Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Mol on November 03, 2019, 03:48:14 PM

Title: Update won't run
Post by: Mol on November 03, 2019, 03:48:14 PM

Hi

Just downloaded the 1st Nov update and when it tries to run the file AHIII3412TO3501.EXE I just get the message:

Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

Tried running the exe as an administrator but no luck.

Any ideas?

Mol

Title: Re: Update won't run
Post by: FLS on November 03, 2019, 04:14:54 PM

Quickest fix on the weekend is get the full version and install it on top of the current version so it saves the settings. You should also keep a copy of your settings folder backed up somewhere.

If you have virus protection on, turn it off and try the update again.

Title: Re: Update won't run
Post by: Mol on November 03, 2019, 05:34:29 PM

Quote from: FLS on November 03, 2019, 04:14:54 PM

If you have virus protection on, turn it off and try the update again.

That was it... Strange that it's never happened before though.

Thanks, the quick response was much appreciated.

Regards

Mol