Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: oboe on February 09, 2023, 10:23:49 AM

Title: Hurricane Electric Internet backbone provider
Post by: oboe on February 09, 2023, 10:23:49 AM

Anybody else having problems with Hurricane Electric?   I'm not sure when this started but its been going on a while now.

Typical route to the AH MA server, showing 60-80% packet loss through Hurricane Electric's servers. 

(https://i.imgur.com/3KxbQEh.jpg)

Not sure what I can do.  I remember having terrible connections to AH when my ISP was Comcast, since then I'm on city provided fiber optic and the connection had been much better initially, with no more hops through Level3 provider.  But at some point this happened.   

Title: Re: Hurricane Electric Internet backbone provider
Post by: Meatwad on February 09, 2023, 06:21:52 PM

If its been happening for days you might have to call them up and hope you get someone that will actually help instead of "reset and see what happens"

Last time I had major issues within the ISP with routing within their network, I called tech support and luckily got someone who knew their stuff. We ran some traceroutes together and he verified the problem was internal within their network. 48 hours later it was all fixed