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Help and Support Forums => Technical Support => Topic started by: Puma44 on January 02, 2022, 07:47:58 PM

Title: Power Supply or Graphics Card?
Post by: Puma44 on January 02, 2022, 07:47:58 PM
This afternoon after logging into the game, the monitor screen started flashing to black randomly.  When the game back into view, there were bands of light static surging across the screen.  As I tried to get a dxdiag, the monitor went black and stayed that way.  I restarted got a momentary sign in screen and then black.  What does this sound like is failing?  Thanks!  :salute
Title: Re: Power Supply or Graphics Card?
Post by: JimmyD3 on January 02, 2022, 07:58:52 PM
Had any power surges? Do you have a spare monitor to test it with?
Title: Re: Power Supply or Graphics Card?
Post by: Rocco on January 02, 2022, 08:11:30 PM
Agreed first thought is the monitor. Failing GPU or power will generally kick out errors and blue screens of death.
Title: Re: Power Supply or Graphics Card?
Post by: Puma44 on January 02, 2022, 08:37:28 PM
I don’t have a spare monitor.  The current monitor is about two years new.  I’ll double check connections.  Hopefully something simple……wishful thinking.  Thanks gents!
Title: Re: Power Supply or Graphics Card?
Post by: JimmyD3 on January 02, 2022, 10:26:49 PM
I had a power surge here at home about 2 months ago black screen and all, it fried my monitor. Turned out the Surge suppressor was bad. Took me couple of days to figure it out (took in and had diagnostics done on it), then replaced the surge suppressor and the monitor. Bingo, back in business. :aok
Title: Re: Power Supply or Graphics Card?
Post by: Bizman on January 03, 2022, 01:30:44 AM
In case you don't have a spare monitor, you may still have a TV that can be used as one at least for testing purposes. Most TV's have had a HDMI jack or three for at least a decade so compatibility should be no issue.
Title: Re: Power Supply or Graphics Card?
Post by: 1ijac on January 03, 2022, 02:09:03 AM
Puma..try what bizman said about a tv as a monitor......Ive had several video cards die and I get a bunch of funky lines and black screens when it happens.

Goodluck....One-eye
Title: Re: Power Supply or Graphics Card?
Post by: Puma44 on January 03, 2022, 09:10:14 AM
I do have a spare tv and will give that a try.  Thanks gents!
Title: Re: Power Supply or Graphics Card?
Post by: wrench on January 03, 2022, 11:18:30 AM
Make sure hdmi cable is plugged in all the way on both ends. basics 1st. good luck
Title: Re: Power Supply or Graphics Card?
Post by: 100Coogn on January 03, 2022, 10:49:18 PM
Don't rule out the HDMI cable itself.  I've had several go bad in the past.

Coogan
Title: Re: Power Supply or Graphics Card?
Post by: Puma44 on January 04, 2022, 12:42:14 PM
Quote from: 100Coogn on January 03, 2022, 10:49:18 PM
Don't rule out the HDMI cable itself.  I've had several go bad in the past.

Coogan

Good call!  I’ll check that also.
Title: Re: Power Supply or Graphics Card?
Post by: Eagler on January 04, 2022, 12:54:59 PM
Quote from: 100Coogn on January 03, 2022, 10:49:18 PM
Don't rule out the HDMI cable itself.  I've had several go bad in the past.

Coogan

Had a similar issue when the proprietary usb cable for my vive pro vr headset went bad..

Locating and replacing it fixed my video issues

Eagler
Title: Re: Power Supply or Graphics Card?
Post by: Puma44 on January 12, 2022, 06:56:08 PM
As it turns out, the DP cable that came with the monitor was the issue.  Installed a new DP cable today and test drove it for two plus hours and not a flicker.  Thanks for the help, gents! 👍