears normal on my phone.

Title: Re: trouble connecting with phone
Post by: hitech on September 23, 2019, 08:12:15 AM
If you have a book mark make sure it is to https not http , not sure if this will make a difference but is my first guess.

HiTech
Title: Re: trouble connecting with phone
Post by: The Fugitive on September 23, 2019, 04:20:29 PM
Yup that is the address I use (https). As long as the phone is connected to wifi I can access the site, but when Im on the phones network I cant and this is the error I get.

(http://66.189.10.34:8080/pics/ss_fail.jpg)

I cant find any reason on my end why it is happening. Will twist Google for an answer.


EDIT:

I have tried 3 browsers, adjusted clock setting, reset cookies, cleared password, and nothing helps. The score pages are the same, anything with the //bbs.hitechcreations.com address will not sign on with the verizon network. Connect to the home wifi and no problems. Driving me a bit nuts!
Title: Re: trouble connecting with phone
Post by: TequilaChaser on September 23, 2019, 04:37:17 PM
I've received that same warning before, was a couple months ago....

I don't remember if I was on my Sprint service or on my Spectrum Wi-Fi at home...

I haven't seen the warning since though regardless if I am using mobile or home Wi-Fi...

HTC U11 phone using Android Pie version with all Google and Chrome stuff updated to current

TC
Title: Re: trouble connecting with phone
Post by: hitech on September 23, 2019, 04:42:37 PM
Yup that is the address I use (https). As long as the phone is connected to wifi I can access the site, but when Im on the phones network I cant and this is the error I get.

(http://66.189.10.34:8080/pics/ss_fail.jpg)

I cant find any reason on my end why it is happening. Will twist Google for an answer.

That sounds like a dns lookup issue when you are connected LTE. The Certificate server should be  www.sectigo.com . When not wifi can you bring up that serverr?

Dale
Title: Re: trouble connecting with phone
Post by: TequilaChaser on September 23, 2019, 04:48:36 PM
All works for me, HiTech, as you can see I'm on my Mobile IP address now (LTE)

That link you posted worked just fine.....

Just posting for reference

Hope this helps

TC
Title: Re: trouble connecting with phone
Post by: The Fugitive on September 23, 2019, 05:33:01 PM
That sounds like a dns lookup issue when you are connected LTE. The Certificate server should be  www.sectigo.com . When not wifi can you bring up that serverr?

Dale

Yup, loaded right up on the network.
Title: Re: trouble connecting with phone
Post by: hitech on September 24, 2019, 10:32:57 AM
Yup, loaded right up on the network.

Whos your phone company?

HiTech
Title: Re: trouble connecting with phone
Post by: The Fugitive on September 24, 2019, 03:58:38 PM
Verizon, been with them for years.
Title: Re: trouble connecting with phone
Post by: FLS on September 24, 2019, 04:45:25 PM
Using chrome?

I have Verizon, using the chrome browser, and no issues.
Title: Re: trouble connecting with phone
Post by: The Fugitive on September 24, 2019, 04:55:53 PM
Using chrome?

I have Verizon, using the chrome browser, and no issues.

Tried Chrome, Firefox, and the "Samsung" browsers. All are the same I can view any site except the bbs.hitechcreations.com page. The main HTC pages are all fine. Scores and Messageboards both fail on the certificate.
Title: Re: trouble connecting with phone
Post by: hitech on September 25, 2019, 09:16:51 AM
Try https://bbs.hitechcreations.com/smf

I'm just trying to isolate where the failure is.

HiTech
Title: Re: trouble connecting with phone
Post by: The Fugitive on September 25, 2019, 11:39:06 AM
Try https://bbs.hitechcreations.com/smf

I'm just trying to isolate where the failure is.

HiTech

That link I get the same error. Times out and then I get the screen shot above.  https://bbs.hitechcreations.com gets me the green background then it hangs until it times out and I get the screen shot above.
Title: Re: trouble connecting with phone
Post by: The Fugitive on October 02, 2019, 04:14:22 PM
I found a spot where I could "add" certificates, but I dont have any idea what kind of info would be needed.
Title: Re: trouble connecting with phone
Post by: The Fugitive on October 29, 2019, 09:14:42 PM
Still cant connect with the BBS on my Verizon phone unless Im on a network.
Title: Re: trouble connecting with phone
Post by: Bizman on October 30, 2019, 02:12:56 AM
Is your phone connection metered? I don't know if that's an option with smart phones but it's worth checking. Another chance is that if you have an antivirus program in your phone it can consider the connection metered and restrict sites with a lot of content. I know by experience that the Windows version of Norton has such an annoying feature.
Title: Re: trouble connecting with phone
Post by: The Fugitive on October 30, 2019, 06:51:50 AM
I think it has something to do with the security certificates on the bbs. I have no problem connecting to any other site including the AH web site. Facebook is  no problem as well.
Title: Re: trouble connecting with phone
Post by: Drano on October 30, 2019, 01:41:50 PM
FWIW Fugi I'm on Verizon right now and use Tapatalk to read various forums. If there's ever a problem it's because the BBS itself is down for whatever reason.

Sent from my Moto Z (2) using Tapatalk

Title: Re: trouble connecting with phone
Post by: The Fugitive on October 30, 2019, 03:20:09 PM
FWIW Fugi I'm on Verizon right now and use Tapatalk to read various forums. If there's ever a problem it's because the BBS itself is down for whatever reason.

Sent from my Moto Z (2) using Tapatalk

It looks like Hitech got it fixed. I dont know what the issue was but its working now. Thanks Hitech!