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Help and Support Forums => Technical Support => Topic started by: flippz on December 01, 2023, 09:55:13 PM

Title: game crashes
Post by: flippz on December 01, 2023, 09:55:13 PM
my game crashes about every thirty minutes or so.  Can anyone help with this dx diag i attached? i know skuzzy could use to look at those things and tell you what was going on.
Title: Re: game crashes
Post by: Bizman on December 02, 2023, 01:25:54 AM
There's a couple of things you can consider based on your DxDiag output. First, check if there's a newer bios available and while you're at the manufacturer's support site check if your motherboard drivers are up to date as well. Second, unless you really use your monitor speakers, disable the Nvidia sound in Device Manager and then uninstall the Nvidia sound drivers. You can do the same for the Realtek sound device (disable that in Bios) and drivers as well since your headset has a built-in sound card.

Since the crashing happens frequently every half an hour or so, I'd also go through the apps and uninstall everything that's not being used. For the rest I'd go through their settings and disable their automatic updates and automatic start with Windows - Edge by default does exactly that!
Title: Re: game crashes
Post by: Eagler on December 02, 2023, 06:00:03 AM
Power settings should be set so nothing ever goes to sleep..

Same with usb ports

Eagler
Title: Re: game crashes
Post by: Bizman on December 02, 2023, 09:37:58 AM
Power settings should be set so nothing ever goes to sleep..

Same with usb ports

Eagler
Good point. Same with HID devices, network devices, usb devices... Go through every instance of your Device Manager and uncheck the power management option to let Windows save power.
Title: Re: game crashes
Post by: flippz on December 03, 2023, 07:45:52 AM
So update.
Yesterday I changed to dx9 and flew all day with no crashes. Had a few times I got severe stutter and some hesitations. I account that to the game/map as others were complaining about the same things.
Title: Re: game crashes
Post by: Bizman on December 03, 2023, 10:24:48 AM
Thanks for that bit of information!

If my understanding is correct Dx9 is easier on your machine than Dx11. That said, your rig should be compatible but without knowing the background tasks it's hard to tell. Anyhow, one thing to consider is your game settings. If your Environment Mapping is maxxed you just may run out of resources with Dx11. I just noticed that your monitor runs at 144 Hz which is 2.4 times more than 60 Hz. That means 2.4 times more load to your video card. Although AH3 is pretty lightweight compared to many AAA games of today, maxxed settings at that speed may be too much. Thinking further, it might even be a heat issue. When was the last time you cleaned the dust out of your computer? And is your video card on default settings which often means they're optimized for silence rather than ultra performance?
Title: Re: game crashes
Post by: FLS on December 04, 2023, 11:52:14 AM
You might also check your case and fans for dust causing heat.
Title: Re: game crashes
Post by: flippz on December 04, 2023, 02:31:39 PM
Dx9 is cashing. Temps are 53*-56*. All usb serial bus are all ways awake. Gonna start working on background processes
Title: Re: game crashes
Post by: Dadtallica on December 04, 2023, 03:02:21 PM
Does anyone use any third party programs to boost performance before they play?
Title: Re: game crashes
Post by: Prayer on December 04, 2023, 03:53:43 PM
Make sure your memory sticks are compatible with your cpu and board. I had something similar happen when I built. Systems are close. I have the 2080 ti and a 5800x and a 165 hz monitor
Title: Re: game crashes
Post by: Bizman on December 05, 2023, 01:23:15 AM
Does anyone use any third party programs to boost performance before they play?
They were popular back in the nineties but it's been quite quiet lately on that sector. A script to shut down named tasks would be relatively easy to write but it doesn't do everything. And why would anyone like their computer run unnecessary tasks in the background while not gaming? That's why I prefer cleaning the clutter. Another recommendable thing to do before starting a game, or starting another game after having played one for a while, is to Restart Windows to wipe RAM. Shutting down a program, be it a game or something else, doesn't necessarily clean the mess it's caused.

Title: Re: game crashes
Post by: GasTeddy on December 05, 2023, 03:46:48 AM
Does anyone use any third party programs to boost performance before they play?

Razer Cortex. AH runs fine even without it, but seems to help with some more demanding 3Ds. I have also MSI Afterburner, which was helpful with my old GPU (GTX970) but with present one (GTX1070i) I mostly use it for monitoring.