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Help and Support Forums => All things VR => Topic started by: Alpo on March 28, 2022, 07:34:43 AM

Title: Quest 2 - screen suddenly goes black
Post by: Alpo on March 28, 2022, 07:34:43 AM
Has anyone had an issue where suddenly, the Quest 2 simply stops showing the screen?  I'm still connected as I can hear and speak to others on my external headset, however the Quest is totally dark.

I've unplugged the data cable, battery is still viable at the time (> 50%).  One thing is it always seems to happen after about an hour + of game time.  Reconnecting seems to be a shutdown of AH, Quest, Oculus Link, the whole thing.

I'm guessing that somehow the data stream via the USB3 has stopped but I'm not certain as how to verify and/or fix.
Title: Re: Quest 2 - screen suddenly goes black
Post by: The Fugitive on March 28, 2022, 11:16:07 AM
Go into the device manager and right click each USB select th power management and be sure it is set to on all the time. Sometimes they will be set for energy saving and turn off.
Title: Re: Quest 2 - screen suddenly goes black
Post by: Alpo on March 28, 2022, 01:55:38 PM
Quote from: The Fugitive on March 28, 2022, 11:16:07 AM
Go into the device manager and right click each USB select th power management and be sure it is set to on all the time. Sometimes they will be set for energy saving and turn off.

Ohhh... great thought!  I will check tonight   :aok
Title: Re: Quest 2 - screen suddenly goes black
Post by: Alpo on March 29, 2022, 07:11:32 AM
I haven't had a chance to fly yet, but I DID find a USB with a Power save mode which was checked.  Unfortunately, I'm not sure when I'll have time to fully test as it requires a long stretch (like a weekend)  :(

Thanks for the advice!
Title: Re: Quest 2 - screen suddenly goes black
Post by: Bizman on March 29, 2022, 07:29:11 AM
Now that you know what to look for, do the same for HID devices like your game controllers.
Title: Re: Quest 2 - screen suddenly goes black
Post by: Easyscor on March 29, 2022, 11:15:05 PM
Quote from: The Fugitive on March 28, 2022, 11:16:07 AM
Go into the device manager and right click each USB select th power management and be sure it is set to on all the time. Sometimes they will be set for energy saving and turn off.

Great tip! I'm hoping this will solve my issues with the HP Reverb G2. The touch controllers would randomly cut out. Worse, the HMD would be AWOL on reboot in the morning. All but one of my hubs was set to power down under Windows control. Same with half my HID devices. :rolleyes:

Thanks guys.